do not buy if you want damaged goods that wont be replaced.
Charges 2x the price for vinyl and wont offer refund on bent vinyl because it was "opened". Wouldnt reccomend poor service sending damaged goods. And expects me to exchange in store when i brought online. Only prompted a return on good will when the uk consumer rights act was brought up.
Antwoord van Kplayground
Thank you for your feedback. We are sincerely sorry that your experience didn’t live up to your expectations, and we’d love to kindly clarify what happened.
Regarding our prices, we always work hard to keep them fair and competitive with the official market average. We assure you that we never charge double the price compared to other authorized retailers.
For returns on damaged items, our policy gently asks for an unboxing video, and the protective shrink-wrap must remain intact. Since the transparent wrap was already removed before you contacted us, the item unfortunately became unsellable, which created a difficult situation for our team.
Also, as your first email didn't include any order numbers or shipping details, we genuinely thought this was an in-store purchase at first.
We apologize for any confusion this caused!
Even though the product was opened against our policy, we still wanted to show good faith, which is why we happily agreed to process your return anyway. We always love to help our customers, and we would have processed it even faster if the item had been kept sealed.
Thank you so much for shopping with us, and we truly wish you all the best!