Levelise Reviews 

I have been with Social Energy since 2019 and have always had excellent service from them. After their Supply company went bust I have always continued to get my battery credits until this month. I have mailed them but do not get any reply. I am hoping this is just a glitch and nothing more serious.

This was posted as unusually I didn't get a reply to my email messages within a few days . Since posting business as usual has been established.

Yet again negative response from social energy, i have sent e mails requesting why i am no being paid for grid services, so far i have had 1 response telling me to check their help web site see if i can find anything there. So far i have not been paid since June but social energy do not seem interested probably as long as they are being paid

Recently had some issues with meter connection between Solax battery system and Meter 1( poor installation done by Project Better Energy ). Reported to the support all resolved with help from SocialEnergy ( Kieran ).
Kieran provided me with great step by step instruction and video to resolve the issue.
Many thanks for this great customer experience.

I have sent a few emails to Social Energy in the past couple of months asking for information such as data usage and solar production stats - and they have always been very prompt and efficient, very happy with them. Special thanks to Kieran Considine and Sarah

Have had issues for several months,customer support is poor. Currently the system is not viewable on the app, I just get emails saying to pair the tplink as the device has no Internet. Despite sending pictures and connectivity proof of the TP. The hub has failed and required replacement once, highly likely its happened again. Since stopping Energy supply the service and support has gone downhill.

When I contacted Social Energy I did not hold much hope of a reply. However within a day I received a response. I could not access the new app but Stevie-Marie with the help of the Tech Dept sorted the problem within a couple of weeks. The problem was dealt with efficiently and in a friendly manner. Thank you. Unfortunately my other problem which is the lack of an MCS certificate cannot be dealt with by Social Energy. I would have thought that they should have checked whether this was in place before accepting us as customers. Now both the installers and SE are no longer trading so we are stuck without a certificate.

Technical department James was very helpful and explained clearly how battery grid service and SEG tariffs work.

What ever you do, don't buy a solar system through this company thay are really bad, we have had such a bad experience with them.
After agreeing and paying a $8,500. 8 months ago and and taking delivery of the hardware two months ago after a lot of phone calls to have it sit it here for 2 months waiting for installation to find out thay are no longer going to install it. Thay have given our money back with no compensation for the last 8 months our 8,500 dollars have been sitting with them.
not to mention the stress thay have caused us!

Excellent service. Every question answered quickly and ckearky. Very fast response time from James too.

Was having trouble with my solar after 2 prolonged power cuts & Kieran from Social Energy took ownership of my problem & helped me get it sorted. He was polite, friendly & professional. A credit to the company. Thank you Kieran.

I was sold this on the feed in tariff of 11cents. 4 months later they decrease it to 6cents, a pathetic amount, while also increasing the grid price at the same time. So i sell it to you at a lower price than before, and you sell it back to me at a higher price than before? Don't tell me it's about wholesale costs or any of that crap when the proof is in those numbers - What a scam.

My battery recharges from the GRID during the night, which defeats the purpose. I only want my battery to recharge from the solar. If my battery is empty, just use the grid. My battery will refill when the sun comes up. Don't try to say it's load balancing, I've watched this occur multiple nights in a row, for way longer than should be needed. Load balance from the panels then!

I've tried to explain this to support and all they say is "your system is working fine" and send a screen shot of the current usage, as if that means anything. The system is "working" but the setup is completely in favour of social energy. It's obvious that they want my battery to be full so that they can use it for their virtual power plant at any time they want, and only pay me a capped amount for the pleasure. They will only pay me for the first 300kw in a 3 month period for the VPP, after that they can take what they want and not pay me anything. I've asked them for the algorithms for why and how the system decides when to charge from the grid, and have been ignored.

At 9pm tonight my battery is at 85%. I'm monitoring the app.... The battery is being recharged from the grid, and the grid is running my house using 900w. Why isn't my battery currently powering my house? THAT'S THE ENTIRE POINT.

At no point in the sale did the rep even mention the virtual power plant. They are happy to tell me all about the higher feed in for the first 300kw then the competitive feed in after that, but they literally didn't mention it was for a virtual power plant. I assume it was in the fine print somewhere after i signed up, so i let them have that one (scumbags). But i didn't realize just how much they would be using. And to reiterate, that capped 300kw is their way of being able to use as much as they want from your battery at any time, and make bank off of YOUR power generation.

This company is a scam. If it's not a scam, then it's the most incompetent failure of an energy company I've ever seen. I want my money back. I genuinely want them to come and remove the batteries and give me my 11 grand back. They originally said that the system would pay for itself after 6 years, giving me at least 4 years of pure profit. At this rate though it will not pay for itself before the batteries no longer work, or it's out of warranty and breaks down.

Now comes the template style response about them being sorry that i am not happy with how my battery is working (notice how they imply that it is you, the customer, who is too stupid to understand that this is how it is meant to work?). They will request more info to be able to look into the matter, then nothing will happen. They will hide behind the fine print, knowing full well that consumers have no options. You want the battery? You belong to us now.

You should be ashamed of yourselves. This is not the energy revolution. This is greed, manipulation and deceit through and through.

Thank you Sherine for your help. It's a nice surprise to be offered help with a problem and see it though. Great work. Thanks, Ken

Very helpful. Stayed in constant daily contact by phone or email until we got everything reconnected to the internet

Thank you James Black for technical support in getting our Wi-Fi up and running again and telling us what to do.We didn’t have a clue.Now can see on the App everything is working.
Thank you

Avoid social energy at all costs. It's been 9 months since I started the process to get solar and battery installed. They finally installed the panels. Which didn't match the images they sent. I was sold I was getting 400w panels. They installed 330w then said I should have never been told I was getting 400w panels. No apology or any kind of compensation. I got the interest free loan, which since expired since I first went through a very painful process to get. Now I had to re sign up and it's $3000 more than the original loan... Not to mention the phone calls.... I'm work so can't answer but they just keep calling once every 30 minutes, like they have nothing better to do. They said the best place to put the battery was under my carport but didn't explain they then had to put bollards in front of them. inspector had a look and currently the panels aren't even working like they should. So still waiting for another visit from the inspector. Been a long painful process and if I could just say take the crap off my roof and never call me again I would. Avoid social energy at all costs. Such a dodgy crappy company.

Great service today from Sarah, very helpful and put our minds at rest keep up the good work, and thank you

I send alot of energy to the grid. I actually paid more in a month with a battery then without a battery with a different power company last year during winter. I rang to inform them of the problem and the operator didn't understand how the system works. He then tried telling me the battery was running fine. not realizing I was rang by someone else who said it wasn't. I believe they where trying to cover up what they where doing which was selling all my power at peak times and my battery would be drained before the night started. they also keep you on a flat rate which is disgusting.

when you don't concentrate on keeping the customer happy they leave. and a 50 percent rise in daily charge and 4.75 less in solar intake is not okay.

When power prices are going up and your making more money off me I should be getting paid more.

The tech person that rang me was very helpful and polite he explained everything that I had inquired about as I was not sure if our solar was performing as I hoped it would now I am feeling a bit more comfortable about buying your solar kit
Thank you

I have always been able to sort issues out over the phone with a customer Service person.

We've had a solar energy storage battery for the last 2-3 years and it needs to be connected to the wi-fi, so recently when we changed broadband providers it went offline and it wasn't obvious how to get it back on again; anyway one quick email to Social Energy for help and within 20 minutes the very helpful Stevie-M came back with quick and easy instructions. It's now all up and running perfectly. Well done!..............Love the new app, it's very informative, so much more interesting than the old one.