LEAD Conveyancing Reviews 1.170

Very efficient with fast response to any queries..many thanks

Jesi was very good and kept me in the loop. Thanks

Excellent service by Cindy, Menard and Fel. They were all very pleasant to deal with and answered all of my questions that I had quickly and in a way that I could understand. Highly recommend.

Huge thanks to Jesi at LEAD Conveyancing for her brilliant service. She was proactive with updates, handled all the documentation perfectly, and was a strong advocate for us during negotiations. Highly recommended for anyone needing a reliable conveyancer!

Great experience working with Erica and Cindy all good. Thanks for your professional job. 100% I can recommend them to others people.

Fel at LEAD was responsive, knowledgeable, professional and friendly throughout the entire purchasing process and his help made my life considerably easier while navigating big life changes.

I can’t commend Fel highly enough, I’m very grateful for his assistance.

The conveyancing process from start to finish was easy, quick and professional. I was able to complete everything online which is convenient for a busy professional such as myself. Would highly recommend

I had the pleasure of working with Lead Conveyancing for the second time.
Ivan completed my job in a timely, professional manner and very happy with the outcome. I will be back again should the need arise knowing that its all taken care. Thanks again! ✅️

Great experience easy to deal with

We are very happy with the services of Lead Conveyancing, in particular Paula Miller was always contactable via email & phone. She is professional & courteous. We’ve mentioned that we were impressed with the services of sale, when we purchase our next property we will be contacting Paula Miller for her service for purchase. Regards Arnold & Beverley Poida.

Great communication and timely updates

Fel was an absolute gem, explaining your role as a conveyancer in the process of sale. Rates water bills body corporate fees etc were explained. More importantly he followed up on the process till it was completely finalised. I could not recommend Fel highly enough. He was personable, and understanding and cared about me as a seller in the process. Thank you Fel

We were very impressed with Dana’s quality service and attention to detail.

Lead conveyancing provided great service and communication throughout the process. Responsive and timely support ensured we met a tight deadline.

The staff were friendly, patient, very professional, and knowledgeable with excellent communication skills which made for a very relaxed & stress free property settlement, many thanks to Cedie and Erica for a nice smooth transfer. Kind Regards,
Channa & Chris.

We recently purchased a house in Victoria and urgently needed a conveyancer. Unfortunately, we were assigned a paralegal named CM, who turned out to be the most unhelpful and disinterested professional we have ever dealt with.

To cut a long story short: CM took her own sweet time handling our urgent matter. Despite multiple phone calls and messages, she never called back. On day one, we were told she had been assigned to us and would reach out shortly—she never did. We had to call her ourselves because our contract required an urgent response.

We decided to give her the benefit of the doubt, but she refused to acknowledge any emails, including those about time-sensitive issues. We had to send repeated reminders and copy her bosses just to get a response—something she clearly did not appreciate.

For a brief moment, we thought things had improved, as she responded properly a couple of times. But soon enough, she lapsed back into her old ways: unresponsive, unproactive, and unwilling to answer pertinent questions. Worst of all, she wouldn't even acknowledge receipt of messages or emails.

Honestly, no words can fully describe the frustration and anxiety we felt being kept in the dark. What should have been an exciting milestone became a nightmare, all because we were assigned the most unprofessional paralegal we've ever encountered.

And we’ve bought and sold property many times over the years—this is the first time we’ve experienced someone so unhelpful, unproactive, and completely lacking client focus.

Our advice: If you're thinking of using LEAD, make sure you explicitly ask whether they will assign you a truly client-focused paralegal. Otherwise, look elsewhere.

ADDIT: Post reply from Lead Conveyancing. Unfortunately unable to reply directly to Lead's response. But here it is in brief.
Lead response naturally used words to navigate self out of identified problematic areas. This however does not remove the fact that we experienced the most unprofessional and unresponsive treatment from CM. Unfortunately one very unprofessional and unresponsive paralegal managed to taint the whole company.
However, I want to add that all the admins were excellent. Paula M was excellent too. She came into the scene and took over from CM at the very last 48 hours prior to settlement (Lead initiated this - probably realising CM was not performing). In the 48 hours, Paula contacted me numerous times. We spoke more than half a dozen times over the phone to ensure we were on the same page. This we truly appreciated and gave her plenty of applause and congratulated her. In comparison we suffered mental torture over the 3 months of being "looked after" by CM. We spoke only once right at the beginning - and that I have initiated the call.

Our recommendation remains the same.

*** If you're thinking of using LEAD, make sure you explicitly ask whether they will assign you a truly client-focused paralegal. Otherwise, look elsewhere.
Enough said.

LEAD conveyancing were very easy to deal with.
Their service was 5 star.
They're very professional and helpful.
I would definitely recommend them to anyone.
Corey

We dealt with Cindy Xu and Erica Gruen for purchasing a property. They were both so professional and helpful. It made the process so easy and smooth. Excellent service and attention to detail.

I was highly impressed with your professional service. Everything was handled with great care and expertise, making the entire experience seamless. Thank you for your hard work!

Thank you to Jesi for your compassion towards my father and mum during the process of selling the apartment.

Your patience was appreciated during all emails and international phone calls.
Thankyou to Sarah as well.

I made previous comments that have been taken into account which I am grateful for & I am sure that others will benefit.