Kojiva Reviews 20

Poor quality. Unauthorized charges made after purchase of product.

The product this company sells isn't bad, but it is their behavior that is extremely shady and a scam. Seven days after my order, they charged $49.99 to my credit card, then another $49.99 a month after. For what? Who knows! Upon checking with Citibank they said it was listed as a recurring charge! As having had issues in the past with companies that do this without CLEARLY informing you they will be doing this, I made sure I read every area on the page of their order page. There was no mention about a recurring fee, and there was no benefit either, never got any email, information, warning, anything whatsoever! They also have no phone number listed, there was also no order confirmation when I first ordered product. I never even got a notification about the order. The product arrived more than a month later on top of that. Be VERY careful with this company. They are running a shady business here and scamming a lot of people.

Dont buy their product. I purchased the buy 2 get 1 free for 44.95 and I was charged the 44.95. I never received a order confirmation and when I contacted them about my order and shipment they sent me a tracking number. It took 3 weeks to receive. On top of that they charged 49.95 on 4/22/26 and again on 4/23/26 for a subscription. I did not sign up for a subscription nor was I informed of such but they charged me . They said in order to receive the product at such a low price you have to do a monthly subscription to get the low price plus membership benefits. They said it was in the details at payment. However I went through Apple Pay and did not see any such information or I would not have agreed to it. They said they can not refund the subscription but did cancel at my request after several email conversations to cancel and I again asked for a refund. I also said then can I just return the items as you have a 30 day money back guarantee no questions asked which is clearly stated on the website. I am waiting to hear back.

In the meantime I have put in a dispute request for the subscription charges with my credit card company. This was not an authorized charge and I did not agree to any subscription.

Very deceitful business

I ordered the brushes for a one-time purchase. I got charged another $50 a month later. Now I have to fight to get my money back. I did not want more brushes! They sent three brushes the first time. I obviously did not need more a month later. I am very unhappy with this company! Now I have to fight to get my money back

Haven’t received product but they have been trying to process another payment everyday on
My card which is getting blocked for another $49.99 be careful I did not sign up for a subscription to this company and it is hard to find them online.

DO NOT USE THIS COMPANY . They are an unscrupulous business run by inept people . Cant supply correct tracking , they come up with one excuse after another as to why my order is not delivered one month after ordering. I asked for a full refund , which they said “could not be paid this month” but then told me my membership would be cancelled?? I never joined any membership, but £39 was taken from my account without my permission . Another red flag .. a company that hides a clause from the customer . I should have been wiser about the type of cheap business this was , when their You Tube advert degrades Amazon and tells you that their product is better than a cheap Amazon one . The only thing that is cheap , is this dishonest unprofessional company . Scroll past quickly .. AVOID AVOID AVOID . SCAMMERS

Do not do business with this company. After declining the fifteen pop ups when I went to check out. Apparently there was some hidden fine print i didn't see. Because I did a quick payment using PayPal. Well the fine print read that I was signing up for a monthly vip membership. I ordered my product. After waiting over a week I still hadn't received a shipment confirmation. What I did get were two charges for 49.99
I contacted rhe company for a refund. Where I wad bounced around from person to person. Who just kept telling me I couldn't get a refund. That was why I got the product for 29.99
Which didn't make sense because as soon as the charges went through I contacted them. Also I was charged not once but twice. I even offered to return the item. Once I received it because I was of course assured that it was shipped. Which was why I couldn't get a refund. No matter what I said they wont give me my money back. Be careful do not trust them.

If I could give this company a negative star I would do that. Do not make your purchase from this company. I ordered the products on April 4, still have not received the products and I’ve requested tracking information several times. They will not supply it In addition to the purchase two weeks later, the company debited my account $49.99 for some membership that is not even stated on their website. The next day they took another $49.99 from my account. So far I have paid $149.97, I still don’t have the product and it’s a 30 day moneyback guarantee. The reply is they will cancel my membership. But they will not refund the money. We’re talking about $150 and no product. I have noticed that there are other companies with different spelling. So I think KOJIVA is a scam company and that will take as much money as they can from your account.

I ordered a brush a weeks later they started hitting my account for $49.99, 2 times in one day. Plus unauthorized charge of $9.95 the day i bought the brush. I guess there are 2 different brushes one that uses and I in the name and one uses an e in their name. I choose the wrong one. Watch out for scam companies. They look so real. And also

Wollte nur ein Produkt kaufen, jetzt wird meine Kreditkarte jeden Monat mit 2 x 50$ belastet!
Unverschämt.

Mir ging es leider genauso, wie einer anderen Kundin. Ich habe zwei Bürsten bestellt. Mir wurde der Kaufbetrag dafür berechnet. Soweit alles in Ordnung. Dann wurden mir ein paar Tage später weitere Gebühren in Höhe von 44,99 Dollar berechnet. Auf Nachfrage wurde mir mitgeteilt, dass das mein VIP-Abonnemnt sei, dass ich mit gebucht habe. Dies war aber nirgendwo aufgeführt oder benannt. Weder auf der Bestellseite, noch in meiner Bestellbestätigung. Auf Bitten, mir den Betrag zurückzuerstatten, habe ich bis jetzt keine Antwort erhalten. Mir bleibt nun nichts anderes übrig, als meine Kreditkarte zu sperren und eine neue zu beantragen. Dies ist eine bodenlose Frechheit

Bewildering Unsophisticated site-communications. Red Flags by the dozen starting w 2 name Co. spellings? Fake
addresses, wild price mismatches, "reminder" floods, price swap into Euros?! UN-requested subscription+fee,
AI template ads-on-repeat, big give-away? Grammar. U do not need this stupid brush!

Ich habe die Werbung auf You toube und tik tok gesehen. Dann habe ich 2 Bürsten für 3 gekauft.
Der Kauf wurde auf meine Kreditkarte belastet am 02.04.2026 US$ 44.95 das war auch ok.
Aber am 09.04.2026 wurden mir 49.99 belastet einfach so. Auf nachfrage wurde mir mitgeteilt, dass der günstige Kauf eine VIP Mitgliedschaft von monatlich US$ 49.99 beinhaltet und man dafür die Produkte günstiger kaufen könnte.
Sie haben mir versichert, dass ich keine weiteren Belastungen mehr erhalte. Ich habe sofort Corner Card informiert und meine Kreditkarte sperren lassen.
Ich habe nochmals eine Email geschrieben und um Rückzahlung des Betrages gebeten. Wenn ich den Betrag nicht erhalte werde ich eine Kampagne starten und diesen Scam veröffentlichen und bei Tik Tok melden.
Eine absolute Frechheit.

Dont fall for it. I purchased it and got a charge for the correct amount. Then 2 days later got a charge for $49. I emailed to say they charged me twice and 2nd one was more than what id spent, which was 19. Finally after a week or more she emailed back that was for the year subscription to help you learn ways to better use and to find out about other products. I told her I want my 49 refunded immediately bc no where did it say you were getting that. And Ive not heard from her and its been another week.

ALERT! This company initially charged me more then I agreed to for shipping, so I cancelled the order immediately, next morning. Email reply from them agreed to refund charge and did not do it until I got my credit card company involved, a week later. While the dispute was occurring, they charged my card $49.99 for a subscription never mentioned during the original purchase. Began another dispute!

One week after placing an order for a brush (that I still haven’t received), there was a fraudulent charge of 49.99 USD on my credit card. Had to report it and get my credit card replaced. There was also a login attempt into my account on the same day. Do not buy from this company. They are scammers.

Be careful when purchasing from this company.

I bought a product as a one-time purchase, and there was no clear information about any VIP membership or recurring fees during checkout. A few days later, I was unexpectedly charged £39.04 without my consent.

In my opinion, this feels like an unauthorised charge and a very misleading practice. Important details about ongoing charges were not clearly disclosed, which is extremely concerning.

I strongly recommend checking your bank statements after purchasing and avoiding this company unless they improve transparency.

Stay alert.

Total scam company.
They are using the KOJEVA logo and website information. KOJEVA is the real, legitimate company, KOJIVA is totally spoofing it. Even my invoice says KOJEVA. If you look at the return email address though, it is KOJIVA.
They sent me a totally blank invoice, with the KOJEVA logo. I looked up the KOJEVA email address, and they told me there are a number of phony companies impersonating them. I then emailed KOJIVA and requested a refund. They refused, saying my order was already in the system.
This was on March 26, 2026. On April 3, 2026 they stole $49.99 from my bank account. I contacted my bank, and they were already aware of this scam company from previous complaints. My bank has put my account on hold and are starting an investigation.
DO NOT order from this place. If you already have, contact your bank immediately. They will not send your order, and they will rip off more money from you.

A major rip off & scam ! I tried emailing several times because no phone number anywhere to be found and all I got back was an automatic response that there looking into it but NOTHING ever came of it as I demanded my money back because never received product but also they way over charged ! Their tracking system is bogus as well because no number from my order to track it with ! So a MAJOR SCAM ..

I ordered that face brush that everyone has been talking about from Kojiva, Miami beach US. I live in Australia and the postage was the same price for the product. The took $24.from my account immediately, I received no confirmation email. I waited for a week and still no email nor tracking number. I discovered that a FRAUDULENT transaction for $72. including foreign exchange rate was deducted from my bank account 3 days later 🤬. My bank fraud team took it up to investigate. I did receive a refund only bc I threatened legal action against them. I a company tries to rip you off they are classed as SCAMMERS. I DON'T recommended this company