LexingtonLuggage.com Reviews 

I recently purchased a suitcase from Lexington Luggage. I made a mistake in my details when purchasing and emailed them. Despite it being a weekend, within the hour they replied and solved my problem. I was really blown away by how helpful and courteous they are. Added to this that they had the best price around, I strongly recommend their store and it will be my first choice to shop with going forward.

The customer service here is great! I had a small hiccup with shipping and the customer service team was super quick to address and respond. I received my bag yesterday and it’s beautiful and seems durable. I can’t wait to try it out. I wouldn’t hesitate to order from here again. Thanks!

I had some issues with delivery of an item I bought but Lyle made it right! Thank you Lyle. I look forward to doing business with Lexington Luggage again.

Lexington Luggage notified me that I might not get my wife's new luggage order for Christmas, but Lyle said he would do what he could. Lyle worked a miracle for me. Thanks so much for your help. This is my 3rd separate purchase with Lexington Luggage over the years. John

Leaving on vacation in a week, last minute order placed
for a larger suitcase to match a set I already have.
called and asked if I placed order today would I get it within a week? said I would.
luggage came thru as promised in a shorter time than I
expected!! VERY PLEASED!! great customer service!!
would definitely recommend this company!!

Great price on Travelpro carry-on spinner. Easy order process and fast shipping via Fedex. Highly recommended.

I recently bought luggage online here. I had bought what I thought was a matched set, but it wasn’t. They called me to verify if I wanted the matching set or the 2 that were just a little different. What amazing customer service. 5 stars all the way.

I am so impressed with the customer service at Lexington Luggage. This, in itself, will keep me coming back! We bought a large rolling duffel, on the recommendation of a friend, and the handle snapped on our second use. 4 days before Christmas!!
We call LL and they found a replacement and sent it overnight to us, no charge! It’s nice to work with a company that stands by its product. We are so grateful.

I found the item I wanted and at a better price than other places. The process was easy and efficient. I have already received my confirmation and delivery info.
I will be coming back for more items and recommend Lexington Luggage!

Lyle.
I just wanted to reach out and
thank you for your speedy and super professional resolution regarding a garment bag that I wanted to purchase from Lexington. Not only were you very knowledgeable but you really took the time to
walk me through the options available. I appreciate that. Plus, the bag was delivered the very next day.
I will definitely be a return customer. Many thanks.
Paul.

Been waiting MONTHS for my promised refund. Returned a Kipling rolling duffel via UPS Feb. 18 2020. Order #2338. Paid with Mastercard. I called company on March 27 and was told to give it 7-10 days to be credited.Still waiting.

Fabulous luggage to travel with. Lasts so much longer then other brands.

Excellent customer service. Ran out of the color I ordered but they offered me reasonable replacement options quickly. Thank you.

Very fast shipping, Excellent service. Unfortunately, I found the bag was a bit larger than I anticipated. Lyle S. gave me a return authorization to send the bag back. Since their store was closed due to the Coronavirus situation in New York City, they weren’t able to receive packages. I was asked to hold on to it until they could receive packages again, while being assured that the return deadline would be extended for as long as needed. Within a week, Lexington Luggage had set up a location away from the city to take returns and Lyle contacted me to advise me that I could return my item. I returned the package and was refunded within 24 hours of them receiving the package. A+ service. I would definitely recommend Lexington Luggage and look forward to doing business with them again!

Very good customer service. I had an issue with shipping, and they took care of it right away. I would recommend this business to anyone. Thanks!!

Ordered a backpack. Excellent service. Received in a short amount of time.

Great order process & shipment. Beautiful product as well.

Great luggage at a very competitive price!

Fast shipping to Michigan. Saw the luggage at the mall and ordered it from them for much less. Very pleased.