I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Toon meer
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Lees wat reviewers zeggen
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Toon meer
Took numerous attempts via chat and email to return my son’s order. Eventually got a shipping label. Now no response to emails or chat regarding the update of the refund. Returned package was... Toon meer
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Contactgegevens
Verenigd Koninkrijk
- Kitplugstore@gmail.com
- kitplug.co.uk
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Brilliant football shirt company
Quality football shirt company, every shirt I've had has been top draw. Would definitely recommend!

Antwoord van Kitplug
Trustworthy and reliable
Great customer service, enjoyed the whole experience. Thanks.
Bogus company
My son ordered a shirt beginning of June. After 2 weeks he contacted them to say he hadn’t recieved it. They replied it was delivered. He responded to the email to say it wasn’t. We haven’t heard anything since. Even though we have emailed numerous times via the site, responded to email address and even emailed via Instagram -nothing. No phone number either to call.
So annoyed as he used his 18th birthday money to buy it.
Think this is a bogus company snd advise don’t try and buy anything from them.

Antwoord van Kitplug
Delivery said 2-4 days it took 9 days
Delivery said 2-4 days it took 9 days. After the 5th day of waiting I asked for a cancellation and I asked again on the 7th day of waiting and no one responded. After finally receiving my kit which was in shocking condition it was stained and very dirty. I’ve been emailing for a week for a return shipping label and I’ve heard nothing since. Poor customer service.
Shocking do not buy
Shocking do not buy! purchased a retro mystery box and received a fake shirt. I informed the company about this through instagram and they denied it and when i provided evidence i was never replied to. Also on their website it says to email them for a return so i did that completing all the requirements needed and i am still yet to receive a reply. I have tried to phone the company several times and not once have they picked up. A complete waste of £35, do not recommend unless you want fake shirts for a rip off!
Late and Wrong Size
Ordered an adult mystery box on the 11th of Jan, just arrived today. Was pleased that it arrived despite it being 1 week late. I contacted them several times on email and social media to have no response. When the shirt did arrive I went to try it on and they have sent a kids size, luckily my brother is that size but still very annoying. Do not buy from here…
Avoid !! No customer service
Placed order on 8/12 - shipped 9/12 - no order received and no further shipping details.
No telephone number to call to chase and I have sent 4 emails on separate days and no response.
Looking at the reviews saying "good customer service" I am sorry but customer service does not exist with this company.
How do you get in touch with them???

Antwoord van Kitplug
highly recommend
great experience from start to finish. first asked if they shipped worldwide and admin got back to me within the hour. soon after ordered first kit after a week or two and loved the one i got. will definitely be ordering more in the future
Great service all round
Great service all round! Ordered and received within a couple of days. Great communication and the product was top draw! Will be sure to order again soon
Amazing Company
Amazing top, fast turnover and good involvement from the admins. Always checking if things are good
Good service with fast delivery and a…
Good service with fast delivery and a nice shirt to go with it.
Perfect condition
Perfect condition, lots of care put into a package!
top quality🤘🏼
Good tops and good customer service!
Ordered one top originally, there was an issue with the top, after contacting them a new top was sent out immediately to me. Good tops and good customer service!
Top stuff
Top stuff, quality england shirt for the euros. Love it, cheap and awesome quality!💪
Recently bought two shirts
Recently bought two shirts. Great quality! Already recommended to friends 🙂
Top drawer company 👏
Ordered my first box & ordered my second the same day the first arrived! Top quality service with a quality range of shirts
Would 100% recommend these guys to anyone who has or hasn’t bought a mystery box before
The best
Great quality shirts and a reliable company to buy from. Prices are cheap compared to similar companies and the website is easy to use, I would recommend this company
Good service and polite people
Good service and polite people. Shirts were of good quality.
Excellent quality and service
Excellent quality and service, extremely happy with my order will be ordering more
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