Lambland Reviews 

118
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very easy ordering, good range of slippers and excellent delivery. I am delighted with my slippers, Leslie- Suede & Wool PVC sole moccasins. Bought for myself. I specifically wanted to buy "Made... Toon meer

Beoordeeld met 5 van de 5 sterren

The slippers are very comfortable and very reasonably priced for suede and wool. Also I wanted some without a rubber sole which are more tricky to find, so these were ideal. I have quite big wide feet... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful, quickly despatched my rug even though it was a bespoke order. The soft rug exactly matched a previous rug in the same colour so there is consistency. Would love to use Lambland again

Beoordeeld met 2 van de 5 sterren

Ordering and delivery great, item arrived within two days however a size I've used in the past was too small. They've been returned however cost of postage and return came to a total of £7 which is a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkelen en mode

Informatie afkomstig van verschillende externe bronnen

Lambland offer a large range of sheepskin rugs, sheepskin slippers and boots, moccasins and accessories with FREE UK DELIVERY on orders over £50.


Contactgegevens

  • Lundy View 1, EX34 8PY, Mullacott Industrial Estate, Verenigd Koninkrijk

  • lambland.co.uk

4,4

Uitstekend

TrustScore 4.5 uit 5

118 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(118)

41 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Men's Slippers

I've purchased men's slippers from Lambland.co.uk many times, and the quality of the craftsmanship is simply outstanding.
Their service and shipping are always professional and reliable.
They offer a wonderful range of beautifully made products, and I will continue to buy from them.
They also frequently offer discounts, which is an added bonus.

26 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer experience

Amazing customer experience. I’ve had issues with delivery and an exchange case due to issues with Royal Mail, Post Nord and tolls, but Lambland helped all the way and finally found a good solution that I am happy with.

20 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5star customer service experience…

5star customer service experience despite not receiving goods after a Royal Mail loss.
After a phone call I was immediately offered a replacement. This wasn’t any good to me as I was about to go on holiday. The refund confirmation came through in 5 minutes and the actual refund in 2 hours. Exemplary!
I will reorder on my return

30 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered 2 leather bags

Ordered 2 leather bags. Didn’t arrive by date specified despite Royal Mail saying they had them. Contacted lambland via email and had very quick response saying it was sorted and should be with me asap. Parcel arrived within 2 days. So happy with the bags ordered….in fact then ordered another for a friends birthday!!! Great quality, great company and customer service…only let down by Royal Mail 🙄

9 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful company

Awful company. Returned sheepskin slippers as sizing wrong. I had to pay return. Proof of posting and sent to the address given. Now they are disputing the address and that it was never received and demanding klarna payment but it has not been returned to me! I advise don't use either Klarna or Lambland or you will regret it.

22 maart 2026
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

Since leaving this review, the customer has emailed us directly and has had this matter resolved but we would like to provide details for clarity to other readers. The customer returned the order to us, the order was originally placed and paid using Klarna (as mentioned above), a dispute was opened on Klarna by the customer when no contact was made about returning the order and a tracking number was submitted as evidence. Unfortunately the tracking number that was provided for the return was nothing to do with Lambland and the address the package was delivered to was also not associated with Lambland, we responded to Klarna accordingly which was why the case was decided in our favour. Since the decision, the customer then left us this negative review and contacted us directly to ask for help. We responded promptly and asked for further details on the return and if the tracking number could be quoted again so we could make additional checks. The tracking number provided at this point was a completely different tracking number to the one that was originally given when the case was raised with Klarna and this tracking did show confirmation of delivery to Lambland (however we made a claim with Royal Mail as we had no physical record of the parcel from them) in light of this, we promptly refunded the customer once the correct information was provided. Our team have now resolved this with the customer and the order has been refunded as per their wishes, we have asked if they could update or remove their Trust Pilot review as it did not accurately reflect the circumstances surrounding the dispute at the time of writing due to the customer providing incorrect details to us about the return.

Beoordeeld met 5 van de 5 sterren

Fantastic company

Fantastic company. Products are exceptionaly high quality and the customer service is the best I have dealt with

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Ordered and paid for a cow hide rug…

Ordered and paid for a cow hide rug recieved the wrong colour and waited a furher 2 months for a replacement which never arrived so got a refund the rug i wanted is still advertised on website just be wary if ordering because they dont arrive

12 december 2025
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

Many Thanks. Upon your order we sent a selection of pictures, so you could choose your preferred hide.
Upon receipt you did not like the skin you had chosen.
You were happy to let us find some more skins for you to chose but we were unable to get a hide of your choosing.
Eventually you were happy to let us refund.

The Cow Hide shown on the website is an example, as described

Beoordeeld met 4 van de 5 sterren

Excellent customer service

Ordered slippers which did not arrive. Contacted company - and after some difficulty getting hold of them, without delay they forwarded second pair which arrived following day. Happy with quality too. Thank you.

11 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great British company

I ordered a pair of slippers but there was a problem with the delivery, the fault of Royal Mail, not Lambland. I phoned the company and spoke to Paul who was very helpful, efficient and resolved the issue quickly. The slippers have now arrived and they are absolutely lovely. I really appreciate being able to buy British and know the provenance of the goods. Thank you Lambland.

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Long time customer.

I've used lambland many times for belts, wallets and slippers. Great quality and long lasting. The staff are very helpful and knowledgeable about their products.
Most recently I got my sister a pair of the leopard print sheepskin booties and she loves them.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent value…

The sheep skin moccasins I received for Christmas are excellent quality really comfortable and sumptuously warm. According to my wife delivery was super fast. Beautifully handcrafted makes for a fantastic present. Couldn’t be happier exceptional value for money apparently.

25 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Extremely bad customer service

Bought on 26th December and then issued with a tracking number on the 29th no problem there as it was the Christmas period.
Tracking number then issued but had not been posted. Rang on the 6th January and was told a second pair would be sent out. No tracking information this time and no order came. Blamed Royal Mail. Rang again on the 12th January was told another pair were going to be sent and an email with the tracking number would be sent straight away, nothing was sent yet again. Rang again on 13th January and told them they hadn’t sent a tracking number yet again and they said we will refund you while I was on the phone. No refund issued BUT yesterday evening DPD delivered them with a post date of the 12th January.
So eventually I received the goods but the process of constantly ringing (5)them to check the progress and being lied to is disgusting, so in my opinion avoid them when buying……

26 december 2025
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

Thank you for your review and I sincerely apologise about this, we had a lot of problems with Royal Mail over the Christmas period not scanning parcels into the network so the tracking did not update, this affected a lot of parcels and caused our customers and ourselves a lot of stress. I am pleased to hear the DPD replacement booked on the 12th January did reach you.
If you could kindly provide me with some more details about your order and I would be more than happy to provide you with a discount on your product that you received, as a sorry for the trouble. I hope to hear from you.
Melissa - Sales & Digital Marketing Manager.

Beoordeeld met 1 van de 5 sterren

They never sent my order...twice!

Ordered on 28/12 & order was 'dispatched' but 1 week later the tracking link still said "we're expecting it" & it never updated or moved. Called up on a Monday and asked for another pair to be sent out. I was told this would be done straight away, they weren't 'dispatched' until the Wednesday for some reason? (No rush clearly). This time 'sent' with DPD...3 days later, the parcel has not been received by DPD.

Really bizzare experience and was refunded and told to "keep the slippers free of charge". This would be a kind gesture, but only if they'd actually sent anything!

Ordered from another site, same day dispatch and a DPD tracking link already saying they have the parcel & its coming Monday.

A very odd experience, clearly someone is either making parcels disappear or never actually sending them?

I just wanted the slippers really & after messing around for a fortnight had to buy from elsewhere.

28 december 2025
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

Thank you for your review and please accept our sincere apologies for the inconvenience caused. Unfortunately during the Christmas period we were informed that Royal Mail were not scanning parcels into the network which meant some parcels showed no tracking updates, this affected some of our deliveries and caused a lot of frustration for both our customers and ourselves. We are reviewing this situation with Royal Mail to ensure it does not happen again, we are sorry that your experience with Lambland did not meet expectations on this occasion but we are glad to hear you did manage to find an alternative product.

Beoordeeld met 5 van de 5 sterren

Wonderful choice of gifts in their Xmas…

Wonderful choice of gifts in their Xmas sale this year with generous discounts, had to exchange one item which was easy and straight forward and arrived in plenty of time for the big day well Done all the team at Lambland Outstanding

10 december 2025
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

You are very welcome. Thank you for your honest review.

Beoordeeld met 1 van de 5 sterren

DO NOT BUY A DYED RUG from these people.

We purchased a red sheepskin rug to go with our brand new £800 mid-grey carpet after seeing the advert on Ebay. The rug is shown on their advert and website on a light beige carpet looking great. Obviously a suggestion by them of how it might be used. We now have a grey and red carpet. It has litterally dyed our new carpet. It is ruined.
Their response is that, it is my problem because their website says, if you scroll down far enough, "Every effort has been taken to ensure that the backing on this product is colourfast. However, some migration may occur in wear or in wet conditions particularly when used on a lighter material." My brand new wooden floor with a brand new carpet in my centrally heated room is not damp. The rug has never been walked on. If it is colourfast, how come the colour comes off on my fingers when handleing it. I am dumbstruck by their response and attitude towards their customers.

16 december 2025
Review zonder uitnodiging
Logo Lambland

Antwoord van Lambland

Thanks for your review.

After reviewing all correspondence, it’s worth noting that the customer initially complained about delivery timeframes while also confirming “I'm not the only person that does not read adds from top to bottom.” However we must make clear that it is a basic expectation the consumers read the product description prior to purchase. The description clearly outlined delivery times and explains that this is a natural, dyed sheepskin product where dye transfer may occur, particularly when used on light-coloured materials.

This information was also provided on a dye-transfer warning label physically attached to the rug, which the customer has acknowledged was present and then proceeded to ignore.

Had the customer taken a moment to ask about suitability before use, we would have advised that the rug is most likely not suitable for placement on a newly fitted, light-coloured carpet. Instead, the warnings were disregarded and responsibility is now being redirected towards us.

This is not a fault, misdescription, or quality issue. All relevant information was clearly provided in advance. Choosing not to read the description, ignoring a warning label, and then blaming the product does not make it defective.

Many Thanks

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