Personable customer service. An excellent product line for a small business. My order was received promptly and was well packaged. Would highly recommend McIntosh to my fibre friends and family. Thank... Toon meer
Bedrijf heeft geantwoord
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Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... Toon meer
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Always a pleasure to order from James at Mackintosh yarns. My order arrived without any trouble and was exactly what I wanted. James is so helpful and happy to chat if need be. My go to place for Lang... Toon meer
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I felt as though I was an important individual being served. It’s a great feeling when a customer isn’t treated by a ‘bot’ or other mechanical device as if one of a crowd of hundreds. My query was ans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.
Contactgegevens
42 Denman Road, SE15 5NR, London, Verenigd Koninkrijk
- sales@mcintoshpublishing.com
- knitmcintosh.com
4,9
Uitstekend
600 reviews
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Always a good service
Always a good service and it’s nice to get a personal message in the delivery. A great range of products too.
26 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words.
The parcel came very quickly…
The parcel came very quickly beautifully packed and I was delighted with the yarn and pattern book.
25 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Great yarn and service
Having not ordered from this supplier before, I was amazed at how quickly the order was fulfilled and the excellent quality of the yarn, can’t recommend them enough
24 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words
Where to start I’ve never had to pay…
Where to start I’ve never had to pay for restocking an item because of returning a product and actually charging me the customer since when has the not have the right to try a product it wasn’t right for me so I sent these items back I accidentally ripped the one package when having a look I sent all of the products I bought but was not given a refund on the one item since when have these sellers have all these rules
24 juni 2026
Antwoord van McIntosh
Dear Christine,
Thank you for taking the time to leave a review. I'm genuinely sorry that you were disappointed with your return experience.
As a small, one-person independent business, I try to be as clear as possible about my returns policy before items are sent back. Before your return, I explained by email that returns are accepted on unopened items, that return postage is the customer's responsibility, and that a restocking charge of 10% (or £4.99, whichever is greater) applies. These terms are also published in my Terms & Conditions.
When your parcel arrived back, three of the four needle tips were returned in resalable condition and refunded immediately and accordingly. Unfortunately, the packaging for the 3.75mm needle tips had been damaged and covered with Sellotape. Once the manufacturer's packaging has been altered, I can no longer sell the item as new, so I wasn't able to refund that particular item. I appreciate that you mentioned this happened accidentally, but the item was no longer in a condition that could be resold.
I understand this wasn't the outcome you were hoping for, and I'm sorry for that. I always try to apply the same policy fairly and consistently to every customer.
I wish you all the very best with your future knitting projects.
James McIntosh
An amazing company
An amazing company. Issue with paypal and James was so helpful. Beautiful yarns and loving my new addi unicorn needles. Fantastic customer service.
18 juni 2026
Review zonder uitnodiging
Antwoord van McIntosh
Thank you for your order and kind words.
Individually
I felt as though I was an important individual being served. It’s a great feeling when a customer isn’t treated by a ‘bot’ or other mechanical device as if one of a crowd of hundreds. My query was answered promptly and a mistake I made was sorted quickly without any suggestion that I was being daft! Thank you. It’s great being part of the McIntosh Clan!
3 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Great one-man business
James went out of his way to provide a great service and fulfil my order, despite having problems getting supplies from the crochet hook provider.
He wrote detailed and considerate emails throughout our correspondence.
The order arrived in totally recyclable packaging, which I really appreciate.
I will definitely be ordering from him again.
2 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Antwoord van McIntosh
Thank you for your order and kind words.
Fast despatch, friendly service
Fast despatch. Friendly service. Always has a good selection of needles
1 juni 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Great selection of yarns
Great selection of Schoppel yarns (and other items difficult to find elsewhere) and good range in the 4 ply cotton, which was what I wanted- arrived well within the delivery time frame given and lovely quality- true to the colours on the webpage too- can't wait to get crocheting with it!
29 mei 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Efficient and delivered on time
Efficient and delivered on time. Kept updated about despatch of my order.
29 mei 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Antwoord van McIntosh
Thank you for your order and kind words.
A super service,he goes above and…
A super service,he goes above and beyond, as I had problem with my order James replied quickly. My knitting needles came safely packed. Very happy 😊 thank you
29 mei 2026
Antwoord van McIntosh
Thank you for your order and kind words.
Always a pleasure to deal with James
Always a pleasure to deal with James! Excellent service.
28 mei 2026
Antwoord van McIntosh
Thank you for your your orders and kind words.
Prompt and friendly service
Prompt and friendly service. An excellent company to deal with.
28 mei 2026
Antwoord van McIntosh
Thank you for your order and kind words
Everything and more
Everything and more! Aside from the quick order processing and despatch, comms are personal and real time. Not dealing with a bot, this is authentic customer service. Thank you! After my order was placed, one of the items was found to be out of stock. I had a note through from James apologising and offering an alternative, suitable option. Very refreshing. For a small business, the service is outstanding!
18 mei 2026
Review zonder uitnodiging
Antwoord van McIntosh
Thank you for your order and kind words.
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