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4,3
9 reviews
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Antwoord van Limepack
Thank you so much, Ricardo! 💚
We're delighted to hear that you were happy with the quality, service, and delivery time. Your kind words mean a lot to our team, and we're grateful for your support. We look forward to serving you again soon!
Brian
Limepack is always our go-to company when we need help with custom-designed packaging. There is room for all questions, and Limepack is great at sharing knowledge and helping you choose the right product. In addition, Limepack always offers support in creating a visual expression, so you can clearly see the design on the cup before approving the order.
We have ordered paper cups and plastic cups w. custom designs, and we have been happy with every single delivery and order.
If you are ever in doubt about your order or anything else, their fast service is also incredibly good.
Antwoord van Limepack
Hi Simone
Thank you so much for your wonderful review! 😊
We’re really happy to hear Limepack is your go-to for custom packaging and that you’ve had great experiences with both the paper and plastic cups. It means a lot to us and that’s exactly the experience we aim to provide.
Thanks again for your trust, and we look forward to supporting your next order! 🙌
Brian
We used LimePack for the first time and are very satisfied with their guidance, communication, and flexibility. I would be more than happy to work with them again!
Antwoord van Limepack
Hi Caroline!
Thank you so much for the kind words! 😊
We’re really happy to hear that your first experience with Limepack was a great one. It means a lot to us that you appreciated the guidance, communication, and flexibility. We’d love to work with you again anytime! 💚
Brian
very helpful and good product
Antwoord van Limepack
Hi Yeset!
Thank you so much! 😊
We’re really glad you found our team helpful and liked the product. Hope to work with you again soon! 💚
Brian
10/10 fra start til ende. Fantastisk samarbejde med Limepack og ikke en finger at sætte på de produkter, vi havde bestilt. Vil helt sikkert vende tilbage en anden gang :-)
Antwoord van Limepack
Hej Sarah,
Mange tak for de 10/10! 🙌
Vi er virkelig glade for at høre, at alt gik glat fra start til slut, og at du nød at arbejde sammen med os. Vi glæder os til at byde dig velkommen igen snart 😊
Brian
They ve been pretty quick with the delivery of a product of good quality. Very very satisfied with everything.
Thank you Samuel and the rest of the team.
Antwoord van Limepack
Hi!
Thank you so much for the kind words! 😊
We’re really happy to hear you’re satisfied with the quality and the quick delivery. I’ll be sure to pass your thanks on to Samuel and the rest of the team—they’ll really appreciate it. Looking forward to working with you again! 💚
Brian
Legendarisk kundeservice, hurtig levering og mega fede kopper!!!
Antwoord van Limepack
Hej Patricia
Mange tak! 🙌
Vi er glade for at høre, at du var glad for kopperne og havde en god oplevelse med vores service. Feedback som denne gør virkelig vores dag. Håber at samarbejde med dig igen snart! 💚
Brian
We would definitely not recommend Limepack as their product is misleading. Limepack presented itself (and still presents itself) as a company that fully adheres to the 'plastic-free' policy.
The products sold are totally lacking the guaranteed and agreed features.
If you promote a product without plastic, it is quite absurd that they send product where is written "SUP-Single use plastic".
Antwoord van Limepack
Hi Giulia,
I think there might have been a misunderstanding, and I’d like to clear it up.
You ordered 1,000 biodegradable paper cups from us. Our bio cups use a water-based coating instead of PE, making them AA certified recyclable.
Regarding the SUPD label, the Single-Use Plastics Directive has a broad definition that’s implemented differently across Europe. That’s why we usually suggest including the label on our bio cups. However, at your request, we can remove it, though this would be at your own risk.
Based on our system, I can see that you approved the design with the SUPD label included.
Here’s a quick recap of what happened:
December 20, 2023:
You reached out to start working on the design, and our designer gave you two options:
Design 1a: White cups (SUPD label removed).
Design 1b: Black cups (with the SUPD label).
January 2, 2024:
You asked to remove the SUPD label on Design 1a (white).
April 5, 2024:
You decided to go with Design 1b (black cups with the SUPD label).
April 11, 2024:
You approved the final design (with the SUPD label visible) through our platform.
April 24, 2024:
The order was delivered, and you mentioned you weren’t happy with the SUPD label on the cups.
My colleague, Samuel, explained that the design you approved included the SUPD label and offered a reprint at a reduced price, but we didn’t hear back. He has also followed up a few times to find a solution that works for you, but we haven’t heard from you since April. Today, you posted this review.
I’d love to work together to find a solution that works for you. Please reach out to me at fatimah@limepack.com to discuss potential solutions! Looking forward to resolving this together 😊
Warm regards,
Fatimah
NO LIDS with 18,000 Cup Order...
Unfortunately i'm having to leave a bad review for Limepack due to the sheer lack of customer service they have provided with my order. I ordered £6.5k worth of cups 2 months ago, and as it stands, i still have NO LIDS for them.
Every single day i call and they say we will call you back with an update - NOTHING! I've chased them every single day and i still have no lids.
The quality of the cups are amazing which is so gutting because i doubt i will be placing another order after this.
I'm still awaiting a resolution to my lid saga, they won't offer me a partial refund, they won't send out replacements and quite frankly i've had enough of chasing them anyways.
I will post the court results
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