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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Been using these for around a year and have never had any issues apart from my last order ....turns out the issue was my fault but once I contacted them to explain they responded quickly and resolved... Toon meer

Beoordeeld met 5 van de 5 sterren

Been using Legion of Vapers when buying coils always quick to be delivered. I bought 2 new vapes and were faulty, few pictures later and all sorted within a day .

Beoordeeld met 5 van de 5 sterren

Excellent customer services from a first time buyer. Ordered on Wednesday and arrived on Friday. Items were well protected and items were in mint condition. Cannot recommend them highly enough. Thanks... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased the San aio dna 80c kit in raw aliminium nice lookin aio comfortable in the hand, looks good and the shift tank is a really good vape using the. 15 vaperz cloud stock coils, overall I am e... Toon meer

Bedrijfsgegevens

  1. Vaporizer winkel
  2. E-sigarettenwinkel

Geschreven door het bedrijf

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Buyer BEWARE! Awful after sales service

Purchased an Aspire Cyber X which became faulty and have emailed LOV'S 6 times starting in November attaching videos photos etc, It's now January and the only reply I've had is two emails stating they are short staffed and will be in touch soon! Maybe my standards are too high and waiting 2-3 months for a reply isn't soon enough!!!. Awful after sales service, BEWARE!

10 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cloud 9 cotton

Have always been a Bacon Prime user until I heard good things online about Cloud 9 cotton. Ordered through Legion of Vapers and wow…great cotton! Easy to wick and thin out, no break in period and absorbs very well. Great service and delivery time from L of V too. Highly recommended.

5 januari 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Quick dispatch but poor customer service.

I used them for over a year and their service was always good. But they sent me the wrong item in my last order, after two weeks of waiting for an answer, they finally got back to me saying that they will review the case. 4 weeks later, still no response. I had to order from someone else. Quick dispatch but poor customer service.

15 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Used this site for the first time a few weeks ago. Found an excellent range of products at very reasonable prices. I ordered something after the cut off for next day delivery so fully expected to wait for my order but to my surprise it was delivered the next day. Fantastic service, will definitely use again

5 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very fast great service !

Very fast, very efficient service I placed an order 3:30pm the very next day my order arrived

Great prices and very good selection of products and very good deals that I have been unable to find elsewhere

Keep up the great service guys you have a regular in me

1 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Still awaiting refund - Over a week now!

I had to send back vapes because of a completely incorrect order and despite telling me I'll receive a refund for the postage I had to pay to send it, they still haven't done it and its been over a week now.

They've gone radio silent. Don't answer to reviews, don't answer to messages on Facebook, don't answer to emails.

Awful treatment of a regular customer. Last time I order through Legion of Vapers!

14 december 2023
Review zonder uitnodiging
Logo Legion Of Vapers

Antwoord van Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

It is truly sad to hear a long time customer of ours has decided to leave due to an incorrect order.

Just to clarify a few bits for a fuller picture:

1. We are one of a few companies that provide a 48hr dead on arrival policy for disposables. On the last few orders we have replaced all faulty vapes without question.

Please remember we are the reseller and do not produce the disposable vapes ourselves.

2. Your one incorrect order of the many correct orders has been refunded on 06/12 which was placed on 04/12, this includes the postage as per policy.

3. You have made a choice to return the incorrect order via a special delivery and we have clearly stated, which is also online by the way, it needs to be returned 2nd class.

4. Your emails have been answered to. There has been times that this hasn't been fast enough and we take ownership of this. Let's not forget that half of our support team was hit with Covid and are fortunate to be alive which has been communicated online on the banner of our website.

5. Facebook messages- having replied to several of your messages there comes a time that repeating the same thing that is not being heard we cannot control. Unfortunately, there has been a breakdown in communication via FB due to the abusive language being used.

Unfortunately, we are unable to manage your expectations on this occasion and sincerely wish you the every best in your vaping journey.

Thank you for your support and we are grateful for the fact of being reminded that we are human and can make mistakes, in this case just the one for clarity.

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