Laguna Motorcycles Reviews 

For me there’s been something extra special dealing with Laguna. I’ve purchased two motorbikes over the past two years and the non hard sell of their sales team has been refreshing - these guys are just nice folk clearly passionate and knowledgeable about the bikes. I picked up my last and dealt with Toby at Ashford- he really couldn’t do enough to make the whole experience a great one - the sales chaps really do all work as a team each on hand to help. Clearly backed by great leadership.

Had a very bad experience at Maidstone. Not all lagunas fault but they were still poor. Over the phone secured a duke gt. Had a large distance to ride. Unfortunately my pex bike developed a suspension fault. I informed laguna. I went down to pick up my gt and laguna charged me full retail for the fix whilst trying to knock me down on things we had already agreed on for the pex price like it needed a minor service. Kept me waiting ages too. My advice is dont distance buy from them. Also found bad scratches on my new gt metal work under the pannier on one side when i removed them.

The best feeling ever , walking into Laguna to see my new bike for the 1st time , it was centre stage with a Congratulations notice and my name on the sign ! Great service from James Brown and the workshop guys that had fitted the extra bits i ordered . Thank you all 👍

After spending many happy hours looking at the bikes, having countless free coffees and chatting to the guys at Laguna, I have just ordered my first ever brand new bike - Triumph Scrambler 1200 XE. James Brown has always made me feel very welcome without ever being a pushy "salesman". The new showroom is spacious and the whole process was as fun and exciting as buying a new bike should be. I can't wait to collect the bike next weekend, after the accessories have been added. I recommend these guys 100%! Thanks Matt

I’ve always purchased my new motorcycles from Laguna Performance Centre in Ashford and have been delighted with the customer service on every occasion.
I recently bought a new Ducati and again the transaction was smooth and easy especially as Garry Hunt was taking care of the sale.
Garry is very passionate and customer focused and I would always feel confident dealing with him again as he has always gone that extra mile to facilitate a great experience.

I've visited Laguna Motorcycles (Maidstone branch) a couple of times now, and as others have mentioned on here, the sales team could do with a bit of a refresher in making potential customers feel welcome. Maybe the business is thriving and there's no need to go that extra mile. So these would be my "bad" Laguna.
I've also visited Laguna Triumph Ashford branch a couple of times in the past, and I have to say, this smaller branch appears to be much friendlier and happy to talk and offer test rides without too much hassle. Even though I live much closer to Maidstone than the Ashford branch, I'd go the extra few miles as their team also seem to when it comes to making you feel welcome. So these would be my "good" Laguna,
I've not been to Laguna Performance near Ashford - so they're my "unknown" Laguna.. I am in the market for a new Ducati so maybe I'll give them a try soon.

Despite the previous comments, I would like to share with you all a more positive experience with Laguna.
My bike was purchased from there new and I have just collected it.
The sales team along with the Director were very accommodating as they stored it FOC for 6 weeks, had put some parts on it that sent up. I was very happy with the price I paid along with the way I was treated. Superb professional service. A local dealer near me should take some lessons, this is why I drove 130 miles for.
Well done chaps.

Avoid Terrible experience.
Have been looking at street triples for a long time. Been in contact with the garage a number of times re my poss part ex and the bike. Decided to make the 70 mike trip and told them so via email I’ll be down Saturday morning to try and fix a deal. Completely ignored on arrival by all staff. Eventually get a staff member to help and fetch the paperwork for one advertised as full history and it didn’t even have its first stamp in the book. Should have had at least 3 as a basic! Images of the bike were spot on but no photo of the marks that it did have. The 2nd bike was better. Then the biggest shock. Remember I told them I was coming and they knew I lived some distance. Had all my kit and licence and was told no test drives on the weekend!?!? Seriously!! Left and 7 weeks later bikes still on auto trader. And I went elsewhere and now the proud owner of a new street r

Had my bike in for repair work that another dealer refused to complete because they were 'too busy'. The service team bent over backwards to help, they got my bike back to me a day sooner than hoped and it was given a clean. Really great and wouldn't hesitate to recommend, will certainly be back again.

Horrendous. Worst dealers I have ever used. Gave my motorbike back to me after a service with no brake pads in the front, caused damage to my bike. Initially denied they had even touched the brakes on that service. Finally offered to put the damage right but that was it... Only when I complained to Triumph the workshop manager called and offered me my next service “complemetory”. Fast forward to that service and they carried out hundreds of pounds worth of work on the bike without asking me and slapped me with a massive bill. On top of that the bike was booked in and ment to be ready that day but it took 18 days until I got it back!!! Never again, avoid like the plague.

Worst customer service ever experienced from the manager of the service department! Wanted to know if the mechanics are aware of a perculiar issue on the KTM1190 R rear brake caliper before I book my bike in. Got told he hasn't got time to talk to his mechanics and I must log the issue on the KTM website and ask for technical advice!
Couldn't believe this guys extreme arrogance. Don't waste your time and money with this branch!!

I bought some original Triumph LED Indicators from the Laguna Amazon store and after 6 months, some paint started peeling off.
I posted the indicators back to them and they quickly replaced them.
Great service!

Damaged my bike during an MOT which they denied. Failed my bike which had been mot'd and passed with flying colours only 300miles earlier. List as long as your arm. Bike taken elsewhere and passed first time. If you you want to be ripped off to put a few extra pounds In These cowboys pockets this is the place to go. Customer service comes with an attitude here, you can wait several minutes to be served whilst the counter staff chat to their mates. Clearly I'm not a valued customer let's hope you are...

Went here on the recommendation of my brother and his mates. Bought a Suzuki RV125 as my first bike and I can't fault them at all. Mark on Sales helped me pick out the bike and took the time to explain all the finance, insurance, service intervals etc. The guys in the clothing section got me all kitted out with a helmet, jacket, trousers, boots and gloves, and did a good package deal on all the bits. Will be going back when I do my full test and get a bigger bike. Cheers guys!