The 58mm bottom less portafilter bought was supposed to fit on Hibrew coffee machine but was not the case. The prices are not even competitive but similar with other local suppliers. I placed three or... Toon meer
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Lees wat reviewers zeggen
I have shopped with Lastaforest a couple of times and I can say that my experiences with them only have been positive. They have a seriously nice customer service. Always quick to reply and al... Toon meer
I question how legit the " positive "reviews, pretty much the worst experience i have ever had with any on line company. What i purchased was poorly made, very cheap feel to it. Been two months, after... Toon meer
Excellent company. Not sure why there is negative reviews. They ship as fast as they can. I think people are so use to Amazon we lost patience. I got my orders in a week or 2. Which is just fine.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premium Coffee Tools For Brarista and Home Coffee Lovers
Contactgegevens
Verenigde Staten
- contact@lastaforest.com
- lastaforest.com
3,1
Gemiddeld
241 reviews
Heeft 3% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Scammers
Ordered on the 11th of December and still no update as to when the order will be shipped. I will now be requesting a refund from them however I am concerned that they are scammers and are stealing people's money.
19 december 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I understand your concern about your December 11th order. I want to assure you that we are not scammers - we are experiencing shipping delays due to the Lunar New Year holiday period (Jan 27 - Feb 5). Please email us at contact@lastaforest.com with your order number, and I will personally make sure you receive either:
1. Your order with expedited shipping
2. Or an immediate refund if you prefer
As a gesture of goodwill for the delay, we'll add a 10% refund when you receive your order.
Best regards,
Ma
Radio silence - might be scammers
After placing my order the 9th of december, but not yet receiving any information about shipment or tracking, I tried writing them twice to get an update. There has been radio silence from them, though they were quick to claim payment.
I am very worried that they are scammers, and I have lost all hope to receive my order in time for Christmas (it was meant to be a present).
18 december 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I sincerely apologize for the lack of communication about your December 9th order and understand your disappointment about missing Christmas. I want to assure you that we are not scammers - we experienced significant delays during the holiday season and Lunar New Year period.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Provide you with order status and tracking
2. Add a 10% refund when you receive your order
3. Ensure prompt delivery
We should have communicated better about these delays, especially for a Christmas gift.
Best regards,
Ma
Just awful
Update on the review. If you notice that lastaforest has replied to my review trying to show whoever reads the reviews that they have reacted to my concern. They are lying. Still no update to the order and no tracking info……
This company maybe scammers. Be cautious
I had an awful experience with lastaforest. I placed an order 2 weeks ago and till this day it is on pending status! I asked them to cancel it and get a refund but they are manipulating me. Bear in my mind that u can be waiting forever if you order. Cannot comment on their products as i never received. Never going to repeat the mistake of ordering at lastaforest again
1 december 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I sincerely apologize for the delay with your order. I want to assure you that we are a legitimate business, and I've just checked your order - it has been shipped and updated with tracking information. You should receive your parcel soon.
As a gesture of our sincere apology for the delay (which was caused by our holiday sale rush), we will refund 10% of your order value once you receive your package.
Please email us at contact@lastaforest.com with your order number for tracking details and to arrange your 10% refund.
Best regards,
Great team
Great team, helpful till the very end:)! Great products
11 december 2024
Review zonder uitnodiging
Best tools for espresso & other coffee drinks
The products are really good with good built in quality. Either you purchase tools for espresso or V60. Innovative design.
Only thing need to improve is delivery system.
Delivery is very slow compare to other competitors.
Or else I would have given 5 of 5 Rating.
4 december 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Thanks so much for your wonderful feedback! We put our hearts into designing quality coffee tools, and it makes us so happy to hear you're enjoying both the espresso and V60 equipment. You're absolutely spot-on about the delivery speed – we hear you and we're working hard to make this better. Really appreciate you taking the time to let us know. Hope we can wow you with faster shipping next time!
Satisfied
I bought a wooden tamper for my portafilter and it came to me without any problem. Lastaforest informed me at least 5 times during the cargo process. Although I live in Turkey I haven't any problem with the custom. It was very important for me. Thank you very much.
19 november 2024
Review zonder uitnodiging
zero stars
Less than one star. I bought one of their on the 11th. Has not shipped yet. On the 20th
I wrote and email last week very concerned and they replied that they were overwhelmed by the quantity of orders and lack of personal.
What kind of lie this is? 10 days later,
I ask them to give me my money back.
They stoped answering.
The worst of experiences!
Terrible!
11 november 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear Maria ,
I'm truly sorry for your frustrating experience with the delayed shipping and poor communication. This is completely unacceptable, and I sincerely apologize. I understand your frustration with both the shipping delay and our lack of response to your refund request.
I've personally looked into your order and have initiated your refund immediately. You should see this reflected in your account within 3-5 business days.
You're right - we should have handled this much better. While we did face some operational challenges, this doesn't excuse our poor communication. We're making immediate changes to our customer service processes to prevent this from happening again.
If you don't receive your refund confirmation within 24 hours, please reach out to me directly at contact@lastaforest.com, and I'll expedite this for you.
Again, I deeply apologize for letting you down.
Two weeks after order and still no delivery information…
I ordered the wdt tool on Nov 3 2034. It said delivery on Nov 11 when placing the order but I still haven’t got a tracking id. What is the problem with shipping?
I replied to the order confirmation and they replied -
“Sorry for the late reply. Due to the large number of emails, we lost the email.
Please do not worry too much, we will not cheat you. We are waiting for the carrier to pick up the goods. When there is the latest information, the system will notify you via email immediately. Once again, sorry for the inconvenience.
Best regards,
Lastaforest.”
Today, Nov 18, I still haven’t received any information about delivery.
18 november 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear Johan,
I sincerely apologize for the delay with your WDT tool order and our poor communication. I've just personally checked your order and expedited the shipping process. You'll receive the tracking information within the next 24 hours.
I understand our previous response wasn't helpful enough. You're right to expect better service, and we fell short. We're making immediate improvements to our shipping and communication processes to prevent these delays.
Please feel free to contact me directly at contact@lastaforest.com if you need any further assistance.
Sincerely apologetic,
Awful products. Awful service
Everything bad. Delivery time took forever. Products are shoddy. Don’t buy.
1 november 2024
Review zonder uitnodiging
Antwoord van Lastaforest
I sincerely apologize for your negative experience. Would you be willing to share more details about the specific issues you encountered with our products? We take quality concerns very seriously and would like to make this right. Please contact me directly at contact@lastaforest.com so I can help resolve these issues and arrange a refund if you'd like.
Best regards
The item looks great in the photo, but
The item looks great in the photo, but I was disappointed with the actual quality. The edges are sharp, the lines are uneven, the coffee basket is too small, there's no manual in English, and the coffee doesn't taste good.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear Kristina,
Thank you for your detailed feedback about the quality concerns. I'm very sorry to hear that our product didn't meet your expectations. Your specific observations about the sharp edges, uneven lines, and basket size are valuable feedback that will help us improve our products.
I'd like to address these issues personally - could you please email us at contact@lastaforest.com with your order number? We take quality concerns seriously and want to ensure you have the best possible experience with our products.
The product I received is not bad
The product I received is not bad, but definitely not worth the premium price they are charging. All of the product are made in China, and can be bought with half the price listed on their website through other resellers.
23 september 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Thank you for your honest feedback. We understand your concern about pricing. As the official distributor for these products, we not only ensure strict quality control standards but also provide full warranty coverage and benefits through our Genius rewards program. When you purchase from us, you get authentic products backed by our dedicated customer support and exclusive member perks that aren't available through other sellers.
Possible Scam Warning
Possible Scam Warning - Avoid Lastaforest
I placed an order with Lastaforest on August 18th, but I haven’t received the product despite repeated promises. They withdrew the payment on August 20th, yet the item has never arrived. I've contacted them multiple times, and each time, I was assured the product would arrive "soon," but nothing has changed. At this point, I’m starting to believe this could be a scam. If you're considering buying from them, be very cautious — my experience has been incredibly frustrating, and I’m still waiting for a resolution or a refund. Definitely would not recommend.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I sincerely apologize for your terrible experience and completely understand your frustration. I want to assure you that we are absolutely not a scam - we are a legitimate business that has unfortunately let you down with poor shipping and communication.
I've just looked into your August 18th order. This delay is completely unacceptable, and I take full responsibility. I'm personally handling your case and will take these immediate actions:
I will investigate exactly what happened with your order today
You'll receive a detailed update within 24 hours at your email address
We'll either expedite your shipping or process a full refund - whichever you prefer
Please email us at contact@lastaforest.com with your order number and preferred resolution. I will personally ensure this gets resolved promptly.
We are working hard to improve our shipping and communication processes to prevent such situations from happening again. I understand we've damaged your trust, and we're committed to making this right.
No next time for sure
No next time for sure.
Living in Hong Kong, I placed my order on 3 Aug 2024, and I eventually got the delivery arrived on 9 Sep 2024. Within this whole month+, I sent at least 5 emails asking when I should expect the delivery arrive, they couldn’t gave me the answer and the tracking status via the linked provided was always indicated as “order pending”.
The staff said I didn’t leave my contact number, so the delivery can’t contact me and can’t send me the goods. If a contact number is essential, why they dont make it mandatory in order to place the order? If I dont actively email and ask, no one will tell me the status.
I then provided my contact number to the staff, and after more than 2 weeks, still no delivery. I then contact the staff again, and they ask me to contact my local delivery on my own. This is absurd, ridiculous and unacceptable.
The goods were poorly packed without protection filling. And the so call Italian hand grinder was made in China.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear Hong Kong customer,
I sincerely apologize for your frustrating experience with our delivery service and poor communication. You're absolutely right - this level of service is unacceptable. The month-long wait, lack of proactive updates, and confusion about contact information should never have happened.
You've highlighted several critical issues we need to fix:
Making phone numbers mandatory during checkout if they're required for delivery
Improving our package protection standards
Better tracking communication
More responsive customer service
Clearer product origin information
I've shared your feedback with our team to implement immediate improvements to our shipping process, especially for international orders. While we can't undo your poor experience, we are taking steps to prevent these issues from happening to other customers.
Again, I deeply apologize for not meeting your expectations.
Horrible company with deceitful website…
Horrible company with deceitful website and marketing. Won’t let you return anything unless you cover the shipping back to China which costs more than their garbage products
21 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I apologize for your frustrating experience. While our warehouse is located in China, we're working on improving our return process to better serve our customers. I understand how disappointing it is when shipping costs impact returns. We always aim to be transparent about our policies, but we clearly need to make our return policy more visible on our website.
Please email us at contact@lastaforest.com with your order details so we can discuss your specific situation and find a solution that works for you.
Best regards.
Avoid buying and using them
Avoid buying and using them. Over price, zero knowledge of there products, very slow response and zero customer service. Still no resolution for the product I bought.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I'm truly sorry for your negative experience with our service and products. This level of service is not acceptable. If you haven't received a resolution yet, please email us at contact@lastaforest.com with your order details, and I will personally ensure your issue is addressed promptly.
We are committed to improving our customer service and response times. Your feedback helps us identify where we need to do better.
Best regards
The wdt tool came tilted and wasn’t…
The wdt tool came tilted and wasn’t level. When I sent feedback to the customer service they mentioned to bend the pins. Customer service totally doesn’t understand the issues and provided unusable feedback. Will not purchase again. Product is made in China and you’re better ordering it direct if customer service was this poor.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I sincerely apologize for the quality issue with your WDT tool and our poor customer service response. Suggesting to bend the pins was not an appropriate solution for a precision coffee tool. A tilted WDT tool is unacceptable, and you should have received a properly manufactured product.
Please email us at contact@lastaforest.com with your order details, and we'll make this right. As the official distributor, we take quality control very seriously and appreciate you bringing this to our attention so we can improve both our product standards and customer service training.
Best regards
i ordered in 1/august and my order ut…
i ordered in 1/august and my order ut didn’t came it takes 15 days until now and didn’t came when the time will come?
1 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I apologize for the delay with your August 1st order. I understand waiting this long is frustrating. Please email us at contact@lastaforest.com with your order number, and I'll personally check the status and provide you with an immediate update on your delivery timeline.
Best regards!
Good products and service.
Pretty happy with the experience and product. I ordered a geared spinning WDT tool and an adjustable tamper stepless leveling tool.
The order shipped quickly.
The products seem well made and work well.
The spinning WDT tool looks awesome, and works well. It does increase the height of the grounds in the portafilter a fair amount so you have to adjust your technique, but it definitely helps with channeling.
The tamper looks great, and works well also.
I have only had them a few days, but I am happy so far.
12 augustus 2024
Review zonder uitnodiging
I ordered 54mm WDT tool
I ordered 54mm WDT tool, but delivered one was 53mm. It didn’t fit into my La San Marco’s portafilter. I didn’t know it was made and delivered from China. Positively return and refund processing will give me another headache for sure. I will toss this thing to the garbage. Will never buy anything from you.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Lastaforest
Dear valued customer,
I deeply apologize for sending you the incorrect size WDT tool - this is a significant error on our part and completely unacceptable. A 1mm difference is crucial for espresso tools, and we understand how frustrating it is to receive a tool that doesn't fit your La San Marco machine.
Please don't throw it away - email us at contact@lastaforest.com with your order details. We want to make this right and ensure you get the correct 54mm tool for your machine.
Best regards
Tamper
Thank you so much Lastaforest for the Wonderful, Tamper !!!
7 augustus 2024
Review zonder uitnodiging
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