KlingReviews 

If your subscription expired and you still have ample video credits left they will take up to an hour to generate a 5 seconds video, constantly telling you to upgrade for faster generation. They are not honouring credits paid for. Support's a joke!

Free credits unusable.
You are supposed to have free credits daily if you want to make trials but each time you hit the button, it says that the queue is full for free account and that you must take a plan.
Waste of time.

Terrible service. I bought credits to create a video from photos. But the system didn’t listen to the prompts at all; I tried different models, both expensive and cheaper ones. Sometimes something works, but 90% of the time you don’t get what you expect, even if the prompt is as precise as possible and was created using another AI. Also, a month later, they stole money from my card. I hadn’t used the service at all for over a month, yet they charged me. Support replied that according to their policy, there are no refunds, even if you haven’t used a single credit. They’re taking their customers for fools, so be careful - don’t add your main card to the system. If you want to try the service, add a virtual card with very little money on it so that Klingai doesn’t steal it from you a month later.

kling.ai app
⭐☆☆☆☆ (1/5)

Very bad experience.

Kling AI used all my tokens/credits very quickly, and then kept asking me to buy more and pay more. Many generations failed, some features did not work properly, and I still lost credits for bad or unusable results.

It feels unfair that users have to pay again and again when the platform itself does not work well. The videos often did not follow my prompts, and the whole experience was frustrating.

Honestly, this was a super awful experience. I cannot recommend Kling AI.

It's disgusting, I write in the request not to perform a specific action.

The model does exactly that.
Negative prompting doesn't work at all.

Horrible product. It doesn't matter what you do, it will not listen to you. I believe it is simply a built-in function for you to burn credits and spend more money. do not buy this product.

I am extremely disappointed with Kling AI's billing and customer service. I had already successfully cancelled my subscription, but my card was still charged $8.80 for a new billing cycle on May 9, 2026.

I immediately reached out to their support team via email to explain the situation and request a refund, providing all my transaction details. However, it has been over a week and they have completely ignored my emails. No reply, no explanation, and no refund.

A reliable company should have a billing system that respects cancellation requests automatically. Furthermore, ignoring customer emails regarding payment errors is unacceptable. I am still waiting for my refund and will be initiating a chargeback dispute through my card provider if this is not resolved promptly. I hope Kling AI improves their support responsiveness and fixes their subscription cancellation process.

Worst experience ever! I purchased 300 credits, but since I didn't subscribe to a monthly plan, I was stuck in the free queue for hours. This is incredibly misleading. Don't waste your money if you're not planning on a full subscription. Feels like a total scam!