Lillyandbo Reviews 

Same issue as all the other reviews. Customer service a disgusting. I ordered dresses that would come on a Friday, told me a week lasted they out of stock. When asked they told me off to say I should have ordered earlier. It’s like they have teenager running their responses, so much attitude and lack of accountability. I have no idea why Debehnems would partner with them.

Purchased a dress for my daughter for our wedding. Submitted a return and still waiting for my refund weeks later! AVOID at all costs!! Poor customer service!

Ordered a dress with a 6-7 business day delivery. 2 weeks later I chased up and they said that the dress was out of stock but there is no way to alert customers to this when they are purchasing! Another week passed and I chased again. Said they have the stock and they’re just sorting through the warehouse. Another week passed and I chased again and they said it had been sent and I did actually receive it the next day. But awful
Customer service. They are not proactive and just leave you to chase them and take days to respond. The dress is also slightly different to what another family member has received (they are flower girl dresses) but there is no time now to return and find something else.

Possibly the worst customer service ever. Paid £9 for next day delivery as needed the dresses quickly and the order didn’t arrive for 5 days! Emailed everyday asking for a response and nothing!! No phone number available either! Dress is lovely but I wouldn’t order from them again!! Comes up slightly small too. Better off ordering through Debenhams as they have a customer service line.

Awful experience with this company. Ordered 3 dresses for my bridesmaids, only 2 (Dress A and B) arrived so I contacted the company and waited for delivery of the 3rd dress (Dress C). I received Dress C a week after the other items.

Returned the dresses and then saw reviews on here - so glad I chased them up before 14 day refund period had passed.

I was informed that my return was rejected because of hairs on the items. As "proof" the company sent me a screenshot of their internal system (apparently the internal log for my return), documenting only 2 items, which they claimed were Dress A and B - both of which apparently were "covered in hair". I knew this was false.

When I asked about Dress C, the company immediately made false claims about the delivery date of my return and claimed they never sent me Dress C and therefore I was outside of the return period (which is false and an attempt to make it seem that I could not argue for a refund on the dresses because it was outside of their return period). They refunded me for Dress C the same day to cover their backs on this statement.

I asked for evidence to account for the other two dresses - it took nearly a week for the warehouse to take photos - my return had been at the warehouse for 12 days at this point. I received closeup photos of similar items that they now claimed were Dresses B and C. The picture of "Dress B" had some fluff on the surface that was not returned that way.

No evidence for Dress A (which was only taken out of the bag to check size and the quality when it arrived and placed straight back in the packaging) and Dress C now had new damage - a mark on it that made it unsaleable. None of the dresses were documented to have any marks on them and Dress C was the one they tried to claim I didn't receive.

Contacted my bank and provided my evidence to begin a chargeback and received a full refund for all three items.

This is a warehouse that stocks a lot of the same dresses and from the images I was sent, clearly hangs them outside of their individual packaging until they are sold. There was nothing from the photos to show that the items they photographed were related to my return.

Whilst fighting this with my bank, I came across a lot issues with the company's own T&C's which go against consumer rights - you have 28 days to return, not 21.

Take photos of your items before you return them and do not let them try to mislead you to avoid giving you a refund.

Avoid avoid avoid!! I thought I was buying from a reputable company as they have things like "as seen in vogue" on their website - in retrospect they probably juat purchased an ad in the back pages. The dresses are not very good quality and the sizing is off. The lace is a cheap stretchy material, not what you expect at all, and the colour was not nice.
In my parcel I received a card saying returns were eligible within 30 days. Their return portal online was not working when I first tried and when I finally got on it said my items were not eligible for return. I then saw their website said their returns have to be within 21 days. I shipped them back within 21 days and they refused to refund me saying they had to be RECEIVED within 21 days. This is all irrelevant though as they had included a card in my parcel saying I had 30 days!! Customer service was laughable, they kept going round in circles and asking me to resubmit evidence. I think they just want to keep arguing until you give up. I am going to try and get my money back through my credit card company.

strongly do not recommend shopping with them.

I ordered two dresses (Lilly + Boo). I returned the first one immediately, but had to wait 2 months for a refund – and only received it after I chased them myself.

With the second dress, the situation was even worse. After returning it, I heard nothing for weeks. Only when I followed up about my refund, I was suddenly told that:

the dress supposedly smelled of food,

the tags had been removed.

These claims are completely false. The dress was returned in perfect condition, with all tags attached.

What is unacceptable is that I was never informed of any issue when they received the return. These accusations only appeared after I asked for my money back.

Customer service is extremely poor – lack of communication, long delays, and making returns unnecessarily difficult.

Very stressful experience and a complete waste of time. I would not shop here again.

Absolutely awful experience from start to finish. The christening dress was not as advertised at all — it was far too long despite me carefully measuring before purchase. Completely misleading and very disappointing. I returned the item in perfect, unworn condition using tracked postage. The dress was received, yet I had to chase them just to get an update on my return, which is unacceptable. To make matters worse, they then claimed the dress I returned was damaged and refused to issue a refund. This is completely untrue and feels like a blatant attempt to avoid taking responsibility. I will not be purchasing anything from here ever again and strongly advise others not to either! They also seem to review your review before posting on their website, as my review has not been approved / posted!!!!

Do not purchase from this company or through Debenhams! I purchased 2 through Debenhans and returned as the colours were nothing like the photos and had to wait over 2 months for the refunds, in the mean time I purchased a different colour from them direct to be told after purchase the colour was not in stock but wouldnt take too long, so I was willing to wait, the time frame came and went and in the end I disputed it with the bank and they refunded it to me as it was 2 months before it arrived, it arrived after the refund was given and now 4 months later they are threatening me with debt collecters for the money evan after I have now sent it back in new condition not evan opened out of the 21day period. I wish I had seen all these reviews first 🙄

Ordered two flower girl dresses and to be honest the dresses were beautiful Anne could not fault the quality but far too small so had to return them . Refund incredibly slow and people can’t afford to lay out this money for three to four weeks.

We just wanted to give a call out for the impeccable service we received from Lily and Bo. The meter of good service is when there is a hiccup and how helpful (or not) the company is...so although there is no telephone number to call, we have had immediate polite and helpful responses throughout! The dresses arrived as per photograph and description and it has been a pleasure to work with Lily and Bo.

Shockingly poor company. Do not buy from them ! I ordered 3 dresses via Debenhams. they have 3 colours advertised - Gold, Champagne, Blush. Ordered Gold. Received Champagne. Thinking this was an error I reordered this time on the Lilly & Bo website only to be then told when returning the 3 original dresses that champagne is the new gold ! Work that one out. Saying they only have two colours gold and pink despite advertising 3 colours. Now they say they have not received my return even though I have royal mail tracking to show their receipt. Second order I have been told will be the same champagne dresses and it is my perception that they aren’t gold ! However packaging on original order clearly stated champagne. Lastly ordered the second batch with next day delivery costing £8.95. Three days later still not received as they have sent it on a 48 hour service instead. This is also my fault apparently and I have to enquire with Royal Mail - when I know royal mail will direct me to the sender. So now almost £700 out of pocket and they say it is my perception which is at fault as it’s the only gold they do - even though they advertise champagne as another colour choice. Be aware they also have silver on their site and many other colours which are just stock images of old stock but you can order those too - even though you can’t get them ! Not even an apology. Section 75 card claim coming their way along with a complaint. Do not order from this company ! Awful experience

Decided to brave the reviews as my flower girl had chosen their dress specifically and I’m very glad I did. I may have just got lucky with stock, but it arrived nicely packaged in 3 days. I also ordered directly from the company and not through Debenhams as I had seen some poor reviews involving their marketplace. Great quality and true to size, exactly as pictured. One very happy flower girl 🌸

I ordered a dress that was out of stock so agreed I was happy to wait for the right colour to be delivered. The dress came and the bow had 2 different colours. I emailed and was offered another dresz to be sent however the dress was with the seemstress when we noticed the discrepancies and alterations had started. I was offered 50% off a future dress valid for 12 months. I explained the child was not mine and only part of the wedding so this would no be something I could use. No response. No follow up.

I would not recommend to buy from here. Alwzays check the reviews before purchasing.

Ordered 2 flower girl dresses 20 days ago haven’t received any communication, no reply to emails, no tracking information so I have no idea if they will come in time for my wedding or if I should buy elsewhere. Very unprofessional.

Similar to many other reviewers, I ordered two dresses, several days later was emailed to say that one of the dresses was out of stock and they would refund. They did refund, but it took nearly 3 weeks to get my money back. While not great, they are transparent that it can take up to 14 days. Returned the second dress as it was too small, I have proof of posting with Royal Mail and an email from Debenhams where I purchased the dresses saying I would be refunded. No refund nearly 4 weeks later, customer service at Debenhams haven't been great, no idea if I'll get my money back. Avoid, don't make the same mistake that I have. I thought through buying at Debenhams I may have a better experience.

⚠️ AVOID AVOID AVOID ⚠️

I should have read these reviews before ordering from this dreadful small business - if I had have done I wouldn’t need to be warning others before they fall into her trap also !

They let you order take money in full then email to say items not available - giving you options of others ( that clearly you don’t want or you would have ordered those instead of one you chose ! )

Once you ask for refund your issues with it but takes upto 10 days to go back into your account

Once you email she starts playing victim and accusing you of hiding behind screens whilst your being assertive questioning her ability to do her job she advertises !

She had the nerve to say would I speak to a shop the same way ( I truly would for being messed around ) however any decent retailer would NOT allow you to buy items they don’t have !

All other reviews are very similar

AVOID ⚠️⚠️⚠️⚠️⚠️⚠️⚠️

Was on a rush deadline so ordered dresses that said 'in stock ready to be shipped' to be then told none are in stock and will be shipped by a certain date. Decided to risk and wait, once dresses arrived 2 dresses were correct but the finish om them was not great and the other dress on the order form they had crossed out the size and written a new one and also sent a different dress. So dress wasnt what i ordered and was too big, really disappointed. Highly recommend Angel and Rocket and UK Flower Girl Boutique. The information for items in stock is all up to date and the delivery is quick and quality is incredible!

If you are thinking of ordering a dress from lillyandbo don’t I wish I read these reviews before on their website. It shows that they have five star reviews but this company is far from five stars. I ordered a dress for my daughter from their website. The next day I received an email from Natalie herself saying that the dress was out of stock and they will be receiving more stock next week but i could not wait a week as her prom was to Close my other option was to pick a different dress I should’ve never been able to order a dress that was not in stock in the first place when looking at different dresses there was nothing that was suitable for my daughter so I asked her for a refund. the same day as she sent me the email thank goodness I never picked another dress, as I would’ve never received it I have not heard nothing from her since and of course have not received no dress and no refund. She is totally ignoring my emails. And it looks like by reading these reviews I’m not the only one. This is very disappointing some people set aside money to buy a dress for their daughter prom say if I didn’t have the funds to buy another dress and was left in this difficult situation it is outrageous not only for me but how disappointing for that little girl which is going to her prom and so looking forward to it but left without a dress please do not order from this website if you don’t want to be left disappointed and without a dress maybe I’ll get a response from Natalie on this review as I’m not getting no response to any of my emails but I will not give up until I receive my refund. It is not the money It is the principal you don’t take peoples hard earned money. And then ignore them even her response to peoples reviews is disappointing as These people are left without a dress or received damaged goods or like myself with no refund All the reviews are 100% true. She is just trying to make herself look reliable by responding so more people can order on her platform and be in the same situation. Don’t

If I could give them 0 stars I would,I wish I read reviews bf I placed the order. Never got 1st communion dress I’ve order from them. Back and forward with them for so many day as they said they had one dress in stock and could send it out to being said today they do not have any order under order number I placed 🤯. Just ridiculous.