Lexus Reviews 88

My worst car Porches!!

I had one of the worst experiences I’ve ever had with a car brand dealing with Lexus Canada, and I strongly regret my purchase.

I bought a brand new Lexus RX350 Hybrid on October 23, 2024 (0 km), expecting premium quality and service. Instead, within just over a year, everything went wrong.

Battery Failure & Warranty Refusal
On November 1, 2025, just 7 days after the 1-year mark, the battery completely died. We had to boost it multiple times. Then on December 8, the car wouldn’t start at all, and the doors were locked — we couldn’t even access the vehicle.

Despite purchasing a warranty and Lexus advertising 4 years / 100,000 km coverage, they refused to cover the battery, claiming we “didn’t drive the car enough.”
Nowhere in the contract does it clearly state that lack of driving voids battery coverage. This feels like an excuse to avoid responsibility.

I ended up paying almost $500 out of pocket for a battery that failed barely one year after buying a brand-new luxury vehicle.

Roadside Assistance Nightmare
The roadside service was even worse:
• Wait times were 2–3 hours regularly
• Different companies each time, no consistency
• Poor communication and unreliable arrival times

The first towing company (CMC Towing Group) caused actual damage:
• The driver didn’t know how to open the door
• He struggled, left, came back with tools
• Broke the door handle cover
• Then boosted the car and left without acknowledging the damage

The handle was perfectly fine before he arrived.

Denied Damage Claim Without Proof
I reported the damage immediately to Lexus Canada. After a month, they asked for details, which I provided.

They denied the claim anyway.

A representative named Melanie claimed they “take photos for all services.”
When I asked for proof:
• They only had ONE photo from a later service (January 4)
• The damage occurred December 8
• No photos from the actual incident

Despite having no evidence, they still denied the claim and then stopped responding.

They told me to contact roadside assistance → roadside told me to contact claims → claims ignored emails.

This is unacceptable customer treatment.

Complete Lack of Accountability
• No ownership of damage caused by their contractor
• No clear warranty transparency
• No support when issues arise
• Endless runaround between departments

Comparison to Acura (Huge Difference)
I’ve owned Acura vehicles for over 20 years, and the difference is night and day:
• Better service
• Better support
• Often covered repairs even outside warranty
• Reliable recall handling with transportation support

With Lexus, I got:
• Charges for a failed battery
• Denied claims without evidence
• Broken parts not covered
• Hours wasted waiting for service

Final Verdict
For a “luxury” brand, this was a completely disappointing and stressful experience.

I will never buy from Lexus again.

Save yourself the headache — go with Acura or another brand that actually stands behind their product and respects their customers.

⸻

If I could give them 0 I would. I've been complaining about my Lexus NX350 for more then 3 months. When the car slows down the transmission jumps, jerks. The cold seems to efect it. the colder it is outside the more it jerks. Over 3 months, 2 different dealers, 2 complaint tickets to customer service, They say it's not a safety issue so they couln't care less. Talking to Lexus is like talking to a dog. Beautiful car, as long as it doesn't break because then you're on your own. Seems to be a common problem with these transmissions, but they don't want to admit it. The Hyrbreds don't seem to have that problem. Lexus?beware! You don't get what you paid for.

Bonjour, le service clients de Lexus France est inversement proportionnel à la qualité de leurs véhicules. Courrier RAR envoyé le 9/02/26 et sans réponse à ce jour .Pour une marque premium c'est pitoyable. Autant supprimer ce service fantôme.

Still having electrical issues with no response from Lexus.
Also will not respond to their false advertising under the FTC Act.
New Electrical issues. Entire rear climate system does not work and software seems to be missing.

Pour ceux qui ont la flemme de tout lire (et je les comprends), je résumerais par le vieille adage ;

Fuyez, pauvres fous !!
Problème à la concession, service client méprisant, qualité de service déplorable : Lexus n'est plus que l'ombre d'elle même et d'une marque premium.

Je m'explique :

Suite à un vol de catalyseur (problème devenu malheureusement courant dans notre beau pays qu'est la France), j'arrive de manière fortuite à la concession de Metz, franchisé et appartenant au groupe HESS Automobile. La je demande bien sur les garanties mobilité Lexus, on me répond que impossible car pas de véhicule de disponible. Sur un fortuit et arrivant comme un cheveu sur la soupe, je peux comprendre.

Par contre, aucun effort par la suite pour me trouver une solution de mobilité malgré un délai de 1 mois de réparation.

Le devis peine à arriver, malgré des relances, je suis même obligé de me justifier sur ma demande de devis alors que j'ai bien précisé que c'est pour l'expert et pour l'assurance. La personne pourtant en charge de mon dossier d'après la concession semble découvrir le monde du dépannage et des assurances. Je suis donc obligé de lui expliquer tout le processus... Je suis pédagogue et patient mais venant d'une marque premium c'est tout de même questionnable. Et je ne condamne pas cette personne ni son professionnalisme par la suite, mais le manque de qualité de service et de formation du personnelle à la concession de Metz.

J'appelle le service client pour essayer de trouver une solution pour ma mobilité, tout en sachant que lorsque on achète un véhicule et même sur le site officiel de Lexus France, c'est une garantie que l'on nous met en avant. On me dit que parce que mon véhicule a 10ans il n'est plus sous garantie donc ils n'assure plus la mobilité...

Voila comment la marque traite ses clients de longue dates. Je précise que j'ai fait tout les ans l'entretien de mon véhicule et une bonne partie des entretiens à la concession de Metz.

J'ai donc demandé une réunion tripartite avec un représentant de Lexus France, un directeur de Hess automobile et moi même, la concession à éludé la question et n'a même pas daigné me répondre, preuve de la considération qu'ils portent a leur portefeu... pardon leur clients.

Lexus have consistently sugested there is no CAN bus vulnerability with their new NX 450+PHEV, however my car now been broken into twice in the last 8 months. The theives managed to open the car and get it started and the only thing that stopped them from taking the car was the Ghost immobiliser i installed. I expected better from Lexus, I am seriously looking to change my car now. Lexus, admit there is still a vulnerability and install teh CAN bus blockers to these vehicles as you are doing with the RX.

Yet another problem charging my car. Just to let you all know that again today I am having problems charging my car. The App is no longer doing what I was used to it doing so I need to find out how to charge my car again with the updated App. It’s a good job I don’t need the car tomorrow. I will try and resolve the problem tomorrow.

I’m leaving this as a warning. I requested Lexus Roadside Assistance for a tow and received a text confirmation with case number and an estimated arrival of 120 minutes (text timestamp 4:16 AM). I was told I would receive updates or a call.

I waited over 4+ hrs with no meaningful update and no reliable ETA. I initially was on a highway shoulder and was told to get off at an exit for safety after doing that, I was left on a road shoulder still waiting. They even suggested that I leave my key in the car for an unattended tow.

What made it worse: every representative (including the manager) I spoke with was rude and unprofessional, and I was treated like I was a problem for asking for updates even though I was the one stranded. That’s unacceptable in an emergency roadside situation.

If you’re considering relying on this service, have a backup plan because you may be left stranded with poor communication.

Je suis satisfaite de mon expérience client dans la concession de Chambourcy, qui suite à une première mauvaise impression dans une autre concession a réussi à gagner ma confiance et me dissuader d’aller à la concurrence. Je remercie particulièrement le professionnalisme, la disponibilité et la réactivité de Rafael Lopes, Monsieur Soucaille et toute l’équipe de Chambourcy qui a transformé mon acquisition en expérience satisfaisante !
Une vente / un achat réussis sont toujours bipartites.

I brought a GX 550 Luxury + from Lexus of Towson Md. in 2025. I took it back for its 5,000-mile checkup only to be disappointed with damage to my vehicle in which they did not want to take ownership of. There were scratches on my vehicle and the Tech who handles that, Kyle, questioned if I parked too close in a parking lot and said he would call me but never did. I never heard back but I don't think I would let them touch my vehicle again anyway. You'd think that a luxury vehicle dealer would train their folks to be careful or caring about other people's expensive property. I later found out, when I took my car in for the 10,000-mile checkup at Len Stoler Lexus, that Towson also left a tool used to hold up the caliper, hanging under my vehicle.
I will be taking my vehicle to Len Stoler Lexus for now on, as their service was stellar.
To keep customers, you have to treat them and their hard-earned property with respect and care.

je suis cliente depuis plus de 10 ans de la marque !
La dernière expérience (LOA) m’a été plus que vendue par le commercial et directeur de l’époque prétextant que sur un modèle électrique c’était bcp plus cohérent . J’ai un usage professionnel de ce véhicule, ma profession est connue et reconnue pas la concession, j’ai donc évoqué le kilométrage plus que limitant écrit sur le contrat . Mise à part ça, je vous déconseille fortement leur modèle électrique tout simplement inadapté !!!!
Bref, à date, j’ai un dépassement de kms sur mon LOA, le commercial est parti … une arnaque de belle ampleur !!!

I expected better from Lexus. The car itself is almost fine. However, this is not enough in 2026. Cars require constant support and maintananxe. This one was frustrating. What the dealership responded me when I had a problem with my car was basically “not our problem” because it was just outside the cutoff, even though it was clearly the same type of defect people complain about.

I wanted to stay loyal, but this experience killed a lot of trust

My brake booster needed replaced, the recalled just expired a month before. I asked lexus to pay or at least pay half because i have been a very loyal customer that purchased over 8 lexus cars. They denied me and gave me attitude. I recommend no one ever purchase a lexus car.

Achat d un véhicule d occasion a Lexus Villeneuve d Ascq avec Fabrizio. Personne compétente gentil et a l écoute. Nous avons rencontré également le chef d atelier qui était lui aussi très disponible.
Nous sommes vraiment satisfait de notre achat et de la concession. Je recommande

I Love! Love! Love! BOTH of my Lexus suv's. One is a RX350 and the other is a RZ350. The are turstworthy and reliable cars. The RX350 has 30,000 miles on it and the only thing that has been done to it is oil changes and tire rotations. The RZ350 has had a recall on a part. Lexus paid for the part and installed the part FREE of charge. We took the vehicle in and dropped it off. They gave us a rental (a NEW RX350) to drive while our car was being worked on. So, we did NOT have to wait there. We did NOT pay for the rental car. When we returned to pick up our car, they pulled up our car, transferred all of my stuff from their car to our car and I had to do nothing. It was painless!!! It was amazing!! Such great customer service.

Very Disappointing experience. The manager (Derek) made insulting remarks, which was completely unacceptable. In addition, promises made were Not kept.
Palm Beach Lexus under delivered.

Le véhicule mécaniquement est très bien sauf la partie multimédia qui est nul.
J’ai un incident sur mon interfaces multimédia suite à une mise a jour, le support Lexus et le concessionnaire sont incapables de résoudre le problème. Un après vente catastrophique.
Incident depuis 5 mois .

On Nov. 24, 2025, I called Hoffman Lexus dealer in East Hartford, CT and asked about engine oil change price. I was told $115 for non-synthetic oil and $140 for synthetic oil. I called again to see if they have a part that I need for my car. I asked again about the cost of oil change. I was confirmed that it is $140. On Nov. 25, 2025, I went for my appointment; I was told that the cost is $199. I told the service guy Anthony that yesterday I was told the cost was $140. He says: $140 for V6 cars. I said: I gave my full car information that it is LS460 which is V8. So, I refused the service all together and I left the dealership store. I am not satisfied with this lie. They had me drive 35Miles each way for nothing. I do not recommend visiting this dealer for anyone. Be careful of this dealer not to be swindled. Good luck.

Bro it’s lexus, one of the reliable cars and apparently much more competitive in engine power than I could imagine. I had a sport version of lexus is 500 with horsepower close to 500. Idk whether it’s my driving skills or engine performance, but from time to time I made some m5 and mustang owners stay way behind once the green light is on. This is in addition to reliability and btw good interior.

Michael Aleros in Lexus Gothenborg treated me like shit. Worse than that, they want to change my new Lexus brake disc after only two years. I treat my car well. Brake discs should not be in bad condition in this new car. Either Lexus has very bad quality or their workshop in Gothenborg is corrupted. I guess the second is right. I trust Lexus but I guess Lexus dealership in Gothenborg is rotten and wanted to cheat me to change brake discs which are almost new.