Amazing customer service! Genuinely one of the best experiences I've had with a support team. They went above and beyond to take care of me, truly appreciated!
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Lees wat reviewers zeggen
Ordered 4x blue and white bottles of KX826 from Koshinemall. Some bottles arrived leaked, but the customer service team responded to my email straight away and sent replacements which I received in a... Toon meer
I have nothing but nice things to say about koshine - they're amazing. Their products and packaging are great. Their customer support has to be one of the best i've experienced online; if y... Toon meer
Información clara y métodos de pago rápidos y seguros .es la segunda vez que compró y el producto dura mucho más de dos meses porque la dosificación es excelente .vale la pena por el precio
Bedrijfsgegevens
Geschreven door het bedrijf
Koshine Hong Kong Limited is a wholly-owned subsidiary invested by Kintor Pharmaceutical Limited. Established in 2009, Kintor Pharmaceutical Limited is dedicated to the development and industrialization of potential "best-in-class" and "first-in-class" innovative drugs and high-end cosmetics, with the aiming of becoming a leading enterprise in the industry. After several years of development, the Company has established a diverse product pipeline focused on dermatology and oncology. Our range includes solutions for globally prevalent diseases and extends to high-end cosmetics, addressing the needs of both clinical dermatology and cosmetic consumers worldwide. Leveraging the same rigorous scientific research that has driven our pharmaceutical innovations, our cosmeceuticals are developed with the utmost efficacy and safety. Kintor Pharma's portfolio features cutting-edge small molecules and biologic drugs, with five products in clinical development and several in preclinical research. With over 100 patents granted worldwide, we are committed to advancing both therapeutic and cosmetic solutions. For more information about Kintor Pharmaceuticals’broader innovations and achievements, please visit website:https://www.kintor.com.cn/ . Koshine Hong Kong harnesses this rich scientific heritage to deliver advanced beauty solutions, addressing real consumer needs with proven efficacy. On 22 May 2020, Kintor Pharma was officially listed on the Hong Kong Stock Exchange with the stock code :9939.HK.
Contactgegevens
Hong Kong
- koshinemall.com
4,3
Uitstekend
26 reviews
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Amazing customer service!
Amazing customer service!
Genuinely one of the best experiences I've had with a support team.
They went above and beyond to take care of me, truly appreciated!
5 juni 2026
Review zonder uitnodiging
Koshine, también en Wallapop España
Koshine genial lo venden en Wallapop también
11 juni 2026
Review zonder uitnodiging
Amazing service
I have nothing but nice things to say about koshine - they're amazing. Their products and packaging are great. Their customer support has to be one of the
best i've experienced online; if you ever have a problem they will 100% be there to help you until it's fully resolved. They are kind, honest, helpful and sell trustworthy products.
It is not my first time ordering from them and it wont be the last.
10/10.
13 mei 2026
Review zonder uitnodiging
Takes several just to ship it
Takes several just to ship it! Absolutely Bad and can not recommend at all
2 mei 2026
Review zonder uitnodiging
Good customer service and product
23 april 2026
Review zonder uitnodiging
Información clara y métodos de pago…
Información clara y métodos de pago rápidos y seguros .es la segunda vez que compró y el producto dura mucho más de dos meses porque la dosificación es excelente .vale la pena por el precio
25 maart 2026
Products work and quick delivery
They deliver quickly and the hair loss products seem to work. Have been shedding less after one month of use, and no noticeable side effects at all. Just wish they ran the website more professionally, everything reads like an infomercial, which doesn't inspire confidence in what is the end of the day research chemicals you're buying .
29 december 2025
Good Experience. Amazing support!
Amazing support! Also, very generous discounts on special days. Highly recommend the site. I hope they can keep up the good work for many years.
25 december 2025
Delivery came as expected
Delivery came as expected
Have yet to try the product however it has excellent reviews
26 november 2025
Cambio de opinión...
Hice mi pedido #4064 en Koshine Mall el 1 de octubre y a día de hoy no he recibido nada. He intentado contactar por correo y redes sociales y no responden en absoluto. He gastado 123,90 € y empiezo a pensar que es una estafa.
No dan número de seguimiento ni actualizaciones del envío, y su servicio al cliente es inexistente. No recomiendo comprar en esta tienda hasta que demuestren ser serios y entreguen los pedidos.
Bueno, finalmente tras poner esta reseña, la empresa contactó conmigo y ya me ha llegado el pedido. Una lástima que solo respondan por esta via.
11 oktober 2025
Review zonder uitnodiging
Does nothing
The products that they sell are not FDA approved and do not work. I used their kx826 product consistently for 14 months and saw absolutely no difference. Don't waste your money.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Koshinemall
Thank you for sharing your experience. We always value customer feedback as it helps us improve.
We would like to clarify that all of our products are FDA-approved and formulated to provide the best possible results. Individual outcomes may vary depending on factors like usage consistency, lifestyle, and personal conditions. Many of our customers have seen positive results with KX826 and our other products.
We also offer related promotions and support to ensure our customers get the best value and guidance. Making blanket statements that our products “do nothing” can be misleading and may prevent others from benefiting from solutions that could help them.
We have always communicated openly and in good faith with you, and our goal is truly to support your hair improvement journey. We kindly ask that you share feedback responsibly, based on your personal experience, and avoid language that could mislead others.
Thank you for your understanding. We remain committed to helping our customers achieve the best results possible.
The box was wet because some of the…
Having an issue with an order is something that can happen from time to time. But it’s precisely in those moments when you can truly see whether a company works well and cares about its customers.
My package arrived wet because part of the product had leaked inside. I reported it through the app and, within minutes, I received a response with apologies and several solutions to the issue: a replacement shipment or a voucher for my next purchase.
For all these reasons, I sincerely want to thank Koshine for their professionalism and excellent customer service. It’s a pleasure to deal with a company like this.
I’m also very happy with the product itself and how effective it has been.
26 mei 2025
Antwoord van Koshinemall
Estimado Robert Madrazo Agudín:
Lamentamos sinceramente que su paquete haya llegado dañado y entendemos perfectamente su molestia.
Hemos revisado su caso y confirmado que el problema ocurrió durante el transporte, lo que causó una fuga parcial del producto. Si la pérdida no es significativa, el producto aún puede utilizarse con normalidad. Sin embargo, si lo prefiere, estamos encantados de hacerle un reenvío sin coste adicional.
Además, como muestra de nuestra disculpa, le ofreceremos un cupón de descuento para su próximo pedido.
Apreciaríamos mucho si pudiera considerar modificar su reseña en Trustpilot una vez que reciba nuestra solución, ya que esto nos ayuda como marca comprometida con la satisfacción de nuestros clientes.
Gracias por su comprensión y confianza.
Un cordial saludo,
Equipo de Atención al Cliente de KOSHINE
La entrega ha sido rápida unos 10 días…
La entrega ha sido rápida unos 10 días según indica su publicidad
Y el producto que lo llevo utilizando varios meses funciona bastante bien, a la altura del minoxidil. La versión del 1% es más potente pero demasiado cara para agregar simplemente un 0,4 más de pirilutamita
Es mejor la opción más barata utilizando dermarroller,,que hace que penetre más el producto y se consigue el doble eficacia
Lo recomiendo
25 april 2025
Antwoord van Koshinemall
Estimado/a Juan Sendra:
Lamentamos mucho la experiencia que ha tenido y entendemos perfectamente su preocupación.
Hemos investigado su envío y hemos confirmado que el paquete tuvo un problema logístico inesperado durante la entrega, lo cual escapó de nuestro control. Le pedimos sinceras disculpas por las molestias ocasionadas.
Para solucionarlo, ya hemos organizado un reenvío inmediato del pedido sin coste adicional para usted. Además, como muestra de nuestra disculpa, le ofreceremos un cupón de descuento para su próxima compra.
Si considera que nuestra respuesta y solución han sido adecuadas, le agradeceríamos mucho si pudiera actualizar su comentario en Trustpilot para reflejar su experiencia actualizada. Esto realmente nos ayuda como tienda responsable y comprometida con sus clientes.
Gracias por su comprensión y apoyo continuo.
Un cordial saludo,
Equipo de Atención al Cliente de KOSHINE
Well done very fast delivery
With my compliments for quick delivery, very good packaging and efficient tracking.
Koshine is very professional producer firm
25 maart 2025
Nice topical solution
Good serum, doesn't get your hair greasy like all others. Actually noticed it looks better already. No sides for me (woman).
I'll post an update within a few months of usage.
23 oktober 2024
Review zonder uitnodiging
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