Knog Reviews 305

Bought a set of Lil Cobber lights from a retailer in the UK and the front light was not working correctly. I contacted Knog directly to check that it wasn't something that could be corrected and I also let the retailer know. In the end Knog directly sent me a replacement because the returns process with the retailer would have been a lot more complicated and time consuming.

Innovative Produkte und hervorragender Service! Ein defektes Gerät wurde schnellstmöglich und unkompliziert durch ein neues ersetzt. Die Kommunikation ist ausgesprochen freundlich und kundenorientiert. Wer so arbeitet, muss die Billig-Konkurrenz nicht fürchten!

Customer service was quick to respond and super helpful! My warranty request was for a light mount did not hold up after 2 weeks hard bike packing and lost the light. Products are really superior to most others I have used so that plus this very positive interaction means I likely using knog going forward.

Excellent Customer service that meets all the requirements at all times. Thank you for the great service

Customer service as customer service should be. Had problems with a Knog Scout after I changed phones. Got a thorough explanation by email on how to reset it, but I couldn't do it. They then sent me a new unit. Incredibly satisfied and really recommend this company😀

Der Service von Knok ist unübertroffen!!
Ein Ersatzgerät wurde mir umgehend zugeschickt und die die Kommunikation mit dem Support war überaus freundlich.

Very responsive, professional, thoughtful and understanding of my issue. I would recommend them most highly. Bridg from customer service is to be commended.

J'ai acheté une alarme KNOG et j'en étais pleinement satisfaite depuis 1 an jusqu'à ce qu'il commence à s'activer tout seul en roulant alors qu'il avait été désactivé. Après des reset et même un remplacement de mon Knog, j'espérais pouvoir retrouver un fonctionnement normal mais le nouveau Knog a fait la même chose ! Vraiment décevant.

Knog blinder 4.
Since 2018 I'm using this lights. So far they still working, battery on eco mode last about 2 months or more on average 5 hours per week.Water proof for UK weather.

Superhelpful and replaced my 2 year old light for free. Quality products and super service!

I have always been a huge fan of your products, and now I must also praise your customer service.

Thank you for the help with the bike lights replacing them and the truly friendly and easy contact.

There are really wonderful people behind your products.

Your bicycling customer, Vanessa (Germany)

Knog honors their warranty: when my bell broke they shipped me a new one

We've been using Knog lights on our bikes for several years now. In general, the experience has been extremely positive, and on the rare occasion that we've had problems with lights, etc., Bridg & her team have been exceptionally quick and professional in providing support and assistance.

Wonderful products and exceptional customer service whenever I've had to get in touch. Keep up the great work!

Great customer service. Have been long time user and appreciate the quality of their products.

Quick and custom friendly support. Resolve the problem immediately with replacement of the faulty device. Much appreciated. I strongly recommend Knog company and their products. Regards. Antek

We’ve been using two Knog Scout alarms on our MTB e-bikes for over a year now. We lock the bikes using Foldylock locks if we’re in a cafe or when they’re secured on the car carrier outside our accommodation overnight. The Scout alarms then provide the piece of mind that if someone was to begin tampering with the bikes we’d hear/be notified and they’d also be put off by the noise. One of the Scout’s batteries failed at 13 months and Bridg at Knog supplied a new replacement no fuss immediately upon being contacted. Fantastic support. Mechanical and electronic things can fail and it’s the company’s response that determines whether you’d buy anything off them again. Very happy with the customer support we’ve received.

Super amazing Customer Service!
BRIDG JESSOP did an amazing job handling my request. If i could, i'd give her 10 out of 5 stars. Thank you very much!

Amazing customer service! Bridg was really quick and clear with her messaging and the issue was resolved perfectly within a few emails. Thanks Bridg and Knog for helping me get back on the road!