Lightspeed Financial Services Group Reviews 

After almost two months trading with Lightspeed, I feel I now have enough experience with both the broker and the Lightspeed Trader Pro platform to give a proper assessment.

I have been trading for more than ten years and, during that time, I have used many of the best-known professional and proprietary trading platforms available. Lightspeed Trader Pro is, so far, the best overall trading platform I have worked with.

What stands out immediately is the level of customization. Almost every aspect of the trading environment can be configured to suit the trader's workflow, from order entry and hotkeys to windows, market data and the way information is displayed. Once properly configured, the platform is extremely efficient.

Execution is fast and responsive, which is obviously critical for active trading. The Level 2 display is particularly good: clear, easy to read and very useful when decisions have to be made quickly. I have also found the platform to be very reliable and stable during my time using it.

Another important strength for my style of trading is the availability of short inventory. Lightspeed offers an excellent range of stocks available to short, including many names where availability can be difficult elsewhere.

Customer support has also been very good. In particular, Rob has been consistently helpful, professional and responsive from the beginning, and that has made a significant difference to my overall experience with Lightspeed.

No trading platform is perfect, and individual preferences will always depend on trading style. But for an experienced active trader looking for speed, flexibility, good market information, strong short availability and a highly configurable environment, Lightspeed Trader Pro is a genuinely professional tool built for professional trading.

After more than a decade of trading, that is probably the best compliment I can give it.

I have been using Lightspeed for 8 months now. Lightning fast execution, exceptional Level II data, customer service has been great. There are times when brokers restrict symbols from trading and I have even seen market data outages. Not with lightspeed. If I lose a connection, it is due to a power or internet outage. There have been a few bugs which can be expected with technology. They stay on top of it. Rob has been very responsive and helpful with answering all of my questions. If you want quick entries and exits, Lightspeed will deliver.

I'd been using Lightspeed and Lightspeed Trader Pro software for day trading, M-F, for over six months, but they proved SO consistently inept, day after day, that I recently moved to a different brokerage - and I'm so happy that I did.

The good: Execution is fast and there is lots of room for custom configuration of your trading layout and hotkeys.

The bad: Their overall knowledge, service and systems are extremely poor and buggy. I have had MANY bad experiences with them in a short time.

Examples:

- They sent me multiple margin calls IN ERROR. I knew they were incorrect, they knew they were incorrect and until they admitted it, my buying power was messed up. This level of unprofessionalism is very typical for them.

- When you change your account password (as required every few months) on the web site, you'll often find that you then cannot log into your trading software with no good error message, forcing you to contact support while you cannot log in to trade. It turns out that their web site allows some special password characters that their trading app does NOT allow. They apparently cannot be bothered to document nor FIX this bug!

- I have solved problems within the Lightspeed Trader Pro software myself (out of necessity) and had their support admit to me that they were unaware of features in their own software.

- Numerous times, the buying power in my cash account did not update in time for the next trading day, so I had to email their customer service, during trading hours, so that they could manually "fix" the problem.

- Their "cashiering" services are straight out of 1990. If you schedule, then cancel an ACH transfer, the cancelled transaction will still count against your 90 day transfer limit, requiring you to waste time asking for a manual "override."

- Generally, for many cashiering requests, they require you to fill out a piece of paper, scan it, then email it; not much is done online like more modern brokerages (pretty much everywhere else).

- They frequently do not reply at all to email sent to their support website.

- They have REALLY poor design of web services such as changing password and transferring funds, with very long, awkward pauses of 10+ seconds where you have NO idea visually IF anything is even happening. I've had it time out many times too.

- Of course, you're paying significant commissions and fees for the terrible service you're receiving; commissions and fees you could avoid completely at a wide variety of discount brokerages.

I wanted to like them, I really did. But they proved themselves to be a HOT MESS over and over until I had no choice but to leave - and my trading life has been MUCH better since. I highly recommend that you avoid them altogether.

Overall a good pos system for a pub even if it is a bit over complicated. The worst thing is their lack of integration to dojo which was working fine but has now been disconnected even though their competitors still integrate with them. Dojo is still one of the best payment platforms and pay your business at about 0800hrs every day of the year. Lightspeed and many others cannot match this.

They charge fees for everything. Very high locate and overnight borrow fees. Not a good platform if you short a lot of stocks.

The platform is not usefull for trading, there is no P/L data no urealized gain,charting is very poor and above all there is zero customer service, if you run into any issue no one reply to you even for weeks. It is not a safe platform ; high fee comperade to the industry standard makes it one of the worst online broker out there.

I have been scammed by people using Telegraph group and using this name thats very disappointing 😔 if its not you guys you really need to take action before they tarnish your name

Great and absolutely excellent platform for day trading. Easy to use and very understandable. Trading is quick, I would say light speed fast. What more can I ask for?
Their customer support is fast and helpful. As a beginner trader I need some advice on, and was very, very surprised how fast I got support from the manager.
Yes, there are cheaper brokers but I'm very pleased with the service received.

Lightspeed is an excellent platform for professional/active traders. Trading directly through Lightspeed via Sterling is a huge advantage for execution speed and clearly visualizing the market with a Level II. Executions, while not free, are usually done at the best price available, including between the advertised bid/offer spread. Same for executing options. I’ve been on the platform 7-8 years and would highly recommend for active traders.

I have been using the Lightpspeed Trader platform for active day-trading stocks and equity options for over 4 years. Order placements and fills are very fast. The platform is highly reliable, feature-rich, and allows you to speed up custom order placements/modifications with hot keys and hot buttons which I use often.

Over the decades I have used many different direct-access platforms. Some of those platforms are cumbersome to use. To send a new order, or to modify an open order, may take 30 seconds to even a minute. In today’s rapidly moving intraday markets, every extra second you spend placing/modifying orders can result in diminishing profits. Lightspeed Trader has always been a top contender in order execution speed, and ease of order modifications. You want to modify an existing open order and adjust the limit price upward/downward by a few cents, by a few dollars? You can select some built-in macros and invoke them with custom-defined hot buttons. There with the click of the mouse button, you can adjust the limit price of your order rapidly - multiple times in a second. That is very powerful. Some other sophisticated platforms can do that, but would charge hundreds of dollars a month just to use the software. With Lightspeed Trader, operation costs are very low, and commission rates are very reasonable.

I highly recommend this platform if you are active day-trading today’s fast markets.

And one more thing: my account manager is fantastic!

I truly love the quality of service and the reliability with which the service is provided. My account manager is truly available whenever I reach out and ask for his assistance. I cannot even think of a better option.

Lightspeed is the best,ever since i started using this platform i feel very safe.i was scammed before on a particular exchange,i made an investment and after multiple winnings,i was locked out of my account with a total sum of $94,392 ,i couldnt get the account back ,how OWENBARRETH on GMX got my money back is still a mystery till date.ever since then i have been trading with lightspeed