Knog Reviews 305

I had a front blinder light that unfortunately stopped charging less than a year after purchase. Contacted Knog and they have sent me a replacement. I would recommend them based on that alone, you can trust in their support team in the event something goes wrong.

They clearly value their customers, so 5 stars imo.

I had problem installing on a new phone. They explained why this was so, and told me how to get around it.
I struggled, but ultimately was successful.

Tailights for rear racks are hard to find, but Knog has a nice product: the Blinder Link Rack. I live in Brazil and the one I ordered from BikeInn was not working. Just a few hours after I dropped a line for Knog about this problem, Bridg asked for my address. I received a brand new unit in my home, direct from Australia, totally free of charge as ensured by warranty. This is simply amazing!

Great support service.
I had a problem with a bike light and they handled my claim uncomplicated, although they could have formally rejected it. I will stay costumer of such a firm!

I recently had the pleasure of interacting with Knog's customer support for assistance with my bike lights. Bridg, a representative at Knog, exemplified exceptional customer service by promptly addressing my need for new clasps. Not only was the response time remarkable, but Bridg also ensured the solution was both cost-effective and swift by arranging for a quick postal delivery.

The efficiency and care taken to resolve my issue were commendable, and it's clear that Knog values customer satisfaction highly. Bridg's assistance is a testament to the company's commitment to quality support. I highly recommend Knog for their reliable and considerate service.

After some difficulties with my Knog Scout I emailed them about the problem, they responded well and after coming to the conclusion it was faulty sent me a new one, top after sales service.

Hats off to the team at Knog for their great and swift response when it came to supporting my problems with Lil Cobber. The product are fantastic and most innovative and now I know that so is their support!

A+ customer service. Easy to deal with, fantastic communication with enquiries and troubleshooting, and willing to find solutions.

A special mention to James who I have dealt with, authentic customer service

Fantastic after sales service, apparently my scout bike is having a battery issue, after some communication with the KNOG team, it was sorted out and I got my replacement set.

Formerly 1 star review...

Issue: 16 March 2024
Raised an issue; 55890, on 18 Feb and received an initial response on 28 Feb re: battery issues/failing to switch on Blinder Link. Didn't seem like the individual responding read the content and re-requested the reset process be re-attempted after the initial submission had outlined this. 5 Mar the team member provided a reply advising a replacement to be issued and sent out in 7 business days and notification would be advises via email. Soon after this email prior to confirming a delivery address a feedback request - the issue had not been resolved.

Attempting to reply to the message thread enquiring about the replacement has initiated a new ticket.

Short of it is that the ticket seems to have been closed and it's 16 Mar with no confirmation information indicating a replacement has been issued.

The interpretation of this current experience is inferring either customer service is poor and frustrating or, that staff are handling these high quantities of enquiries by brute forcing their way through lacking customer care.

Currently rating of Knog's customer service as frustrating and now awaiting, possibly another 2 weeks, for a response to the newly launched ticket; 57347.

Update: 24 March 2023
Hi James,
Appreciate the follow up and of the opinion an apology from you specifically is unnecessary. However, I had hoped that the circumstances and interactions that attributed to this being posted on Trust Pilot hadn't arisen.

I have received a follow up response from the Knog team indicating the same information you've noted. The response failed to provide answers to my follow up enquiries, although, they are moot point as the replacement item has been received.

In an attempt to unbias this review, I have rated the experience based upon several factors that include the previous and current interactions. The 1 star review has been amended to reflect the influence your assistance has had in the matter and the purpose of Trust Pilot. The opinion that the isolated incident with the Knog team member is still steadfast that there is something lacking in the communications - nil speculation and whether Knog elects to address the matter is not of a customer's concern.

Thank you for your assistance James.

Great products, and helpfull people if you have a probem with your light.

Awesome customer service from the guys at Knog. I had an issue with my new bell and it was sorted straight away without question. Thanks so much guys.

I have been waiting for something like this to help protect my bike for years. I now have one on every bike and it is reassuring that the bike is alarmed and can be tracked if stolen - but I think the alarm is the main deterrent. I had a question about battery life and James in the support team spent time to ensure I know everything there is to know about their battery management which is very good.

We bought two scout alarms to secure our two newly bought bicyles. Up front we studied the product information and the manual to make sure it would meet with our expectations. It seemed to do so. After some tests most of it does. One thing does not. We can not secure our two bikes from one phone. This is important when you use bike for long trips together. The service desk’s answer was a bit lame: security reasons. We expect and hope that the app will evolve and this feature will be added in the near future.

Help was great, to do an emergency reset. Thanks so much. Peter

Last year, I purchased a Blinder 600 light for my bike. Unfortunately, the light fell off my bike a month ago, causing some internal damage. Initially, I contacted customer service hoping for some instructions to repair my light. After some time, they got back to me with some bad news about the damage, but they also provided me with a solution. They decided to send me a replacement, which I received all the way in Mexico City!

Great service - I had a problem with a bell and they sent out a replacement quickly, without any drama.

I have submit request (#54943) on 30 Jan to ask about my Knog Scout not detectable after factory reset but didn't received any acknowledgement or update from the team for more than two weeks.

I raised another request (#55150) to ask for the progress but still no response for 1 week which left me no choice but to escalate it here..

I found the tail light to be everything promised in the ad. It's sturdy, easy to operate and VERY visible. A quality product that makes you feel safer.