Koreadepart.en Reviews 

There is a hidden price for American citizens. They include the shipping cost to the price, but don't warn you, that you have to pay to DHL on demand. It'll be surprise. As result the shipping is too expensive.

Placed an order, 2 weeks later still not order confirmation, shipping info or any other communication.

tried to email then via the email in the paypal receipt, it came back are undelivered because the email address does not exist.

I was happy when i first found the store, as they have some products which more well known competitor do not stock, however now i would advise everyone against shopping there.

I order once a few months.
However, "Koreadepart Cosmetics" should be careful about the delivery charge fee when shipping overseas.

The actual amount and the amount sent are different.
So you must check the amount when you receive the slip of the package.

You must also send an additional message to include the item with the original box when ordering the item is ordered.

If not, They are sent it however they want without a box.

If you complain to "KoreaDepart customer service " they said it was your fault.

Buying Korean cosmetics has its advantages,
Incorrect shipping charges and unfriendly services
You must deal with it.

This website is great if you're looking for something you can't find anywhere else, their range of products is amazing. The only problem I have here is the shipping costs - they're clearly trying to do something about it, but it could still be worked on, as the 400g of 'packaging' is kinda absurd if you order an item for 15g and the shipping cost is dependent on weight.

I really love korean cosmetics and skincare products. They are simply the best in the world and more affordable than the european brands. But they are very difficult to find in Europe.
We have Sephora that carries some korean skincare brands, but it's just overprised there plus the choice is quite limited.
I buy from Koreadepart when I have no choice. When i can't find something i need on ebay, or jolse.com or rubyrubyshop.com. Because, each time i order from them I feel like I was scammed.
I will explain.
The delivery is perfect. It always comes fast, considering it's coming from Korea to Luxembourg, a long way, it arrives in a week, or around that time period. It always well packed, they put few gifts-samples, never expired items, never anything broken, stolen, nth like this... BUT
There is a big BUT. When you order something online on their website, they always put the gross and brut weight on the product page, so then you can count how much will cost you the delivery at the end. (they have the shipping costs information available on their website)
The first time I placed my order there, i was so naive... You count all the gross weight of your products together and keep in mind the certain shippings costs, but when you finally place the order, the shipping costs double of what you actually counted.
They add at the end the weight of the packaging box which is always! 400 gr no matter how much you order (sounds ridicilous if you order just few skincare items, right?).
That way they scam with shipping costs.
But that's not all.
When I received my first order, I decided to actually compare if the gross weight of the products mentioned on the website matches the reality, and it doesn't AT ALL. I recorded a video of myself putting product by product on the kitchen scales (which is precise), i sent it with the letter to koreadepart, I never ever received any reply. I sent it again - NTH.
They scam with the product weights - once, the scam with the packaging box weight - twice.(which was never 400 gr, BTW, but only around 100gr instead together with the bubble plastic).
Those are all small amounts of money for someone maybe, but big for such a huge online store like koreadepart.
So, before buying from them, i will always check at first everywhere I can buy the same item, if not, then koreadepart.
Please, KOREADEPART, reconsider your weight's policy, it might stop a lot of potential buyers from using your website.
Afterall, you offer a wide range of products impossible to get anywhere else in Europe then your website, but that negative feeling i have each time ordering from you...
P.S. For me it's already very difficult to place a big order on one website in order to save on shipping costs, because we have custom taxes on products over 22 euros (few items in one order from one seller TOGETHER with shipping costs will be counted as one item for custom tax calculation) So already i can't buy over 22 euros, otherwise i will end up paying double on top of it, the taxes are ridiculously high in Europe.. and on top of it, it makes it even more complicated for me with the scammed shipping to buy something from you. because if i make few orders to avoid high custom taxes here, i will end up paying huge amounts for shipping.