I signed up over 3 months ago as I saw an advert as people have mentioned it's not quite as it's advertised to however I still used it and got some value out of it. I set a reminder after three month... Toon meer
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I signed up for a 7 day trial and cancelled on the morning of the 7th day. I was charged $69.99 for an entire year. I found there was no way to cancel in the settings of the app, just an option to not... Toon meer
Bedrijf heeft geantwoord
This is an app that promotes itself through high-quality mini documentary videos on history that are really appealing. The problem is that once you subscribe, you realize that they have ZERO of those... Toon meer
Bedrijf heeft geantwoord
I signed up for a 3 month subscription in Dec and extended it out a year because I love it. I can choose from hundreds of different people from history or even from different time periods. It shows he... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
37 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I signed up over 3 months ago as I saw…
I signed up over 3 months ago as I saw an advert as people have mentioned it's not quite as it's advertised to however I still used it and got some value out of it. I set a reminder after three month period, and in March decided that it wasn't worth paying the subscription so I cancelled I got notified I'll have usage until the 25th of April. And on the 25th of April I got charged £49.99, despite cancelling through the app. Very poor, I emailed twice and noticed that they had responded to negative review on here after I had emailed so felt maybe they response faster on here. If this isnt resolved swiftly I will be contacting my bank and reporting and take it further.
25 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Daniel,
Thank you for your feedback.
We’ve reviewed your account and identified the subscription associated with your email. Based on our records, the subscription was not canceled prior to the renewal and it remains active.
We’ve also responded to you directly via email with more details and are happy to assist further if you need help completing the cancellation.
Best regards,
Paladin Team
I signed up for a 7 day trial and…
I signed up for a 7 day trial and cancelled on the morning of the 7th day. I was charged $69.99 for an entire year. I found there was no way to cancel in the settings of the app, just an option to not auto renew in 12 months. I emailed customer service and they said I couldn’t cancel because the trial ended. The app itself is not as advertised. It’s rather boring and difficult to navigate. It’s difficult to get the next segment of history.
18 februari 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Jeanie,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d really like to take a closer look at your case and help resolve this for you. Unfortunately, we’re unable to identify your account based on this review.
Please contact us again at hello@learnpaladin.com and include reference number TRIAL392843, so our support team can review your case and assist you as quickly as possible.
Best regards,
Paladin Team
Rimborso parziale non avvenuto
Ho accettato un rimborso parziale il 9 di aprile. Al 25 di aprile non è ancora arrivato alcun rimborso e il servizio clienti è sparito.
9 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Ciao Petra,
grazie per il tuo messaggio e ci dispiace per la frustrazione causata.
Possiamo confermare che il rimborso parziale è stato già emesso dal nostro lato. A questo punto, i tempi di ricezione dipendono dalla banca o dal provider di pagamento, e possono richiedere alcuni giorni lavorativi per essere visibili sul conto.
Non siamo scomparsi e restiamo a disposizione per qualsiasi chiarimento — se il rimborso non dovesse ancora comparire, ti invitiamo a contattarci così possiamo verificare insieme.
Cordiali saluti,
Paladin Team
STAY AWAY
STAY AWAY! They say it’s free and won’t be charged but they LIE! You contact customer service they just ignore your emails once you ask for a refund! The app itself isn’t great either, can’t play it continuously and poor quality.
17 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi there,
Thank you for your feedback, we’re sorry to hear about your experience.
We’d really like to look into this and help resolve the situation, as we do not ignore customer requests. Unfortunately, we’re unable to identify your account based on this review.
Please contact us at hello@learnpaladin.com and include reference number Customer3829342, so our support team can review your case and assist you as quickly as possible.
Best regards,
Paladin Team
Absolute scam
Absolute scam. Falsely took money, I contacted them, they sent a reply trying to justify but ignored half the payments I questioned, which were completely and obviously fake, they then stopped replying and ignore contact. DO NOT BELIEVE THE RESPONSE THEY ATTACH TO THIS MESSAGE. I have attached a previous response and pointed out their lies, which I can prove through emails, which are now with my bank, having reported them for fraud
My bank say it’s not their first complaint about them.
Fraudulent and then they ignore.
AVOID!!!!
Their fake response full of lies. (The only time they respond is when I make a public review):
We’d like to clarify that our team has been actively investigating your case and has responded with the information available in our system. We have not ignored your messages YES YOU HAVE. THE ONLY RESPONSE I NOW GET IS WHEN I WRITE A PUBLIC REVIEW SUCH AS THIS. OTHER THAN THAT, YOU HAVE FOBBED ME OFF WITH REPLIES THAT DON'T DEAL WITH THE ISSUE, and we have been working to identify all associated accounts and transactions to provide a complete explanation.
I DID NOT SUBSCRIBE! NOT THROUGH YOU, NOT THROUGH APPLE.
At this time, one of the charges mentioned does not appear in our records (4 CHARGES, NOT ONE, SO 6 PAYMENTS IN TOTAL WITH YOU PUTTING IN WRITING YOU HAVE NO RECORD OF 4 OF THEM BUT THAT YOU'RE NOT FRAUDUALANT) , which is why we have requested additional details to help locate it accurately (I SENT YOU BANK STATEMENTS!!!!) . Without matching transaction information, it is not possible to verify or resolve it fully (BECAUSE IT'S FRAUDULANT!) I DID NOT SUBSCRIBE THROUGH APPLE OR THROUGH YOU.
We have also provided a breakdown of the subscriptions we were able to identify (NO YOU HAVEN'T, I SPECIFICALLY ASKED FOR DETAILS, YOU REPLIED WITH NOTHING OTHER THAN ESSENTIALLY ASKING I TAKE YOU WORD FOR IT DESPITE YOU HAVING NO KNOWLEDGE OF 4 OTHER PAYMENTS TAKEN BY YOU and offered a resolution based on those findings YOU OFFERED A 40% REFUND FOR 2 OF THE CHARGES I DID NOT MAKE AND IGNORE THE REST.
17 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Dom,
We’re sorry to see that you’re still frustrated with this situation.
We want to clarify that our team has been actively investigating your case and has responded with all the information currently available in our system. We have not ignored your messages, and we continue to review the details you’ve shared, including the screenshots provided.
At this stage, some of the transactions you’ve mentioned do not match records in our system, which is why we’ve asked for specific transaction details (such as merchant name and payment source) to accurately locate and verify them. Without this alignment, we’re unable to confirm or resolve those charges.
We remain fully committed to helping resolve this and encourage you to continue working with us directly via email so we can complete the investigation properly.
Best regards,
Paladin Team
Fake Publicity
This is an app that promotes itself through high-quality mini documentary videos on history that are really appealing. The problem is that once you subscribe, you realize that they have ZERO of those fabulous mini documentaries that they use to promote the app. Instead, they offer you text and quizzes on history. Nothing but very basic content (designed and apt to primary school students) yet not a clue about the great videos they use to promote the app.
18 februari 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Fernando,
Thank you for your feedback, we’re sorry to hear that your experience didn’t match your expectations.
It sounds like there may have been a misunderstanding, as we do have a dedicated video section within the app where this type of content is available.
Since then, we’ve also made several improvements, including publishing seven new stories in an updated format. These include The Bikini Evolution, The Opium War, The Chernobyl Disaster, Zeus, The Johnstown Flood, Ronald Reagan, and The Halifax Explosion.
We’ve also reached out to you directly and resolved your case, including processing a refund for your recent charge.
Best regards,
Paladin Team
Poor business practice
Really disappointed after thinking I've made a purchase to try and help my mindless scrolling and choosing to learn instead. The initial period was, I believe, a 3 month trial for £20. I thought okay, why not - I believe they offered a money back garantuee if not satisfied (if Im remembering correctly). I used it for about a week and then tried a few more times but just lost interest unfortunately - I didn't not want to claim my money back as I didn't think the app was poor but just my attention span was not as good as it should be.
All of a sudden, after the 3 months, I'm charged £50 for something I didn't even know I was subscribed to. I feel scammed especially since I have had no response to my email after 2 business days. I have emailed again. Will update this review accordingly if they respond and rectify the situation.
Update: offered £25 back of the £50 but still pretty sour about losing £25 for ultimately no real purpose (they have kept my access to paladin for the rest of the year I believe but haven't even opened the app as I became quite bored of the similar structure for every seperate history)
15 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Dinesh,
Thank you for your feedback, and we’re sorry for the confusion caused.
The subscription began with an introductory offer and renewed at the standard price after the initial period, as outlined at signup.
We’ve responded to your email and are working with you to find a fair resolution. Please feel free to check your inbox, and we’ll be happy to assist further.
Best regards,
Paladin Team
I signed up for a 3 month subscription…
I signed up for a 3 month subscription in Dec and extended it out a year because I love it. I can choose from hundreds of different people from history or even from different time periods. It shows helpful imagery, plays appropriate sound effects/music, shows the words and reads through scripts (helping visual and audio learners) of each event. Each person is broken into 4-5 different lessons with quizzes at each checkpoint. You then earn an avatar of the person at the end. I love it a lot!
7 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Amanda,
This truly made our day, thank you so much for your amazing feedback!
We’re so happy to hear how much you’re enjoying the experience and exploring history through Paladin. It means a lot to us that you chose to continue with a yearly plan.
Thanks again for your support, we really appreciate it!
Best regards,
Paladin Team
The ads are real!
The ads are real. The app is amazing - and the team is responsive. I mentioned that I'd like to be able to listen in a car drive versus less interactive and they added the feature. Amazing!
7 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Dave,
This truly made our day, thank you so much for your kind words!
We’re especially happy to hear that you’re enjoying the app and that the new app experience is helpful for you. Feedback like yours is exactly what helps us improve and build features that make a real difference.
It means a lot to know that you noticed our efforts and that the app is living up to your expectations.
Thanks again for your support, we really appreciate it!
Best regards,
Paladin Team
App told me my subscription was…
Update: Problem was resolved.
App told me my subscription was cancelled but kept billing me month to month. Emailed hello at learnpaladin.com but I haven’t heard back in 2 business days. Seeking help here to see who was able to resolve this
2 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Jack,
Thank you for your feedback, and we’re sorry for the confusion caused.
After reviewing your case, we identified that there were two separate accounts associated with different email addresses, which led to the unexpected charge.
Our team has now resolved the issue by canceling the duplicate account and issuing a refund for the recent charge.
If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
Paladin Team
I tried to cancel before the free trial…
I tried to cancel before the free trial ended and it wouldn’t let me. I emailed asking for a refund the same day I was charged and didn’t get no response.
6 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Tony,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number TONY039216.
This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards,
Paladin Team
Total scam
Total scam. The product isn’t very good, but the biggest problem is the billing. They trick you when you sign up and make it impossible to cancel. They will say that “you signed up on the web version” (which they forced you to do) so you can’t manage the account under your subscriptions. Then they don’t allow you to sign back into your account to cancel the billing they tricked you into the first time. This is more than dishonest. If you sign up, be ready to cancel your credit card.
I also emailed them to resolve the issue- and was not surprised when my communication was complete ignored.
31 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi David,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number DAVID329841. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards,
Paladin Team
Subscription renewal without consent
They renewed my subscription for 50 euros more without my consent and refused to refund me even though I contacted immediately. The app is completely different from what was shown in the ads.
Update: After this review, they contacted me and I received a half refund..
1 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Lisa,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number LISA2910239. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards, Paladin Team
Awful
Awful. A.I. looking app. With fictional descriptions of people from history. 'Its 3am and the candle is making his eyes tired' it's inaccurate too. A very lazy way to learn wrong history.
5 april 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Lee,
Thank you for sharing your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
Our goal is to make history more engaging while still maintaining accuracy, and we’re continuously working on improving both the content and the overall experience. Feedback like yours is really valuable in helping us do that.
We’ve recently published 3 new stories in an improved format, and we’d love for you to give them a try and hopefully give us another chance. You can find The Opium War in the “Trending Right Now” section on the Home page, while The Chernobyl Disaster and Zeus are available in the Early Access section.
Best regards,
Paladin Team
Amazing app
The video section is amazing!!! Beautiful videos, fantastic explanations, and very clear. Thrilling episodes that broaden your historical knowledge.
The other stories on the app are the same.
I am glad I discovered this app.
Very much recommended for history lovers.
29 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Orna,
We are pleased you enjoyed the app! We always do our best to make your experience memorable and we’re happy to know we achieved that.
Best wishes, Paladin Team
I would like to thank the kind lady or…
I would like to thank the kind lady or gentleman that dealt with my request,
I was genuinely not expecting to have a positive outcome and your actions exceeded my expectations.
I shall forever greatly recommend the customer care team at Paladin.
Thank you again!
27 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Diana,
Your feedback truly made our day. We are very happy to hear that our customer support has been helpful to you and we sincerely appreciate your support.
Best wishes, Paladin Team
Avoid at all cost!
Avoid at all cost. The company will fraudulently over charge you and claim that you subscribe through Apple and can cancel through Apple. Not true. You have been warned.
27 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Jesper,
We’re sorry to hear about your experience.
We’d like to clarify that subscriptions started through our website won’t appear in Apple subscriptions, as they are not processed through Apple. This is indicated during the sign-up process.
Our team is always here to help and we’re happy to review any concerns and assist further if needed.
Best regards,
Paladin Team
It looks like this is an on going…
It looks like this is an on going issue. I only signed up for the free version but Paladin has been trying to charge my card $60. I have emailed them a few times with no response.
I can’t cancel my subscription because I don’t have one! Stop trying to take my money!
27 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Kim,
We’re sorry to hear about your experience.
We’ve located your account and have now canceled the subscription, so there will be no further payment attempts.
We’ve also reached out to you directly to make sure everything is fully resolved. If you need any further assistance, we’re here to help.
Best regards,
Paladin Team
I enjoyed the learning experience, but more stories about women please!
I enjoyed the learning experience, I wish there were more historical stories about women, and about people from other countries not just Americans. For instance there should have been one about Elizabeth 1st. They charged me for a month by accident but I e-mailed them, and they refunded me ASAP so the customer service is excellent.
16 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Anna,
Thank you so much for your kind words, we’re really glad you enjoyed the learning experience!
We really appreciate your feedback about including more stories about women and a wider range of historical figures from different countries. That’s a great suggestion and it’s definitely something we’ll consider as we continue improving the app.
We’re also happy we could quickly resolve the billing issue for you, it means a lot to hear your positive feedback about our support.
If you ever have more ideas or suggestions, feel free to reach out anytime, we’d love to hear them.
Best regards,
Paladin Team
This fraudulent website charged me without authorization
I had a free trial with them but I never authorized any charges. Yesterday a charge of $69 showed up on my account for what's so called their "annual fee".
They don't even have a call or live chat service. I sent an email and after almost a whole day they replied to me refusing a refund for the charge I never authorized. I replied and threatened that I would be charging back with my bank if they don't fix it. They obviously ignored me after that email and that's the time I know this company is nothing but a bunch of fraudsters.
I will still proceed with my bank dispute. I have only authorized a free trial and nothing else but they decided to steal from me.
24 maart 2026
Review zonder uitnodiging
Antwoord van Learnpaladin
Hi Andrew,
We’re sorry to hear about your experience.
We’ve reviewed your case and have since resolved it directly with you, including issuing a partial refund and ensuring there are no future renewals on your account.
The charge occurred after the trial period ended, as subscriptions renew automatically unless canceled beforehand. We understand how this can sometimes be confusing, and we’re here to help clarify any concerns.
Best regards,
Paladin Team
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