Lensesdirect Reviews 

I recently contacted Lenses Direct regarding a complex prescription with high prism requirements that exceeded their standard online ordering options. Ahmed was incredibly helpful, confirming they could accommodate my needs and guiding me through the process. The communication was prompt, clear, and reassuring. Excellent customer service for anyone with unique optical requirements!

Easy order process and fast delivery.

Had an issue with ordering my glasses, reached out and received a prompt response and was very helpful to get me to order. Have since ordered them. Being over ten days, no communication, no tracking etc. Only helpful until they already have your money.

Great pricing but average comms

I received my lenses quickly and they were a good price. Would definitely recommend

Fantastic service, Fantastic prices , really fast delivery . My contact lenses are brilliant , will only buy from lenses direct from now. Hopefully the website is updated to let you chose differs colours in the pack of three without having to email.

Fast post. It’d be good if trail quantities (eg 5-10/box) are available with contact lenses.

I’ve ordered three times from Lenses direct now and every time the order has arrived sooner than expected. Product is well packaged. No complaints at all. Will use them again.

Good price and really speedy delivery. Ordering was easy.

I have now purchased three times from Lenses Direct. No problems at all with the products, shipping and claims from health insurance. It is now my go to online website for contact lenses. Would recommend to anyone

Ordering was seemless and my contact lenses arrived very quickly, exactly as ordered. I look forward to my regular delivery in the future

I have now purchased twice off lensesdirect and they never disappoint. Always arrives quickly and in excellent condition. They offer such great discounts too. Wouldn’t buy my contacts anywhere else. Thank you!

Great customer service, fast replies reliable and friendly team.

Ordered contact lenses on 26th March, still haven't arrived. They claim 5 - 10 days delivery timeframe with an ETA if this changes. On March 31st they messaged it would be another 5-10 days yet still got nothing and zero responses when I attempt to contact them. Best avoided if you want anything resembling customer service.

They sent the wrong prescription of my contact lenses. They asked me to send the lenses back and will send me the replacement. 1 Week later still not recived anything and customer service just playing dump game kept sending old tracking number.
I must do legal actions to get my money back.
Beware of this scam

I ordered prescription glasses on 24 January and am still waiting almost two months later. Customer service was terrible — mostly automated AI-style responses with no real support, while my requests for urgency, a refund, and notice that I was moving out of the city were ignored or responded with “thank you for your patience and understanding” everytime.
I’ve had daily headaches without my glasses and the Shop app still shows the order as shipping, yet they claim it was delivered .
Poor service and zero compassion and glasses I paid for.
Rather support local and family owned.

Ordered glasses they didn’t have and I’m still trying to get a refund three weeks later.

Really great items and service thankyou AAA +

I wouldn’t recommend. I’ve bought contact lenses online for many years but never have I received an opened box with a contact lens missing. Shouldn’t have ordered with them.
They also sent it in a padded bag which meant the box looked tattered when it arrived. With other companies the contact lenses are sent in boxes to avoid damage to the box. Quite disappointed with trying this company out.

Lenses arrived in reasonable time with nice long best before dates. Claim was accepted by health fund.