The room quite comfortable and clean. The check-in and check-out process ran very smoothly. The staff at the desk were super friendly. The location was perfect, just a short walk and you are right th... Toon meer
Bedrijf heeft geantwoord
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Nous avons passé de très bonnes vacances ! Le mobilhome est vraiment fonctionnel, bien agencé, propre, avec tout le nécessaire pour se sentir comme à la maison et il est bien placé dans le camping. Ca... Toon meer
Bedrijf heeft geantwoord
Un mobilhome infesté d’insectes, nous avons du quitter les lieux en plein milieu de la nuit avec trois enfants dont un bas âge. Nous avons fait un signalement à la répression des fraudes et attend la... Toon meer
Perfect location for our annual mother daughter ski trip. Condo was quiet, clean, plenty spacious for just the two of us. We enjoyed the outdoor hot tub. Free bus shuttle to Banff and Lake Louise redu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vakantiewoningverhuur
- Bed & Breakfast
- Hotel
- Accommodatie
- Vakantieoord
- Appartementverhuur voor korte termijn
Geschreven door het bedrijf
Leavetown makes finding the perfect getaway simple and stress-free. Whether you're seeking a cozy mountain retreat, a stylish city escape, or a beachfront hideaway, we offer top vacation rentals across Canada, the USA, the UK, and France. As a 100% employee-owned company, we are passionate about delivering outstanding service and ensuring every stay is seamless. Our 24/7 live guest support team is always available via phone, email, or chat, providing real-time assistance whenever you need it. We guarantee the best price on all our properties—if you find a better deal, we’ll match it. We also offer flexible cancellations and last-minute changes so you can book with confidence. For those looking to stay longer, our extended-stay discounts make remote work and travel more affordable, with properties designed for both relaxation and productivity. At Leavetown, we believe travel should be easy, flexible, and unforgettable. Whether you're planning a weekend retreat or a long-term stay, we make it simple to find the perfect home away from home. With a dedicated team and carefully selected properties, your next adventure is just a few clicks away. Experience more with Leavetown, where exceptional stays and outstanding service come standard.
Contactgegevens
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canada
- +18779021616
- hello@leavetown.com
- leavetown.com
4,5
Uitstekend
103 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The property was incorrectly marketed
The property was incorrectly marketed, it said it had a hot tub when it didn't. There was noone on the buildings reception that could help fix any issues. 3 out of 5 bedrooms had curtains that we couldn't close and when we asked them to fix it they said we had to be in as they didn't have a key. Fairly hard to be home on a ski holiday when you have lessons booked.
I have photos and the booking confirmation that confirms that it said it had a hot tub.
14 februari 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your feedback, Alex. We apologize for the inconvenience you experienced during your stay. However, we would like to clarify that the property you booked was not advertised with a hot tub. We also sincerely apologize for the issue with the curtains and any disruption it caused during your holiday. We are currently processing your refund to address this inconvenience. Thank you for your understanding, and we hope to host you again under better circumstances.
Customer service is great
Customer service is great. Very efficient staff who communicate well.
27 februari 2025
Antwoord van Leavetown
Thank you so much for your kind words, Rene! We're thrilled to hear that you had a positive experience with our customer service. Our team works hard to ensure everything runs smoothly, and your feedback means a lot to us. We look forward to welcoming you again soon!
Excellent service
Excellent service, very polite and aided in streamlining everything. Thank you, thank you thank you!
27 februari 2025
Antwoord van Leavetown
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to make your experience smooth and enjoyable. Your appreciation means a lot to us. We hope to welcome you again soon, thank you once again!
Excellent customer service!
I reached out to the Leavetown Vacations team with some questions about my upcoming holiday, and they were fantastic! They responded quickly, provided clear and helpful information, and made sure I have everything I need for a smooth stay. Their professionalism and attention to detail gives me confidence in my booking. Highly recommend their service!
23 februari 2025
Antwoord van Leavetown
Thank you so much for your fantastic review, Annemieke! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our team. Providing excellent customer service is our top priority, and we’re thrilled that we could assist you with your holiday plans. Your confidence in us means a lot, and we’re so grateful for your recommendation. We look forward to welcoming you again!
Fantastic Stay!
23 februari 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your fantastic review and 5-star rating! We're so happy to hear you had a great stay and hope to welcome you back again soon!
It was a pleasure dealing with…
It was a pleasure dealing with Leavetown for our vacation.
Thank you for the great customer service.
23 januari 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. It was a pleasure assisting you, and we hope to welcome you again for another fantastic vacation!
Antwoord van Leavetown
Thank you so much for your kind words! We're thrilled to hear you enjoyed the property, and we're glad that our efforts to be responsive and accommodating helped make your stay more enjoyable. It was a pleasure hosting you, and we hope to welcome you back in the future!
Beautiful accommodation in Panama City
We booked a beautiful accommodation in Panama City through Leavetown. The place was gorgeous and their team was very helpful and responsive.
15 februari 2025
Antwoord van Leavetown
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the accommodation in Panama City and that our team was able to assist you. It’s always our goal to provide excellent service and memorable experiences, and we’re so glad we could do that for you. We hope to welcome you back soon!
5/5 for communication!
My partner and I recently booked accommodation through Leavetown, and I have to say their customer support is outstanding, available 24/7. I initially reached out because I couldn’t find the email with the arrival information, but it turns out it was sent when I booked and got buried in my inbox—my mistake! Additionally, the team on-site had trouble locating my booking, but when I contacted Leavetown, they quickly found it. It’s rare to find travel companies that offer real, human support, and I truly appreciate that about Leavetown. We’re already looking forward to booking our next trip with them!
3 december 2024
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your thoughtful review, Zia! We're so pleased to hear that you had a positive experience with our customer support team. We know how important it is to have real, reliable assistance when traveling, and we’re always happy to help. We truly appreciate your kind words and look forward to helping you plan your next trip! Safe travels!
Great customer service
Rented a unit in Canmore. Had a few questions about the hot tub. Great responsiveness and quick resolution. True hospitality.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your review, David! We're glad to hear that our team was able to assist you quickly and that you had a great experience. Providing great hospitality is what we strive for, and we’d love to welcome you back in the future!
Leavetown is great to work with on…
Leavetown is great to work with on multiple occasions. They have great communication, friendly, helpful staff. We have been so pleased with our bookings, communications and overall experience working with Leavetown. Will definitely book and use them again in the future!
11 december 2024
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your wonderful review, Vernon! We're delighted to hear that you've had such positive experiences with Leavetown. Our team takes great pride in providing excellent communication and service, and it’s fantastic to know that we've met your expectations. We truly appreciate your continued trust and look forward to assisting you with future bookings!
Poor customer service: an employee was very unhelpful
I'm not surprised the reviews are so low here now I've had my own experience.
I was attempting to book through AirBNB and had a few questions about the opening times of some facilities of a specific resort I was hoping to stay at, as this was a factor in whether I booked or not.
I understand things can change and there may be site-specific work that arises, but they wouldn't even reach out to the resort to check what availability could be anticipated, which was information I relied upon to make a booking.
The customer service was non-existent, an employee was extremely rigid and unpleasant in her approach.
20 februari 2025
Antwoord van Leavetown
We are very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand how important up-to-date information is when making booking decisions. Unfortunately, due to the constantly changing nature of resort operations, we can only provide the most current information available at the time of inquiry. However, once a booking is confirmed, we provide guests with direct contact information for the resort's reception, where they can receive all the latest details and updates on facilities and availability. We genuinely value our guests and strive to offer the best service, and we’re truly sorry if this process fell short of your expectations. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Zero customer care. Waiting 9 days for a rental deposit…
Waiting 9 days for a rental deposit reimbursement.
They appear to have only instructed the reimbursement 3 days after I left the property.., a typical scam by such agencies as why do they need to hold on longer than my day of checkout?
The apartment in Chelsea London had not been professionally cleaned - there was food from previous tenant still in the refrigerator
Kitchen sink area had rotten food smell as drainage area needed to be cleaned. On further investigation it appears this has been alerted to them in other user reviews of the property.. so much for customer care (zero care)
I would be wary of using such an operator
11 november 2024
Review zonder uitnodiging
Antwoord van Leavetown
We are truly sorry to hear about your concerns, Vijay. Regarding the deposit reimbursement, we clarified with you that the refund process can take 7-10 days for the amount to reflect in your account, which is due to the bank's processing time and is beyond our control. We have emailed emailed proof of the refund with-in this time period. We initiated the reimbursement promptly after your checkout, and we apologize for any frustration this delay may have caused. We were also saddened to hear about the cleanliness issues you experienced. We were not made aware of the refrigerator issue during your stay, so we were unable to address it at the time. We always strive to provide our guests with the best experience, and we regret that we didn’t meet your expectations this time. You mentioned an interest in booking with us again later that month, so we are disappointed to receive such a low rating and are truly sorry for any inconvenience caused.
Do not rent or lease from Leavetown VacationsPlease do not ever rent or lease from…
Please do not ever rent or lease from Leavetown Vacations. They are a host on VRBO. I had multiple problems with a rental unit in Truckee CA. They tried to lay blame on Northstar resorts and Northstar resorts try to lay blame on Leavetown. It just got disgusting to deal with so I just left it alone until today. I saw a review from my previous stay and the host said they reimbursed me for the horrible stay. I received nothing. Just dishonest and slimy people. I want to make sure that I let unsuspecting travelers know not to deal with them because during the entire stay I couldn’t stop thinking about how this rental should not be listed and how bad this experience would be for other travelers especially with kids.
Very sad that businesses like this take advantage of people.
6 juli 2024
Review zonder uitnodiging
Antwoord van Leavetown
We are genuinely sorry to hear about your frustrations during your stay. However, we want to clarify that you were indeed refunded the resort fees for both nights of your stay as part of our efforts to resolve the issues you encountered. We understand your experience wasn’t ideal, and we sincerely apologize for any inconvenience caused. We always strive to provide the best possible experience for our guests, and we appreciate your feedback. If you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist.
Hôte malhonnête
Hôte malhonnête. Les photos qu’il présente sur airb&b de son soi disant appartement à valras plage résidence alizea sont fausses! L’appartement que nous avons loué ne ressemble en rien à ce qu’il nous a vendu car tout bonnement, les photos présentées sont un patchwork d’appartements différents. Dans les faits ce qu’il vous montre n’existe pas! Le pire de tout est qu’il refuse de l’admettre. Surtout évitez d’avoir affaire à eux!
8 mei 2024
Review zonder uitnodiging
Antwoord van Leavetown
Nous sommes désolés d'apprendre que vous avez été déçu par votre séjour. Veuillez noter que l'établissement comprend plusieurs logements et que les photos fournies représentent l'appartement que vous avez loué. Nous nous efforçons toujours d'être transparents et nous regrettons que vous ayez le sentiment que l'expérience n'a pas répondu à vos attentes. Nous nous excusons si cela a causé une confusion et nous apprécions vos commentaires. Si vous avez d'autres préoccupations, nous serons heureux d'en discuter avec vous.
Tried to book holiday accommodation…
Tried to book holiday accommodation with them In Portugal. Simple request like can you tell me the measurement of a bed and this has proven impossible. They do not know the measurements of the beds on the properties that they are marketing. All they will tell you is, it will be from 137 cm to 150 cm which is fine if you are vertically challenged but not good if you are a fully grown adult.
7 april 2024
Review zonder uitnodiging
Antwoord van Leavetown
We sincerely apologize for any frustration this caused, Gaynor. As we are not on-site at the properties, we do our best to provide accurate information. While we understand the importance of knowing exact bed measurements, the information we were able to provide (137 cm to 150 cm) reflects the typical range for that particular property. We understand that this may not have met your expectations, and we apologize for the inconvenience.
Très mécontente d'une réservation à…
Très mécontente d'une réservation à Mougins faite peu de temps avant la date d'arrivée (en raison d'obsèques dans cette région éloignée de la nôtre)
48h + tard pas d'avis de réservation confirmée, on s'en inquiète un message incompréhensible nous revient: "non, désolée". On s'affole, on joint Abritel notre intermédiaire qui nous aide à annuler la réservation.
Leavetown depuis ne veut pas reconnaitre son erreur... bien des désagréments dans des circonstances déjà difficiles et aucune compréhension quant à l'annulation faite tardivement d'après eux...bien sûr puisqu'on n'avait pas de réponse!!!!
Leavetown ...à fuir ++++++
1 december 2023
Review zonder uitnodiging
Antwoord van Leavetown
Nous sommes vraiment désolés d'apprendre votre expérience et les défis auxquels vous avez été confrontés pendant cette période difficile. Cependant, nous tenons à préciser que nous n'avons jamais reçu votre réservation. Nous comprenons que cette situation était stressante et nous nous excusons sincèrement pour toute confusion ou tout inconvénient causé. Nous nous efforçons de fournir un excellent service et regrettons profondément de ne pas avoir répondu à vos attentes à cette occasion.
Warning-avoid Leavetown at all costs
Just a warning to friends who travel. I recently booked what looked like a nice place through a company called LEAVETOWN. Stay away from these people. We arrived at the property in Madison WI to cheer our son on in an Ironman event there.
The elevator and phones were not working. Older people with various mobility issues dragging luggage up stairs.
The provided hairdryer caught fire and when we reported were told “this happens a lot.” They cut the circuit breaker “to keep us safe”.
The property looked nothing like the pictures (they told us pictures were just meant to be “representative” not the actual place.). Overall it was a sad little place with worn furniture and limited outlets. Sort of early 2000s left to go to seed. The “provided” breakfast was sad with cold eggs.
We asked for a refund of one night of the four so we could get out of there as soon as the race was over. They said no, not possible. Again. Avoid LEAVETOWN for any travel plans.
8 september 2023
Review zonder uitnodiging
Antwoord van Leavetown
We sincerely apologize for the issues you experienced during your stay, James. This is not the experience we aim to provide our guests, and we regret that we fell short of your expectations. We take all feedback seriously and have addressed the concerns you raised with the relevant parties. Regarding the property, we clearly state in the listing: "At check-in, you will receive a unit with the same specs as the images shown. However, the actual decor, view, and furniture layout may differ." This information is included to ensure guests are aware before booking. We understand your frustration, and again, we deeply apologize for any inconvenience caused.
Catastrophique
Catastrophique, ils ont annulé ma réservation 3 jours avant mon arrivée j'étais déjà dans la région , ils m'ont fait une proposition a 200km avec une chambre en moins il m'ont dit c'est ça ou le remboursement.... incroyable
2 augustus 2023
Review zonder uitnodiging
Antwoord van Leavetown
Bonjour Hichem,
Nous nous excusons sincèrement pour les désagréments causés par l'annulation de votre réservation à la dernière minute. Cette situation ne reflète pas nos normes habituelles, et nous comprenons votre frustration. Nous regrettons profondément toute perturbation que cela a pu causer à vos plans. En effet, vous étiez déjà dans la région et notre partenaire ne pouvait vous proposer qu'une alternative loin de votre lieu de villégiature, nous n'avons malheureusement pas pu rectifier la situation, si ce n'est vous rembourser intégralement pour que vous puissiez chercher un autre logement. Nous comprenons donc la raison de vos commentaires et vous assurons que nous cherchons toujours aider nos clients dans la mesure de nos possibilités et tâchons d'améliorer notre service en fonction d'expériences comme la vôtre.
Cordialement.
L'équipe Leavetown
Really helpful and respond to queries…
Really helpful and respond to queries very quickly !
8 april 2023
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your kind words, Kieran! We're glad to hear that you found our team helpful and responsive. We’d love to host you again in the future!
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