Ordered outfit it arrived and quality poor and sizing small, emailed for return address told to send £3.89 and they would send diffent size told them wanted refund they offered me less then I paid .... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had by mistake ordered the wrong colour throw for my settee. I contacted Letemail to ask for a return address, to send the throw back. To my amazement they said the would send another throw in the... Toon meer
What they post is totally against UK Trading standards. I ordered a standard 2 seater sofa cover. Its not thick as advertised, not non slip as advertised and certainly not the size as advertise... Toon meer
Bedrijf heeft geantwoord
Product arrived quickly and quality was better than expected for the price, Size was great and covered the sofa well and gave a nice comfortable feel to it as well as keeping the sofa free from Dog ha... Toon meer
2,8
Gemiddeld
58 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Ordered outfit it arrived and quality…
Ordered outfit it arrived and quality poor and sizing small, emailed for return address told to send £3.89 and they would send diffent size told them wanted refund they offered me less then I paid . I’m sick of sending emails now and will never buy from this company again (wish I had looked at reviews)
DO NOT ORDER FROM THIS COMPANY
9 april 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer,
We are truly sorry for the poor product quality, sizing issues, and the unpleasant experience you’ve had with returns and refunds.
Please send your order details to our customer service email address: service@letemall.com . Our team will help you resolve this as quickly as possible within 24 hours.
Fantastic quality for a great price
28 maart 2026
Review zonder uitnodiging
Very poor on giving a refund
Very poor on giving a refund, they tried everything in the book but to give a refund. wanted me to cancel my claim with paypal before they sent money.
Would recommend no one use them, they are a bad firm
27 maart 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@letemall.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Excellent produce really unbelievable…
Excellent produce really unbelievable results I’m so happy 😁
6 maart 2026
Review zonder uitnodiging
I had by mistake ordered the wrong…
I had by mistake ordered the wrong colour throw for my settee. I contacted Letemail to ask for a return address, to send the throw back. To my amazement they said the would send another throw in the right colour free of charge. What a refreshing change to deal with a company who puts the consumer first
24 maart 2026
Review zonder uitnodiging
Feel happy with it already
I've only been using this product for about a week or so, & I feel that it's just starting to make a little difference already. Will take a while, but I feel it may work on my hair. It's fine, but not falling out in a large amount, but want it thicker. Happy so far ....
1 maart 2026
Review zonder uitnodiging
Excellent product quick delivery
Excellent product quick delivery
Well I priced
10 februari 2026
Review zonder uitnodiging
Great service
Great service. The first one came all damaged but you were quick to respond and replace it swiftly with a replacement and delivered so quick too.
The best service ive ever had in all my life. Will defo shop again.
Thank you to you all. 150%
18 maart 2026
Review zonder uitnodiging
Was helpful and very quick response
Was helpful and very quick response
18 maart 2026
Review zonder uitnodiging
I have sent 4 emails but they haven’t…
I have sent 4 emails but they haven’t replied to any, 5 days and still waiting for them to respond or even post the product I ordered!
13 maart 2026
Review zonder uitnodiging
Took me a minute to navigate my purchase
It took me a moment to complete my purchase, but the price for this fitness resistance band is fantastic!
25 februari 2026
Took an age for the goods to arrive-…
Took an age for the goods to arrive- the waitress worth it - thank you
1 maart 2026
Review zonder uitnodiging
I've had 3 now from Temu
I've had 3 now from Temu. All 3 have been a total waste of money. They only last 1-2 weeks. I've got one from Argus and perfect. Buy cheap, and get rubbish
1 januari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@letemall.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
Item not as advertised poor quality
Item not as advertised poor quality
This company is dishonest.
BUYERS BEWARE!!!!
8 januari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@letemall.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
2weeks gone by no sign of any goods and…
2weeks gone by no sign of any goods and no response from customer service very disappointed
14 februari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@letemall.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Placed order over a week ago
Placed order over a week ago, still no update from day I placed the order. Emailed customer services for an update and still awaiting a reply. SHOCKING CUSTOMER SERVICE AND CUSTOMER EXPERIENCE
I will never order from here again if they are giving it away for free
14 februari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@letemall.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Ordered a non slip 3 seater settee…
Ordered a non slip 3 seater settee cover received a flimsy fluffy fleece that I could have bought for a fiver in local shops and not £40+ to these rip off merchants
13 februari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@letemall.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Terrible company
Terrible company
Got a product that is faulty.
Tried to send back for a refund after going back and forth with customer service was offered a partial refund with no return which I agreed.
Still not received refund 2 weeks later and now have ai as customer service.
Terrible terrible service.
2 februari 2026
Review zonder uitnodiging
Antwoord van Letemall
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@letemall.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
I didn't receive the product I…
I didn't receive the product I purchased, instead I got a different wireless headset. I had ordered the Bluetooth translating earbuds but got the regular earbuds
24 december 2025
Review zonder uitnodiging
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