Subhojit Bhowmick Contacted LexRec for a call that was not handled according to the script we asked them to use. Spoke with Subhojit. He addressed the agents mistake and answered all my questions i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was updated regarding a couple of things I did not realize was available for us to see in LEX website, which is so helpful, and we were also having a titch of trouble with phone calls going in the w... Toon meer
Bedrijf heeft geantwoord
Crystal Brown was amazing. She made it so easy and clearly knows her stuff. She anticipated things I didn't even think of and made sure to make my script appropriate for my criminal clientele. Five st... Toon meer
Bedrijf heeft geantwoord
With a quick call, our script was adjusted, after receiving some feedback from providers. Lex has been amazing for us and our clients. Gives our clients Person to Person calls 24-7.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over LEX Reception
Geschreven door het bedrijf
LEX Reception keeps law human. We provide reception services for law firms, answering every call with care, warmth, and the kind of understanding that only real people can offer. Why? Because behind every law firm call is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most.
We believe that good people are at the heart of good business. Our receptionists are legal-literate, available 24/7, and can support clients in English and Spanish. And they’re always human.
The world moves quickly, so we build tools that help lawyers support as many clients as possible. Appointment scheduling, call transcription, live chat, and seamless integrations enable them to do more every day.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month. And we're committed to lifelong learning, constantly developing our team so that every interaction reflects the very best of what human service can be.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Geschreven door het bedrijf
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contactgegevens
Verenigde Staten
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4,9
Uitstekend
1K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Patrick was awsome
Patrick made the onboarding and integration with Clio absolutely seamless!
9 april 2026
Review zonder uitnodiging
Antwoord van LEX Reception
Thank you for your review! So glad Patrick was able to help!
Support Team
Always a pleasure to work with the team. They provide fast customer support and I appreciate that.
7 april 2026
Antwoord van LEX Reception
Great to hear! Thank you!
Antwoord van LEX Reception
Thank you so much for taking the time to leave a review!
Crystal Brown was amazing
Crystal Brown was amazing. She made it so easy and clearly knows her stuff. She anticipated things I didn't even think of and made sure to make my script appropriate for my criminal clientele. Five stars.
2 april 2026
Antwoord van LEX Reception
Thank you so much for your kind words! We’re thrilled to hear that Crystal provided such a smooth and insightful experience. Her ability to anticipate needs and tailor scripts appropriately is something we truly value, and we’re glad it made a difference for you. We’ll be sure to pass along your feedback, she’ll really appreciate it. Thanks again for the five stars!
24-7 Person to Person Calls
With a quick call, our script was adjusted, after receiving some feedback from providers. Lex has been amazing for us and our clients. Gives our clients Person to Person calls 24-7.
2 april 2026
Antwoord van LEX Reception
Thank you for your wonderful feedback! We’re so glad to hear that a quick call helped fine-tune your script and that the adjustments made a positive impact. It’s great to know Lex has been delivering real value for both you and your clients, especially with reliable 24/7 person-to-person support. We truly appreciate you taking the time to share your experience!
Very Helpful…
Amazing detailed oriented service was able to tailor the screening to exactly my needs
1 april 2026
Review zonder uitnodiging
Antwoord van LEX Reception
We’re so glad to hear that our team was able to provide detailed, tailored service that met your exact screening needs. Delivering a customized experience is something we strive for, and it’s great to know we hit the mark. We truly appreciate your support!
Subhojit Bhowmick
Subhojit Bhowmick
Contacted LexRec for a call that was not handled according to the script we asked them to use. Spoke with Subhojit. He addressed the agents mistake and answered all my questions in a smooth, calm manner. Very respectful and informative.
1 april 2026
Antwoord van LEX Reception
Thank you for bringing this to our attention and for your thoughtful feedback. We’re glad Subhojit was able to address the issue promptly and provide clear, respectful, and informative support. Ensuring calls are handled according to your script is very important to us, and we appreciate the opportunity to make things right. We’ll be sure to share your kind words with him, he’ll really appreciate it!
I was updated regarding a couple of…
I was updated regarding a couple of things I did not realize was available for us to see in LEX website, which is so helpful, and we were also having a titch of trouble with phone calls going in the wrong directions, which the CSR dug deeper for us and figure all of that out for us... Rock Stars!
31 maart 2026
Antwoord van LEX Reception
Thank you so much for your awesome feedback! We’re glad we could help highlight features on the LEX app that make your experience even more useful.
It’s also great to hear that our team was able to dig in and resolve the call routing issue for you. We’ll be sure to pass along your kind words. Our team will love hearing they’re considered “rock stars”!
We truly appreciate your support.
Antwoord van LEX Reception
Thank you for sharing your experience with Akanksha. We will be sure to pass on this great feedback to her. Please don't hesitate to reach out any time you need assistance.
OnBoarding was quick and easy!
Very easy setup, supported by a patient and transparent team. Akanksha Sharma was especially helpful in coordinating with our third-party phone provider to ensure call forwarding was activated correctly.
27 maart 2026
Antwoord van LEX Reception
Thank you for sharing your experience! We’re so glad to hear the setup process felt smooth and well-supported.
A special thank you for recognizing Akanksha. She’ll be thrilled to hear her coordination and support made a difference in getting everything set up quickly. We truly appreciate your feedback!
Antwoord van LEX Reception
Thank you for your kind feedback!
We're so glad to hear you had a great experience with our team. If you need anything at all, please don't hesitate to reach out.
Flora was extremely friendly and helped…
Flora was extremely friendly and helped take care of my requests.
27 maart 2026
Antwoord van LEX Reception
We’re happy to hear that Flora made such a positive impression.
We appreciate your feedback and will be sure to pass along your kind words to Flora!
Always prompt response and fixes after…
Always prompt response and fixes after feedback. Thank you.
27 maart 2026
Antwoord van LEX Reception
We’re so glad to hear that our team has been responsive and quick to act on your input.
We truly appreciate your support and are always here whenever you need us!
Melanie was very helpful.
26 maart 2026
Antwoord van LEX Reception
Thank you for your kind feedback!
We’re so glad to hear that Melanie was able to assist you and provide a helpful experience. We truly appreciate you taking the time to share this and will be sure to pass along your recognition to her.
Thanks again for choosing our team. We’re always here if you need anything!
Best Support!
Best Support!
Rishav provided an outstanding service even after onboarding it was prompt and detailed and attempted to clarify everything we asked for Thanks Rishav and Lex reception Team
26 maart 2026
Antwoord van LEX Reception
Thank you for taking the time to share your experience!
We’re thrilled to hear that Rishav continued to provide attentive and thorough support beyond the onboarding process. Ensuring your questions are answered clearly and in a timely manner is something we take great pride in, and it’s wonderful to know that came through in your experience.
We truly appreciate your feedback and are grateful to have you as part of the Lex Reception family!
Antwoord van LEX Reception
Thank you for sharing your feedback!
We’re so glad to hear that Subhojit was able to help and that you had a great experience.
If there’s ever anything more we can assist you with, don’t hesitate to reach out. We’re always here to help.
Representative was very helpful and…
Representative was very helpful and resolved my issues quickly and professionally. I was very appreciative for the call.
25 maart 2026
Antwoord van LEX Reception
Thank you for your kind review!
Providing efficient and supportive service is something we truly strive for, and it’s great to know you felt well taken care of.
We appreciate your feedback and are always here if you need anything further!
I had a very wonderful experience with…
I had a very wonderful experience with Subhojit Bhowmick from Lex Recepetion, he was was patient and helpful with testing, identifying and resolving the issue for us.
23 maart 2026
Antwoord van LEX Reception
Thank you so much for your kind words!
We’re delighted to hear that you had such a wonderful experience working with Subhojit.
Your feedback means a lot to us, and we’re so glad we could assist in getting everything resolved smoothly. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Thanks again for sharing your experience!
Antwoord van LEX Reception
We’re so glad to hear you received great customer service from Subhojit Bhowmick. He’s a valued member of our team, and it’s wonderful to know his efforts made a positive impact on your experience.
We truly appreciate you taking the time to share this and look forward to continuing to support you!
Subhojit Bhowmick was super super…
Subhojit Bhowmick was super super helpful and efficient. Thank you!
20 maart 2026
Antwoord van LEX Reception
Thank you for your wonderful feedback!
Subhojit takes great pride in supporting our clients, and it’s fantastic to know his efforts made such a positive impact.
We really appreciate you taking the time to share your experience!
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