Kpig Reviews 

Not even worth 1 star, the staff are so rude and belittle you so much. Moved in being told that I would get the property all equipped and never did. I had to spend my own money on getting plates, microwaves, Hoover etc and wasn’t refunded for it. They were so bad at communicating. Would take them weeks to sort out a problem. Since I moved in with them I had many boiler issues and water leaks in which were never solved for a period of between 2-3 weeks. Instead of acknowledging the fact they sent replies back, such as “please send a photo” and failed to reply.

They basically force you to write a good review as soon as you show interest in renting with them. They act all kind and caring, but as soon as you pay, they start ghosting you.
I lived there only 3 months, LUCKILY, although I paid for 6 months - as per my contract. The room I got was different than the one I paid for, Internet was not working and the initial conditions in which I found my room were disgusting (I have pictures, of course).
They also kept £50 from my deposit - which they gave me 2 months later - because of the wrong reference I wrote while making the payment. You might be wondering now, "Oh, well they're right". Do you wanna know what I wrote? Instead of "Name.Flat.Room", I went for "Name, Surname, Flat, Month". Poor fellas, made them waste so much time.

Oh, the boiler made weird noises, had to text them 24/7 to get the plumber to fix it.. like 3 times. Plus, the fire alarm was off. Isn't it illegal?

All the good reviews on Google you see now are either written by new tenants or by the staff itself. I'd like to insert clown emojis right here.

Guys.. they're scammers. And a complete joke.

I rented a room in Eden House (89 Church Street) in the summer of 2019.

The equipment is of very poor quality. The bathroom upstairs did not have any warm water: I took cold showers. Then the pressure went down and I couldn't even take showers there, so I switched to the bathtub in the same bathroom. I had to take my showers squatting, as there was no shower curtain. Then the light bulb died. At that point I was taking showers squatting and in the dark. Also, half of the chairs in the kitchen are broken.

The licence agreement is astonishing. In a fixed duration contract where you have no possible way to stay longer than the agreed termination date, they will still charge 500 pounds if you forget to give them a month notice. That's what happened to me, even though they were organizing visits in my room before I left, and I learned that the room was soon occupied again.

They played dead for 3 weeks after I left, despite my emails. They finally replied to my 6th email, saying that:
- they had already responded to me (they had sent me an unrelated email after I left) and spoken to me on the phone (only to say they were very busy and asking me to send an email to explain my situation)
- I had not given a month notice (true)
- I did not return the room in the condition I received it (false)
- I did not return the keys downstairs (false)
- for these reasons, they were not only taking 500 pounds from my deposit, they actually allowed themselves to take all of it.

In a nutshell, an extremely dishonest staff having no problem with stealing 600 pounds from a student.