Libertyutilities Reviews 3

I make my electric bill payments online and this morning was a burger making my electric bill payment my card got blocked and it took me over a hour to get my credit card unblocked so, I don't recommend paying your liberty electric bill online.

Liberty Utilities underwent a website renovation. It has taken over 6 months to be able to access my online account where my contact and banking information were at one time saved. Now they have unlinked my accounts, caused me to pay a bill 2 times in one month, changed the way their accounts are billed so now I have to pay 4 different times instead of once. Their receipt information is gray so that when printed, it is not legible. Unfortunately, I don’t have a choice or I would definitely change my service provider. My concerns have been unanswered for weeks. When I finally got a call back I was supposed to have been connected to another department but was placed on hold for over 30 minutes. While I was on hold, I called their office from another phone and asked for someone to actually call me back so I hung up the line I had been on hold. As you probably guessed, no call back.

HORRIBLE COMPANY! I AM AN ELDERLY, DISABLED HOMEBOUND WOMAN FACING SHUT OFF NEXT WEEK, AND IT IS 100% THE FAULT OF LIBERTY ELECTRIC. THEIR EMPLOYEES DO NOTHING BUT LIE!
I had a credit placed on my account in March. A portion of it went towards my water. The rest was supposed to go toward my electric. I haven't paid my electric bill because the usage hasn't cost more than the credit for my account. Now I'm facing a shut-off. Why? Because after countless emails, countless phone calls, countless web contacts, and them telling me that they're going to apply the credit to my account, they still haven't done it. Nine months of them lying continually. All they have to do is apply their credit to my account. They won't do it, and now I'm facing shutting off. I can't make them do it. I don't have hundreds of dollars more to give them, but I don't even owe them. They've been charging me late fees based on every month that I didn't pay because they told me they credited my account, but they haven't credited it to my account. So I got a shut-off notice for hundreds of dollars, even though on my last bill I only owed $25. I paid it, and I was paid in full. Now, I owe them hundreds of dollars. So I called them to find out what was going on because I'm assuming they've done what they've told me they were going to do. I had to threaten to call the Public Service Commission a few months ago to get them to credit my account. They assured me that it had been done. Now I get this shut-off notice. So I called them back. She said she was trying to explain it to me, but she wasn't explaining it to me. It is very simple. I had a credit. They were supposed to credit it to the account. They did not do it. She's trying to explain to me why I owe them hundreds of dollars. So I asked to speak to someone else. Some woman named Dina got on the phone. She assured me it was taken care of without problem. The back bill was taken care of. The credit was applied to my account. The new credit was applied to my current bill. And I still had in excess of $175 in credit on the account. Not a problem in the world. More lies. None of it was done. Nothing's been credited to my account. Not the first credit. Not the second credit. The bill for shutting me off wasn't cleared up. The late fees they're charging me erroneously haven't been fixed. My current bill hasn't been paid. Nothing. They've done nothing but lie to me for nine months. I'm going to end up shut off because these people can't do what they're supposed to do, won't do what they're supposed to do, and I can't get them to do it. I'm helpless. They don't care. They're disgusting. I'm calling the Public Service Commission, and if they shut me off, I'm going to sue them. They are incompetent liars who are going to put my life at risk by shutting off my power, and it's all their fault, and I don't even know him any money; they owe me money! Disgusting company. Disgusting employees. Disgusting practices. Deceitful. Incompetent. Lazy. Unintelligent. Devoid of any humanity. Despicable.