Knack Bags Reviews 1.088

Responsive, friendly, helpful customer service and a solid bag!

I place the order, had a few questions. I called minutes after my order and left a message. Got a call back in less than 5 minutes. I spoke with Racheal on the phone. What a superstar! She reviewed my order, sent a note to the warehouse and really helped me out. She saved the day. Have not received the item yet, but based on the customer service I'm sure the quality is just as good!

Thank You Knack

Knack sent me a discount code that have me 10% off plus and additional $10 off. I entered the code but the discount was not applied. My credit card was charged for the full amount of my purchase. I asked customer service for a credit for the difference. I never received a response. I regret buying the backpack

This will be my second Knack bag. I love my bag! Will seriously have a hard time saying goodbye to my gray one that has been with me almost every day for 7+ years. But it is time for a new one. Also, excellent customer service when I reached in August with a question.

Great Quality, and the site is easy to navigate.

Great customer service

I bought a medium Series 2 and then decided on a Series 2 large. Exchange was easy and they were very responsive.

I was really excited to use my travel backpack for my upcoming trip to Italy. However the bag appears to be scheduled for delivery on my day of departure and I won't have a chance to use it. I had to subsequently purchase something else but Customer Service was very helpful to authorize a return / credit when I return from my trip.

This is 2nd purchase. First one was backpack for my son. Purchase was worry free and came right on time for Christmas. The backpack is nice. Second purchase was the same backpack but for my daughter. When I purchased I forgot to use a code for a free packing cube they sent me after my first purchase. No problem I just sent an email and they included the cube with my order without me having to do anything extra. That is some great customer service. Unheard of these days! I would purchase from them and do recommend them highly!

All the information I needed was easy to find. Love that the dimensions of the laptop sleeve are posted! The pictures displayed were helpful as well.

The site is simple to navigate, informative and fast. I haven't received the product as of yet.
Warranty information was not in the FAQ or description. That would be useful.

Perfect for work travel and everyday use, worth every penny

I already own two knack backpacks and love them! Great quality and holds so many things! Highly recommend them to everyone!

Website was very informative and helpful. The compare feature was awesome

Very easy and straightforward buying process. Reliable, fast and well documented website. I was able to clarify all my doubts and questions before buying.

Received the Best Backpack for Everyday use and for Travel. Superb design and opens like a clamshell for easy packing and most importantly most of the compartments are lockable with TSA locks when traveling. Even though I will use it as my carryon it’s nice to know you can secure it. Exceptional Quality and Knock your Socks Off Customer Experience!

Initially thought my Extended Stay Travel Set S2 was missing straps, but support quickly explained exactly where they are located. Found them right away — my mistake!
Outstanding customer service: fast, polite, helpful.
Product is top quality.
Highly recommend!