Laura James Reviews 

Regina was very helpful and polite. She came up with a great solution to my query, which has been outstanding for the past two months.
Thank you.,

Extremely disappointing experience

I am currently having extremely poor experience with this company. I placed an order for a table on 1 August, and as of 28 August, it still has not been delivered.

I have tried contacting the company on multiple occasions by email, WhatsApp, and phone. Most of the time my messages are ignored, or I am told that the delivery company has my order and that delivery is imminent.

Today, I contacted the delivery company directly, and they told me they have not yet received my order from Laura James. However, when I called Laura James' customer service, I was told that the table would either be delivered today or within the next few days because the courier supposedly already had it. This completely contradicts what the courier has told me.

I feel like I am constantly being given conflicting information instead of honest updates. All I want is the table I paid for, but after nearly a month of waiting and repeatedly chasing for answers, I have completely lost confidence in this company.

Can someone at Laura James please help resolve this and provide a truthful update on my order?

Based on my experience, I would never order from this company again.

Bought some bedside drawers in June it’s now August almost September. Still not delivered and haven’t been given a date. Rang customer services who said I would receive a £40 gift card for the trouble. Still not received that either. Very disappointed as I love all my other furniture pieces from them …

Customer service is terrible, changed delivery date 3 times, no information or notice provided. Said they had problem at warehouse, surely not the fault of the customer. Asked for refund, waited 20/30 mins on phone whilst they sorted this. Offered 0ct delivery, so they have my money from Aug and expect me to wait til Oct, no way. Would not order anything again

Teri-Ann was very friendly, helpful, and professional. She provided excellent customer service for Laura James and made the whole experience easy and pleasant regarding my request in a product delivery date. Highly recommended!

Very good service. Minor issue resolved very quickly by Shafikah

Teri the customer service advisor was really helpful patient attentive and really efficient on getting to the route causes around the queries i had and did it in a professional and personal way.

Very helpful and offered help to get up stairs

I ordered some dining chairs which said at check out that Your Order Number is: 822424

Estimated Delivery: 25 – 27 Aug - I placed my order on the 22nd and planned by week around receiving the furniture by the latest 27th.
They sent me an email saying that DHL was going to deliver. Today 28 of August I look at DHL website to see "Delayed" No estimated delivery date. I called Laura James who said new delivery date is 1-8th of September and that is on their website.
Why give a customer a delivery date at purchase point which is not credible when they are buying. They should just say the worst possible estimate and then customers do not feel let down by the brand.

Chanelle was very polite and helpful. Great customer service.

Really disappointed with my experience with Laura James. I ordered the Eaden Rope Corner Dining Seat and for the price I expected a much better product and level of service.

The set arrived with missing parts to assemble meaning I couldn’t even complete the assembly. Rather than continue waiting with unusable furniture, I ended up having to go out and buy the missing parts myself.

Once assembled, things got worse. The corner sofa section is wobbly, uneven and rocks noticeably instead of sitting flat. I’ve swapped the legs around and tried it on several different flat areas, so it’s clear the problem is with the frame/manufacturing rather than the ground.

What has made the whole experience particularly frustrating is the customer service. I have sent two emails without receiving a response and have now had to send a third. For a company selling furniture at this price point, I find that completely unacceptable.

The furniture looks lovely online, but unfortunately my experience has been cheap quality, poor manufacturing and virtually nonexistent after-sales service. It is absolutely not worth the money I paid.

I certainly wouldn’t recommend Laura James based on my experience. Don’t fall for how good the furniture looks online

I still haven’t had a reply to any of my multiple emails or reviews
Was told a lady called Millisa was emailing me… no response nearly a month later
Avoid this company like the plague !!
Products are horrible. They are overpriced and bad quality
I do not believe the 5* reviews they have to bots as my entire experience with this company has been awful from start to finish

Sorry I rate your service quite late because we went on holiday, my experience of your service was really good and helpful, thank you very much. But the new table top got a little bit dark mark on it as well . But service really good .

I ordered a set of four Freya dining chairs and Atcham rug and I couldn’t be happier with my purchase. The quality is really good for the price point, the colours are refined and the chairs look quite well made and very easy to assemble. There was a bit of delay in delivery, but the customer support team were quite helpful and responsive. I highly recommend.

Ashley was so professional and helpful. Thank you so much 😊

Item came on time and well packaged it was good quality however it was described as beige but was more slightly off white so wasn’t suitable for me. I contacted the company to generate a return I did think it was a complicated procedure and you do have to pay for returns, the item was delivered back to the company a week ago and I still havnt had my money returned yet I feel this is longer than most companies and for this reason I won’t be ordering off Laura James again. I did ring customer services up and I must say the phone was answered quickly and the person I spoke to was very polite and helpful.

Horrendous products and customer service team.
A £700 garden table which wobbles / has faulty parts.
Over one month of ridiculous delays, to a fro for different videos.
Claiming I’ve not sent it - which I now have twice.
I’m still here with this useless product and zero help from Delne who are a my contact

Great delivery driver kept us informed and delivered to time .

This company suppresses negative reviews. I bought an outdoor sofa and cover from them and after using them for a few months, I requested a link to post an honest review on their website. That started a very long, very frustrating process whereby Laura James did everything it could to stop me publishing a review. They requested photos I'd already sent (showing the very poor materials, the mould and flaking varnish) and repeatedly made me give details they already had. They called me on multiple occasions - not with solutions or a link so I could post a review, but as a delaying tactic, over and over again asking me to outline the problem. They said a link to post a review was coming - and then didn't send it. They said the mould was my fault for using the sofa cover (that I bought from them) and the flaking varnish is a problem they know about and has been reported by several customers. I was advised to sand the furniture and varnish it (after having the sofa for just months). Finally, after doggedly pursuing it for weeks, I got a link to post my perfectly polite (but only 3-star) review. Surprise, surprise - they never published it. When I asked them why, they said it was 'beyond their control'. I will never buy from this company again.