LawnGuru Reviews 

Booked their Auto Plow service for my elderly parents, first snow fall hit and they ghosted. There was no communication, didn't tell me no one was coming, just didn't show up. I canceled my service.

Similar to other's experience. Connected me with two service providers - both ghosted me. Gave up and found provider on my own.

This is the worst service provider ever. I signed up for auto plow to service my property whenever it snows. We have had seven events of snow this season and a shoveler only came one time. Do not sign up for this app or service they are unreliable. They claim they have experts who monitor snow but they obviously don’t. Find another provider because you will be highly disappointed.

Lawn Guru seemed like a good idea, but I should have done better research. The company is simply a shell run by bots that does not deliver on the services promised. I am stuck with an icy, snowy drive because I relied on them. Do not use Lawn Guru

I was not told the service would take a 24 hour window until after booking and paying. The 24 hour (self imposed) window passed - was able to get another service to do the work. Now, well after the 36 hour point, they let me know someone is planning to come and do the work. there is no "real time tracking" of the service as stated; "john" was on his way from 4PM Sunday and this is now Tuesday morning!

Service was great until it wasn't. I am physically disabled and depend upon a snow removal service to clear/plow my driveway. Never was a problem until last night and all of a sudden I am without service. There is no way/no one to contact at LawnGuru so I am stuck. I didn't realize how bad their reviews are until I checked them out. I am looking for a new service now, LawnGuru is a HORRIBLE company.

wasted a week and never got the job done.

Never even accepted a quote, and suddenly a guy was on his way saying I'd accepted it yesterday. I cancel, and get charged $5. Then suddenly the whole site is inaccessible.

Terrible service. An entire week no provider. Providers are incredibly unresponsive. Had two jobs one cancelled randomly, the other never responded if they were going to come or not.

LawnGuru is most Unreliable, not trust worthy, most unprofessional. They take orders and assign the Pro for doing the job. Nobody visit for doing the job. On contacting customer support. There is no responce. I will strongly suggest NOT to trust LawnGuru App for any service. They just can not deliver. It's not worth anything. It's absolutely useless App.

The idea of this company is great, but the vendors who are expected to actually do the work are horrible. They emailed me stating that the landscaper would come on a certain day. I thought their landscaper didn’t show up, but they insisted that he did, and charged me accordingly. I showed them pictures of my overgrown lawn. They said I was complaining three days after the cut, and their window for complaints was only for two days. They refused to have someone else come back to do my lawn. They offered me a small credit if I would stay with their company. I wish I would’ve read other reviews before I hired them. I never would’ve signed them on for the work.

I contracted this company to do my front lawn. The first mow was in the front, but not entire lawn and he left a patch by the mailbox. The second mow was done in the back which was not what I contracted. Horrible customer service and no resolution. Definitely avoid.

I would do negative stars if possible. Very costly, I paid extra for rush service and no one showed up and no information was given to me. I had to reach out just to find out they aren’t even a lawn company. They just subcontract to whoever. I cancelled the services.

Booked my service and provider accepted. Never showed up and no response. Really stupid business model. Just find someone local to handle your lawn

Despite knowing we have dogs, and a sign on the gate, and being asked to make sure the gate is closed, the provider left the gate unlocked, and I found my dog in ditch about two miles away, she’s now in her second day in the vet hospital

She’ll live, but will Lawn Guru cover the $4000 vet bill?

We regret using this company. They were told to use a specific gate to enter the back yard, but it wasn't wide enough for their equipment, so they BROKE the fence to get the mower in and then only mowed the center of the yard...

If I could give this company negative stars I would. They are scammers and frauds. Customer service is horrible. This company is nothing but time wasting and frustration. The mowers mowed my neighbors lawn instead of mine multiple times and of course charged me for it. Took days to correct the problem because the customer service is horrendous. Then also had the nerve to up the price then charge an additional $24 because they said my yard was over grown. Keep in mind these are the same morons that mowed my lawn. I can assure you they are NOT worth $70-$80 a month.

Customer service is terrible , there guy came and literally did nothing and left my yard door open which could’ve resulted in my dog getting injured or lost. I do not recommend you use this service I couldn’t even speak to a person and then they tried to offfer me a coupon via a text.

BAIT AND SWITCH. Created an account on their website and was quoted $34.65 on February 5th, in which I agreed to and entered my credit card information. On March 12th, I logged in to begin service and my quote jumped 152% to $52.84!!!? (I’m glad I took screen shots…) Their response? “After the billing team reviewed costs and demand, we had to make a significant price increase this year to keep up with rising gas and labor expenses while maintaining our quality! This also applies to existing customers we already have”

So Lawn Guru raised ALL of their customers in my area by 152%? Talk about a mass exodus. I feel like I dodged a bullet! Could you imagine them starting my service for 1 mow and then “oops, just kidding”. Do yourself a favor. Find a more reputable company. It’s a hard-working industry with plenty of options in your neighborhood.

never received copies of the agreement from this company after requesting it 6 time nothing called over and over requesting this. The first time the grass was scheduled to be cut no one came and no one emailed us to let us know so we called talked to 3 people all were rude and made statements like we are allowed to talk to you we are the sales line we have no live customer service line period. So now we are trying to find out if and when our grass will be cut been told by Wednesday and honestly we doubt they even show up. So we have nothing to show how much we agreed to pay they have our account number to withdraw from and they are not showing up and are rude to us because we are asking for what we have a right to i.e. a copy of the agreement and for them to show up WAY TO MUCH TO ASK FOR FROM THESE PEOPLE BEWARE!!!!