Hoping the plant will survive as it was thrown over the fence into my back garden & left in full sun in the heatwave. There was no notification it had been delivered, they didn't even knock on my door... Toon meer
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Very helpful & knowledgeable staff at RHS show & 2yr later by email. Helped me select appropriate plants for my small wildlife pond. Marginals arrived ok but oxygenates mostly slime because Royal Mai... Toon meer
Bedrijf heeft geantwoord
Just bought a water lilley to finish off my Small ornamental garden pond. It was ordered online on the Saturday dispatched on Monday arrived on Tuesday. The plant has a very substantial root base it... Toon meer
Bedrijf heeft geantwoord
Bought a pack for a small pond and this is my very first adventure into aquatics. Delivery was about a week but good communication via tracking three pond plants plus extra water lily I ordered came i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Contactgegevens
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Verenigd Koninkrijk
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,3
Uitstekend
1K reviews
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Hoping the plant will survive as it was…
Hoping the plant will survive as it was thrown over the fence into my back garden & left in full sun in the heatwave. There was no notification it had been delivered, they didn't even knock on my door.
24 juni 2026
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for taking the time to share your feedback. I'm very sorry to hear about your delivery experience.
I completely understand your frustration. Your plant should not have been thrown over the fence or left in full sun during the heatwave, and we're sorry that you didn't receive a delivery notification or even a knock at the door.
We'll be raising this with our courier partner to help prevent this from happening again. In the meantime, we hope your plant recovers, but if it arrives in poor condition or doesn't survive, please let us know and send us a few photos. We'll be happy to look into this and work with you to find a suitable resolution.
Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
TERRIBLE DISHONEST COMPANY!
Oh how the mighty fall. In the greatest traditions of UK companies that start off ok and then just steadily go down hill. Linc’s Pond Plants have become a complete joke. I purchased some plants at Amazon. When I received the package it was for 4 not 5 as I had ordered. One was dead and had disintermediated, another was half dead. The plants were not even 5 cms long and in terrible condition. You cannot speak to a human at LPP, only a very irritating Ai bot, that does not take your details. I gather the office at LPP is run by a school boy who is clueless. I gave up trying to deal with LPP direct as it was clear they were not interested. Amazon has issued me a full refund. There are plenty of pond plant sales companies online, do your self a favour and deal with ANYONE of them. Take my advice and do not deal with this amateurish and disrespectful company. Below you will see the response from LPP, They never processed a refund, they are lying. This is a truly unprofessional shower of a company.
2 juli 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Good afternoon,
Thank you for taking the time to leave your feedback.
I'm sorry to hear that your experience did not meet your expectations. As soon as the issue was brought to our attention, we arranged for a replacement to be dispatched promptly. However, the replacement delivery was refused, and as a result, we processed a full refund through Amazon.
We sincerely apologise for any inconvenience caused and appreciate you giving us the opportunity to resolve the matter.
Plants arrived quickly and seemed to be…
Plants arrived quickly and seemed to be healthy. Time will tell
24 juni 2026
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re glad to hear the plants arrived quickly and look healthy on arrival.
We hope they continue to settle in well over time, but please don’t hesitate to get in touch if you need any help.
The plant received was both excellent…
The plant received was both excellent quality & value..
24 juni 2026
Antwoord van Lincolnshire Pond Plants Ltd
Thank you very much for your feedback. We’re really pleased to hear you’re happy with the quality and value of the plant.
Don’t bother they are naff…
I spent over 130.00 to say the plants are a disappointment is a understatement, I emailed saying the weed and other plants had actually rotted, numerous plants were yellow, one had all the roots showing so I had to buy additional soil, initially a lady, Sophie said I could have a refund on the dead weed, I sent her additional pictures of the yellowing dying plants, a man Oliver replied saying they all looked healthy, to make sure I had them correctly placed, I had done as directed, he just gaslite my concerns and fobbed me off. I will never use this company again. I gave one star, because at least Sophie acknowledged there was a problem. She said she would issue a refund, as yet I have not received it, after Oliver’s message I don’t expect to see a penny!
25 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you have been disappointed with your order and the service you received.
We appreciate that, having spent over £130, you expected the plants to arrive in a condition that met your expectations. We understand your concerns regarding the plants you reported as having rotted, the yellowing foliage, and the issues you experienced with some of the root systems.
We are sorry that our communication has left you feeling that your concerns were not fully acknowledged. This was certainly not our intention. While aquatic plants can sometimes display signs of seasonal dieback, transit stress, or require time to establish, we recognise that each customer's concerns deserve to be carefully considered and addressed.
Regarding the refund discussed with Sophie, we would be happy to review the status of this for you and ensure that any agreed resolution is followed up appropriately. Please contact us directly with your order details if you have not yet received the refund so that we can investigate this matter further.
We sincerely apologise for the frustration and disappointment caused and thank you for bringing your experience to our attention.
Second time in purchasing from them
Second time in purchasing from them. The plants were very poor quality. We contacted them and sent them a pic of the plants saying they were unsalvageable. They disagreed and wanted us to send the plants back. By the time they replied we had already binned them. £80 we won’t be getting back . We won’t be buying from them again.
7 mei 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Here's a professional and measured response you could post:
Thank you for your feedback. We are sorry to hear that you were disappointed with your order and the experience you had with our customer service team.
When concerns are raised about plant quality, we often request either additional photographs or the return of the plants so that we can inspect them and assess the most appropriate resolution. This helps us distinguish between transit stress, seasonal dieback, and plants that may genuinely have failed.
We understand that, in this instance, the plants were disposed of before the return process could be completed, which unfortunately limited our ability to investigate the issue further. We appreciate that this was a frustrating situation for you, particularly given the value of the order.
We sincerely regret that we were unable to reach a resolution that met your expectations and are sorry to hear that you will not be purchasing from us again. We value all customer feedback and will take your comments on board as we continue to improve our products and service.
Kind regards,
Lincs Plants
Disappointing second purchase
Disappointing second purchase. Plants were broken when arrived and only sent 4 out of the 5 water lilies from advertised pack of 5. Contacted firm to say not bothered about refund but that they should consider their courier. Received no reply which reflects their customer service.
13 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear about your experience and the disappointment caused by the damaged plants, missing item, and lack of response to your comments, unfortunately i believe this is due to our office not being open at the time the email was sent. We understand your frustration, especially as this was your second purchase. This is not the standard of quality or customer service we aim to provide, and we apologise for letting you down.
Ordered 4 plants ,received 2
Ordered 4 plants ,received 2. Generic e mail saying they were training new staff then told without pictures of packaging there was nothing thet could do. GO TO WORLD OF WATER they have customer service, something lincs plants could learn from. Extremely poor company
1 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused by the missing items and the outcome of your enquiry. We understand your disappointment and apologise for the inconvenience caused. This is not the standard of customer service we aim to provide, and your comments will be taken seriously as we review our support processes.
Poor quality plants
Having read the reviews for this company, I decided to place an order.
Water soldiers, fell apart. Sent some more, same thing.
I did btw order some from an ebay site that have not only survived, but flourished.
Frogbit, died, again I ordered from an ebay site and they are looking good.
The oxygenating weed is hanging on.
Finally some good news, my water lily is looking good.
Having spent £67 on this site I have ended up with a bare rooted lily and some poorly oxygenating weed
1 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear that several of the plants did not establish successfully and understand your disappointment, particularly after replacement plants also failed to thrive. We are pleased to hear that your water lily is doing well, but we regret that your overall experience did not meet expectations. Your comments will be taken seriously as we review our quality standards and product performance.
My first and last experience with this…
My first and last experience with this company..
Ordered some perennials from this company on 23/02
Month later On 23/03 i emailed asking for update regarding delivery as there was no email that my plants were dispatched. After emailing back and forth for another month, and being told multiple times that the order will be processed ect (responses were very few and far in between, i had to chase every week or so) i asked for refund couple of times and was ignored, so i requested refund from Paypal at the end of April which was granted
AVOID AVOID AVOID, i dont know whats wrong with this company, seems like they pick and choose whos orders they will actually dispatch
23 februari 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration with the delays and lack of communication regarding your order. We appreciate you taking the time to share your feedback and apologise that we did not meet your expectations. We’re sorry that the situation resulted in you having to pursue a refund through PayPal and regret the inconvenience caused.
Pathetic perennials part 4
13 June - still no response, despite asking me to contact them directly &then replying to my review to acknowledge how frustrating the lack of response must be! Appalling customer service
13 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
We’re very sorry to hear you remain unhappy with your experience. We have investigated this further and can confirm that all correspondence received has been responded to each time.
We sincerely apologise if you feel your issue has not been resolved to your satisfaction, as this is certainly not the level of service we strive to provide. We truly value all customer feedback and are always happy to continue working towards a resolution wherever possible.
After a week of emailing this company
After a week of emailing this company, I received no customer service or response to my concerns.
I ordered four aquarium plants. Unfortunately, only one arrived in good condition.
The Java fern was excellent, healthy, and is doing very well in my aquarium. No complaints at all, 10/10.
The Ceratopteris thalictroides was only just surviving on arrival. It wasn’t in great condition and I’d rate it around 4/10. 9 days later I have thrown it away and got a better specimen from a company that actually cares about their customers.
The hornwort was the biggest disappointment. It arrived dark brown, almost black. I know it can regrow but after 9 days in a separate tank, it’s soft, and unhealthy. It didn’t smell right and was clearly not in the condition I would expect. It is now in the bin and shouldn’t have been sent to me like that. The next days later I purchased hornwort from another company and it arrived bright green, healthy, and thriving, which highlighted just how poor the plant supplied by this company was.
The Salvinia natans was also in very poor condition. After dipping it to check for hitchhikers, I found extensive browning underneath. This wasn’t normal die-back that would recover, it appeared to be deteriorating and becoming mushy. I ended up throwing it away on the day of delivery as I didn’t trust its condition.
I contacted the company immediately about the hornwort when I opened the package, and then again after noticing issues with the other plants, I received no reply from them.
The only reason I am giving 2 stars is because the Java fern was excellent. Unfortunately, the quality of the other plants and the complete lack of customer service means I won’t be purchasing from this company again.
A disappointing experience and, sadly, a waste of money on my order 34595.
5 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and appreciate you taking the time to provide such detailed feedback. We understand your disappointment with the condition of several of the plants received and are sorry to hear that your attempts to contact us regarding these concerns went unanswered. While we’re pleased that the Java Fern arrived in excellent condition, we apologise that the rest of your order and the level of customer service you received did not meet expectations. Please contact us directly with your order details so we can review this matter further.
Very helpful & knowledgeable staff at…
Very helpful & knowledgeable staff at RHS show & 2yr later by email. Helped me select appropriate plants for my small wildlife pond. Marginals arrived ok but oxygenates mostly slime because Royal Mail delivered very late - we were in but that person hadn’t bothered to try our door. Lincs Plants immediately sent replacements free of charge - and put a hold on it as we were going away. I hope they were reimbursed by the Royal Mail.
What I need now is advice on ongoing care - do the small plants in small pots need to be potted on into larger baskets next year?
8 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
We’re delighted to hear that our team was able to help both at the RHS show and later by email, and that the replacement plants arrived successfully. Thank you for your kind words and understanding regarding the courier delay.
As a general guide, many marginal pond plants will benefit from being moved into larger baskets once they become well established and start filling their current pot. This is often every 1 to 3 years depending on the variety and growth rate. If you’re unsure about any specific plants, please get in touch with details of what you purchased and we’ll be happy to advise on their ongoing care and whether they will need repotting next season.
The brochure was very helpful and…
The brochure was very helpful and informative especially for a pond ‘novice’
The plants themselves arrived very promptly, well packaged and healthy.
25 mei 2026
Antwoord van Lincolnshire Pond Plants Ltd
We’re really pleased to hear you found the brochure helpful and informative, especially as a pond novice. It’s wonderful to know your plants arrived promptly, well packaged, and in healthy condition. Thank you for your lovely feedback!
I don’t think I have ever written a…
I don’t think I have ever written a negative review before , I spent £87 on plants and under half have been successful, the Achillia did look dry when they arrived , I soaked and planted them the same day but they were too far gone.. The sedum were fine but they are pretty robust.
Did speak to customer service but not at all helpful with no offer of any replacements. Not sure if delays in postage maybe ?
Nicola
11 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your disappointment, especially after spending so much on your order. We appreciate your feedback and are sorry that some of the plants did not establish successfully and that you felt unsupported when you contacted customer service. Thank you for bringing this to our attention, and we apologise that your experience did not meet expectations.
From zero......
I had a real problem with the first order of aquatic plants and would have given 0 stars, however, credit where it is due, I was listened to and it was sorted out quickly for me.
The replacements came today and they are healthy and lovely.
Thank you for rectifying what was initially not a good experience.
10 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback and for giving us the opportunity to put things right. We’re sorry your initial experience fell short of expectations, but we’re delighted to hear that the issue was resolved quickly and that the replacement plants arrived healthy and in great condition. We truly appreciate your understanding and support, and thank you for your kind words.
Plants, packaging, despatch - an excellent company.
Not only are the plants in excellent condition but the packaging was so carefully done that the plants arrived as they were packed ( unlike many other on line plant suppliers!). The despatch was swift. It was a pleasure to find such a professional company.
5 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear that your plants arrived in excellent condition and that our careful packaging and swift dispatch met your expectations. Your kind words mean a great deal to us, and we truly appreciate your support. We’re pleased you found us to be a professional company and look forward to serving you again in the future.
i ordered £50 of plants on 24 hour…
i ordered £50 of plants on 24 hour tracked delivery! they showed up 8 days later with a broken box and very sorry squished plants ! emailed with photos to be told they will probably pick up !!!!
very disappointed as i’ve used this company before there Chelsea debut and was really happy !!!!
25 mei 2026
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the condition of the plants on arrival. We understand how disappointing this must have been, especially after previously having a positive experience with us. This is not the standard of quality or service we aim to provide, and we sincerely apologise for the frustration caused. Your comments will be taken seriously as we review our delivery and customer support processes.
Worst plants I’ve received
Generally wish I hadn’t used this nursery. Charged a premium delivery fee but actually receive a slow and misleading service (you get an email a week before despatch). When your order arrives, the pond plants are nothing like the photos on the website, the stalwart was tiny floating clumps, the ranunculus was mainly stem with 2 good leaves (acceptable quality).
I really don’t like the compost they send with the water lily kits, luckily I put it in a bucket before placing in the pond because it left an oily layer on top of the water. (Lily was good quality) and the iris was ok.
I would not recommend this nursery to anyone, nor will I use them again. Save your money go elsewhere!
1 juni 2026
Review zonder uitnodiging
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate your detailed comments regarding delivery communication, plant quality, and the water lily compost. We understand your disappointment and apologise for the frustration caused. Your feedback will be taken seriously as we review our product descriptions, packaging, and customer communication processes. If at all possible please get in contact with us on gmail in order to resolve this issue to the best of our ability.
Nice plants in excellent packaging.
The plants took a long time to arrive and were in transit for several days so I was worried about what state they would be in on arrival. However they were really well packed and still looked like healthy plants with good information included in the pack - so overall I am very pleased.
25 mei 2026
Antwoord van Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear that despite the extended transit time, your plants arrived healthy and well packed. It’s great to know the care information was helpful and that you were pleased with your order overall. We truly appreciate your support and hope to serve you again soon.
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