We purchased the recovery collar for our post surgical dog. It’s by far the best out there! We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lilly&Max is an all out amazing company with high quality pet products and top notch customer service. Product: I ordered the 51” XXL Heavy Duty Indoor Dog Kennel, and it is worth every cent!! No r... Toon meer
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend.... Toon meer
Bedrijf heeft geantwoord
Exactly what we needed! I think I have made some cones we have borrowed four or five and bought at least three trying to find something that does not make our cat miserable and also keeps him from bit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Contactgegevens
Verenigde Staten
- hello@lillyandmax.com
- lillyandmax.com
4,5
Uitstekend
54 reviews
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So I ordered the chic cat backpack for…
So I ordered the chic cat backpack for 79.99 and I recieved a dumb Texans brand cat backpack that goes for 40 bucks on Amazon what a joke will not order from your company again
4 juli 2021
Antwoord van Lilly & Max
Hi Steven
I'm so sorry that you had a negative experience with our service.
Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.
As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you.
Good luck with everything!
Sincerely,
Team Lilly & Max
Disgusting and incompetent fools that…
Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days.
They take no responsibility for their mistake.
RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !
29 juni 2021
Antwoord van Lilly & Max
Hi Michael
Please accept our most sincere apologies for the inconvenience you experienced for the mix-up your last order.
We have sent you your correct order and please keep the initial package. We have also taken pains to figure out how your initial order was messed up and fix it so that it will never happen again. We have also punished the customer service representative for her mishandling of your situation.
Again, I would like to apologize for everything that happened. I hope that you will not take this as the way we normally do business here at Lilly & Max and will shop with us at another time. If you ever have any problems with our company again, please contact us directly.
Sincerely,
Team Lilly & Max
Donna is an amazing woman that went way beyond to please your customers.
Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her.
Dale Martin
6 juni 2021
Review zonder uitnodiging
Antwoord van Lilly & Max
Hi Dale
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us — and we agree, Donna is truly a gem to have on our team!
We count ourselves lucky for customers like you.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
The coat is adorable on my puppy
The coat is adorable on my puppy! I ordered one size larger because she measured in between sizes and I can’t wait until it rains so we can test out the new raincoat.
23 mei 2021
Antwoord van Lilly & Max
Hi, Sara
Thank you for providing us feedback.
We're super thrilled to hear that you enjoy our products so much, that's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Horrible experience with mailing
Horrible experience with mailing. Style have not received the collar ordered April 26 and today is May 11
13 mei 2021
Antwoord van Lilly & Max
Hi Jaclyn,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
still haven't received product
Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!
8 mei 2021
Antwoord van Lilly & Max
Hi Jim,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
NO costumer friendly!!
I could not give my Item back after it was the wrong size I can throw it away !!
6 mei 2021
Antwoord van Lilly & Max
Hi Nannette
Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
That being said, if there’s anything else that we can help you with at the moment, please feel free to reach out our support team(hello@lillyandmax.com) and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Thanks again,
Team
Lilly & Max
Very Disappointed
Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.
6 mei 2021
Antwoord van Lilly & Max
Hi Michael
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Team
Lilly & Max
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
4 mei 2021
Antwoord van Lilly & Max
Hi Nancy,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
She loves it so much, my kitten wont exit the backpack!!
My kitten absolutely loves going in her new backpack! She actually wouldn't get out of it when she first went in, and I leave it on the ground so she can run in and out of it to get use to it. I catch her sitting in it all the time just randomly!
28 april 2021
Antwoord van Lilly & Max
Hi Bridget,
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Better late than never!
I never received my order. so, yeah, not good!
Update:
Two days later it showed up, so I am happy, but it did take a long time...
happy with product!
24 april 2021
Antwoord van Lilly & Max
Hi Astrid
Thank you for providing us feedback.
I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on (support@lillyandmax.com). Our support team will be happy to assist you. :-)
Best,
Team Lilly & Max
Cute product but cannot use because it…
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
24 april 2021
Antwoord van Lilly & Max
Hi Sharon
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Lilly & Max
Well it’s really hard to leave a review…still waiting
Well it’s really hard to leave a review on a product that I have not received yet I am still waiting thank you hope to hear something soon! I’m sure the product will work! As soon as I get it
18 april 2021
Antwoord van Lilly & Max
Hi Jessica,
We appreciate your feedback and we're sorry to hear that you're displeased with the shipping time frame.
Please know that with everything that is going on many states are currently challenged with extensive transit restrictions and shipment backlogs that can result in shipping delays.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
We really appreciate your feedback!
Best,
Team Lilly & Max
The best recovery collar on the market!
We purchased the recovery collar for our post surgical dog. It’s by far the best out there!
We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking.
The inflatable collars only prevent them from getting at certain parts of their body but not all.
This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!
18 maart 2021
Review zonder uitnodiging
Antwoord van Lilly & Max
Hi Kristy
Thank you for leaving a review.
It's great to hear that the Pet Recovery Collar has been working well for you. That's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
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