KMS Railtech Reviews 

Good service. Know about products they sell. Prompt delivery. Friendly service.

I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arrived a couple of days later very well packed. They make an eccellent addition to my others. These models are very detailed and make realistic addition to my layout. Thanks Richard

The quality of the models and the prices were great

Prompt service and great comms

My advice would be do not use this company as they give terrible service.
The items were online and described as in stock but when I ordered them, I instantly received an email to say they were out of stock and would be sent ASAP. I'm sure I was deliberately miss led and this was not a website update error as this seems to be common practice with KMS.
That was the beginning of March. The following few days afterwards I tried to contact them by phone with the intention of cancelling the order, but they never picked up.
I had to wait over six months for the delivery and when I opened the package there was an item short from the original order. I emailed them to try and correct this but after a couple of responses from Karl who I assume is the owner (and didn't seem particularly interested) he stopped responding to my emails and I had to contact my credit card provider to finally get a refund.
There are many model providers who give very good service so see no reason why anyone would want to run this gauntlet and use KMS.
Please be warned and check all the other people’s feedback on Trustpilot who have experienced similar poor service.

Very very poor, taken £300 for a item that said was insinuated as in stock, hasn't arrived, impossible to get hold of anyone, no reply to emails, no call backs even after being promised it will be sorted.... now after days of ringing them.... no answer. Avoid this shop

KMS Railtech are a very good shop and this is the second time I ordered from KMS Railtech

Ordered 2x Tamiya LiFe batteries which purported to be in stock, and was then told would be updated with delivery time. Still waiting and have asked several times for refund. Have no choice now but to go down small claims route.

Good service

I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco.
KMS Railtec kept me updated throughout the process.
The locomotive has a striking colour scheme and stands out against my other stock.
It has an added bonus of TSX sound as well.
After searching the Web, I found KMS Railtec to be the cheapest online price & it was well worth the wait.

Service wasn’t the best. Communication was poor and I paid extra for a 24 hour delivery which took 6 days. However, product availability and prices are good

Very poor service from this supplier. Their website gives the impression the items are in stock then days later I get an email saying they are on back order.
No ETA provided and no offer of a refund.
I’ve now emailed twice, no response. Can’t get through on their phone line.

I’d like an update to when I’d get my items as I’ve paid for them. It’s now 2 1/2 weeks.

I should have read the reviews on poor service before I bought.

Update - due to the lack of inaction from the seller I’ve now instigated a recharge from my card provider. I’ve updated the seller.

Based on my experience and others, I’d recommend not using this seller if you want peace of mind.

Great for the job

Excellent supplier, my go to place for everything DCC concepts. Very responsive to problems and replacements and give excellent DCC related advice. Recommended.

I purchased several items from KMS Railtech two weeks ago for my 6 year old son, including a Class 91 DVT and a set of magnetic couplings.

After removing the stock coupling and inserting the magnetic one, the assembly disintegrated immediately. I attempted to glue it back but this did not work. A few days earlier I had successfully attached the same type of coupling to the Class 91 locomotive and coaches without any issue, so it was clearly a defective part.

I returned to the shop and asked for a replacement and for them to raise the issue with Hornby. The staff were friendly and tried to repair it, but ultimately they told me I should deal with Hornby directly rather than replacing the part themselves.

I followed up with an email on 22 August explaining that Hornby’s own guidance is that the retailer must provide the replacement, but I have received no reply from KMS Railtech. Under the Consumer Rights Act 2015 they are obliged to replace or refund goods that are not fit for purpose.

The result is an incredibly disappointed 6 year old boy and myself left £90 out of pocket.

I chose to support a local retailer by shopping at KMS Railtech, but this experience shows why so many people now turn to Amazon and other large suppliers where consumer rights are enforced properly.

Communication wasn't great. I placed an order with their website giving the impression that the items were in stock, then had an email reply 2 days later to say some items were out of stock and on back order. After a week I hadn't had an update and had to email them twice to just find out what was happening with my order. I emailed to ask for a refund, didn't get a reply and a few days later my order was dispatched.
In fairness, the price of their goods was very reasonable but the really poor communication was not excusable in a modern age of email.
I wouldn't be in a hurry to order from KMS Railtech again.

Very competitive price and ex stock delivery, who could ask for more.

Arrived promptly in sealed original condition. Will use both gauges on EM club layout and 00 home builds.