LetsHost Reviews 

Excellent support and a very reassuring start with LetsHost

Review

I recently moved to a LetsHost reseller hosting plan and my experience so far has been excellent.

Before ordering, Eamon called me personally and took the time to clarify the package specifications, answer my questions and reassure me that the advertised features would be honoured. That gave me the confidence to proceed with the migration of several websites and email accounts.

After the account was activated, I contacted support because two-factor authentication was not yet being enforced for my reseller login. Aaron responded quickly and enabled it on the server without any unnecessary back-and-forth. Everything worked correctly immediately afterwards.

The support has been friendly, professional and practical throughout. I especially appreciate that I have been dealing with real people who understand the technical side and take ownership of the issue.

It is still early in my migration, but my first impression of LetsHost is extremely positive. Based on the service I have received so far, I am very happy that I chose them.

Five stars from me.

Being able to pick up the phone and get support from a real person, who is local and actually cares - you can't put a price on that.

Both Ms Lorna and Mr DonPedro were ever so accommodating, approachable, and kind with my numerous issues that arose due to my technical skills (or lack thereof). It is clear that both are highly trained and incredibly knowledgeable in this area which provided a sense of comfort in me, the customer.

Efficient and supportive Customer service like this is why I stick with LetsHost and why I trust them with my business.

Aaron and the LetsHost team were genuinely excellent.

I recently needed to transfer domains that I had registered and managed for a client over many years into the client’s own account.

From the moment I contacted them, Aaron understood both the technical requirement and the professional importance of making sure the handover was completed securely and correctly. They were right there when I needed them, protecting my position as the outgoing service provider while ensuring that the client received full control of their domains.

The communication was clear, the process was handled efficiently, and I received confirmation as soon as everything had been transferred.

I felt properly supported throughout. That level of care and professional awareness is rare, and I am extremely grateful for it.

Highly recommended.

Excellent support from LetsHost. I recently needed help restoring a website after an unexpected issue, and their team was very helpful throughout the process.

I have contacted LetsHost by both phone and email and have always found their support staff professional, knowledgeable and quick to respond. They explain everything clearly and work efficiently to resolve any problems.

It is reassuring to know that reliable support is available when needed. I would happily recommend LetsHost.

LetsHost were very helpful recently with a query I had and helped me make the transfer smoothly.

I've been using LetsHost for hosting and domain registrations for the best part of 20 years now and will continue to use them. Great service and support being the key for me here. I've inherited hosting packages from new clients with other providers and none of them have ever really come close to the service and support LetsHost provide. Highly recommended

Support was awesome - thanks Aaron!

I have been a LetsHost customer for 16 years.

I moved from the UK back to Ireland. When I tried to update my admin details for a domain I registered with them they said that I would have to pay a fee of €62.99 simply to update my details. This is not a change of domain ownership, just a contact details change.

I have reported this to the main registrar in Ireland for .ie domains. Now I will escalate this to ICANN.

I would definitely never recommend LetsHost for any domain or hosting services to anyone in Ireland.

I used to really like this company. But since around 2016 they have added a lot more charges.

Very disappointing experience with LetsHost.

I contacted support to make DNS changes for my domain and discovered that DNS management was not available in my account. After several emails and follow-ups, the issue was eventually resolved, but shortly afterwards the domain was suspended due to a WHOIS validation problem.

The biggest issue has been the extremely slow response times and lack of proactive communication. My business website and email services have been offline for several days because the domain is returning NXDOMAIN globally. Every reply from support takes a day or more, and simple questions remain unanswered despite repeated requests.

Support informed me that the validation email was sent to an email address that I do not have access to, yet no clear solution has been provided to update the contact details and restore the domain. The downtime has had a direct impact on business operations, and the urgency of the situation does not appear to be reflected in the response times.

I expected much faster assistance for a domain suspension affecting critical services. Unfortunately, this experience has left me with very little confidence in LetsHost's support and domain management processes.
Ticket #4110806

I had just been using them for a few months now, I had an issue on my end not theirs, I opened a ticket for help.... BOOM within a day without priority support I had my issue resolved and answered by them. I think people just need to ask the right questions in the right way to get answered correctly.

Is Mise Happy Customer

My company have been using lethost for 10+ years and always find them fantastic to deal with highly recommended

I highly recommend letshost.ie Very helpful, informative and pleasant experience when speaking with Lorna on the phone and went above and beyond.

I had an issue where I swapped website provider. I (thought I) was following the steps correctly for changing my website over however, I made an error and didn't realise it. After a week of my website not working, I sent a ticket to the LetsHost Support team asking for help.

A little under 19 hours later, I got an email back saying the error was fixed and then just under 25 hours after my ticket submission (allowing for the site provider to register this info), my website was up and fully functioning.

Honestly amazed at how fast the issue was resolved and thankful for the assistance.

It's unacceptable that you open a high-priority ticket and after four days have received no response from support. I'm still waiting and can't work because no one from support is handling the ticket.

12 May: In reply to letshost, Ticket #5293505, but I had to transfer the domain to another provider to start working on it, it was quicker and the ticket with you is still there with no answer.

Arguably the worst ‘Tech’ company in Ireland. Stay away from these morons and go elsewhere as there are plenty more professional companies out there as this crowd Letshost are a shambles and a disgrace to the industry here.

Shit company. They dont have way in their page to delete your account and your data. It is against the EU law GDPR. I moved all my domains out and they still trying to charge my credit card for renew. I contacted their support It was confirmed my account had nothing but their system still trying to get money. Terrible. I will report this compnay if they dont stop.

We have been letshost customers for years. Our email needed to be switched from the current host last week and this was done by our IT guy. However the DNS settings at let’s host haven’t been changed and we have had no email and no website since Friday. We have tried to contact letshost and there’s no response and no support over the weekend which is absolutely ridiculous for a company in this industry. The whole issue stems from letshost requesting email verification for us to access our account and then sending a code to the email being switched over. There’s no option to add a back up verification method and no option to bypass it. I can see other people have raised this and it’s still active on their login. This is a catastrophic downtime for our business. We are now going to have to cancel everything and find a hosting company with support in line with reasonable expectations.

I have been a customer of lets host for ions. In the past i would never consider moving . Sebastian Bogdan Eamon and AAron , always solved my issue. However. I am now incandescent with anger , at how they are not answering tickets . A little over 2 weeks ago my website went down and another one I have , disappeared. I had no email access on my main one, with multi factor authentication these days this is not funny. Its also my known email and all i use. I did not receive an answer for 5 days .Then an apology and they sorted it. Now ,it went again 3 days ago.. as I write , its back up but for how long ! who knows.... as I ve no ticket response or explanation . I've wrtiten quite a few tickets, as Im so annoyed. I have been ticketing and emailing with zero response. I had a few moments in the last few days when a few mails got through and the site was up for a bit, but then yesterday I had 2 incidences that threw me well over the edge. I could not activate my medical records when I was in for an mri , because of multi factor authentication , using my main email.... and I had an issue with my electric car and could not access my app for the same reason. This is wholly unacceptable. I have a business plan with a number of domains and 3 websites. It says on line 247 service .... no way it offers this , no one answers...it says premium service ,for my package which I take to mean answer queries and send out notice of tickets ... neither I have had.... I also have 2 ssl certs on there which are very expensive, one of which was not authorised they just did it and took payment....I do not know what is going on with this company but in all my years this is disgraceful and inexcuseable. The idea of having to spend time moving is really making me more upset. I dont have the time to learn and migrate .Im due to renew my main site within the next month. Ive already cancelled one domain renewal which they took payment for, 2 days before its due and Im looking for a refund on that, as I cancelled auto renewal with paypal on the same day......Completely unreliable now and Im not sure anyone is working there anymore to be honest, as a company that has been so efficient and helpful cannot suddenly become this appallingly bad.

I am very disappointed with the level of customer support.
Timeline:
29 January – first support ticket opened
30 January – follow-up added to the same ticket
31 January – second ticket opened as an escalation
1 February – still no response
The issue relates to a basic hosting configuration task that requires support intervention.
Despite multiple tickets and clear communication, I have received no reply at all.