Lighting Room Reviews 

Ordered 2 x 25cm shades. Nothing on their website tells you that these aren't suitable for the ceiling. There is even a photograph of the same shade hanging from the ceiling! I rang and was told I could return them but at my own cost (and to insure the retun also) and the refund would not include the first amount of postage either. I was told I needed the larger shades. I asked if this postage could be waived and was told no. So I returned them and received a refund but £16 out of pocket for 2 amounts of postage. I ordered from another lighting company and the 30cm were a little cheaper. Customer service is appalling. All she wanted to do was labour the point that the website doesn't mention that the shades are suitable as a pendant. I said on that basis I assumed they had reversible fittings. I asked why there was a photo of that shade hanging from the ceiling and she said that was the 30cm one! How was I to know it wasn't the 25cm one?! Anyway, she was quite hostile and lost a sale for £90 for the sake of an £8 postage refund and generated a poor review too

I ordered 3 kitchen pendant lights for my electrician to fit. The job was booked in with him. I get a email from Jo to say these lights are discontinued but they took £153.00 from me and now I have to wait up to 10 days for my money to be back in my bank. Why on earth are they still on the website. Wish I had read reviews before I used them because it is something I do before ordering on line. If this is a common practice for them you need to sort your website out or check your stock more often. If anyone is considering using them and you find something you like contact them first before ordering.

I purchased 3 cast iron lights from The Lighting Room and unfortunately had to return them. What followed was one of the most frustrating customer service experiences I've had.

Because the lights are made of cast iron, they are extremely heavy. With no free returns offered, the postage cost alone was significant — something worth knowing before you buy. I no longer had the original packaging, as I hadn't planned to return them, and this became the crux of the issue.

The company refused to issue a full refund, citing the absence of the original boxes as their reason. Despite the lights being returned in brand new, completely unfitted condition — which their own photographs confirm — they insisted on applying a 25% restocking fee. In my view, penalising a customer for not keeping packaging is unreasonable, particularly when the goods are undamaged and in a perfectly resaleable state.

I would urge anyone considering a purchase to be aware of their returns policy before buying, especially for heavy items where return postage is costly and original packaging is non-negotiable for a refund.

I had a great experience buying from this website. The chandelier I ordered was around £100 cheaper than the same item from other retailers, so I was really pleased with the price.

Delivery took a little longer than expected, but the customer service was excellent. They replied to my emails very quickly and were always helpful whenever I had a question.

I was a bit hesitant to order at first because there weren’t many reviews available, so it felt like a gamble. However, everything worked out well, and based on my experience, I would definitely recommend this company to othe,

I wouldn’t hesitate to order from them again.

Similar to another reviewer, I also had a negative experience with Lighting Room.
Poor, borderline rude customer service, lengthy delays that were not made as clear as they should have been.
When querying for an order update, I received no response twice. The order turned up today directly from the manufacturer which is fine, but I'm disappointed I gave my custom to this company - would not recommend unfortunately.

Purchased a beautiful light from here. It arrived really quickly and was well packaged. The price was far cheaper than the same light for sale on other websites. I would purchase again.

Excellent customer service! The courier lost my parcel and they re-sent them to me immediately!! Wouldn’t hesitate to buy again. Really excellent customer experience!

My shade arrived with very slight damage- not awful but I could see it. I contacted Lighting room and within 2 hours they had agreed to replace it. Excellent customer service!!

I purchased 7 lights from the lighting room company and wow…… they are amazing
The customer service was fantastic as I had a problem with one of the lights they exchanged it with no hassle to myself arranged a courier and drop off of new light extremely quickly I would 100% use this company again

Beautiful light fittings and shades purchased from this company, super efficient delivery and lovely friendly service when I phoned with a query. I’m so happy with my new lights, thank you.

I purchased 2 wall lights and a ceiling light all fabulous, however when encountered some issues the customer service from the lighting room was second to none. Speedy response, no quibble attitude brilliant. Would highly recommend and a lot of other companies could learn a lot about great customer service from them thank you

Beautiful products at a very good price. Customer service excellent Delivery quick and reasonable. I would use this company for all my future purchases regarding lighting

Lighting Room had exactly the lampshades I was looking for and at a very competitive price.
The shades were well-packed to avoid any damage en route and my order was delivered several days after being placed. Excellent service.

Did not enjoy our experience with the lighting room. Lengthy delay in receiving item. Below standard customer service, where everything has a reason that is not their fault and for you to be understanding of that, eventually did not reply to emails. I am sure they are great, until things go wrong.

Excellent company to deal with. Customer Service is really good, queries answered really quickly. Delivery was fast and the lamp that I purchased was the best price on the internet. I would really recommend this company.

Just a lovely company to deal with - a personal service and nothing is too much trouble. Thanks Jo.

I am delighted with my lamps and shades, exactly what I was looking for. The service was prompt, ordered on a Sunday and had I been home, would have been delivered on the Tuesday, but I got them the next day. The lamps were packaged to a very high standard to avoid any damage and were very reasonably priced. All in all I would highly recommend the Lighting Room and would give ten stars if it were possible.

The glass pendant light I ordered arrived really quickly and very well packaged. Very pleased with my purchase.

Found the lights I wanted cheaper on this site than anywhere else, unfortunately one of the shades were cracked but customer service had this sorted and a replacement sent straight out. Brilliant customer service rare to find these days

I bought the Dar Boyd 3 light bar pendant. The price was very competitive and the service and delivery very efficient. Unfortunately, the parcel got dropped at some point on its way and when we unpacked it, one of the shades was cracked. A replacement shade was sent within 24hrs of me reporting this. I would not hesitate to recommend the Lighting Room - it’s rare you get such brilliant customer service.