Linden Homes Reviews 

Very smooth no problems with anything. Site team and customer service were fantastic. Couldn’t help us enough.
Houses are Built to very high standard.

The interactive with the personal and honesty in providing the information that was required. The documentation and leaflets afforded us and opertunity to explore things that we had not considered.
Which we are greatful for.
There professionalism was really appreciated.

The state in which Vistry Homes has left the Perrybrook development in Brockworth is absolutely disgraceful.

The development looks increasingly neglected, with dead trees, messy and poorly maintained residential areas and a general lack of care across the estate. The main spine road is particularly appalling. It has still not been properly topped, contains significant potholes and has numerous uneven surfaces. The condition of the road has already caused significant damage to cars belonging to residents.

What makes the situation even more frustrating is the complete lack of accountability. Rather than taking responsibility for the condition of the development, Vistry appears content to blame everyone else and pass responsibility elsewhere. Regardless of who they believe is technically responsible for individual issues, Vistry built and sold these homes as part of this development, and residents should not be left living with an estate that looks unfinished, neglected and poorly maintained.

Dead trees, poor landscaping, messy communal areas and an appalling road surface are not what residents should expect after investing significant amounts of money in new-build homes. The main road is particularly unacceptable and is becoming a genuine problem for residents and their vehicles.

Perrybrook has been left looking like an afterthought, and the lack of ownership from Vistry Homes is extremely disappointing. The development needs proper investment, maintenance and accountability - not endless excuses and finger-pointing.

When buying a new home, it's easy to focus solely on the property itself, but the people you deal with throughout the process make just as much of a difference.
From my very first interaction with Allison Melia, I felt supported rather than sold to. She was approachable, knowledgeable, and always willing to answer questions or provide updates without making the process feel transactional. There was a genuine human element to every conversation, which made what can often be a stressful experience feel much more straightforward and reassuring.
Throughout the purchase, communication was clear, and I always felt informed about what was happening next. That level of customer service gave me confidence that I had made the right decision.
Since moving into my new home at Ferriby Fields, there have been a few minor snags which is not uncommon with a new-build property. What has impressed me is how promptly Allison facilitated the response from Linden Homes. The issues have been acknowledged quickly, and the team has been proactive in arranging for them to be resolved. It's reassuring to see that the commitment to customer care continues after completion, not just during the sales process.
Overall, I'm very pleased with both my home and the experience of buying it. A sincere thank you to Alisson for her professionalism, patience, and genuine care throughout the journey, and to the Linden Homes team for continuing to provide responsive aftercare. Based on my experience, I wouldn't hesitate to recommend Linden Homes to anyone considering a new-build home.

Myself and my wife have visited the sales office at Woodland Glade in Telford several times and left details multiple times. Firstly we asked about a particular plot, to be told that it wasn’t yet available and we would be contacted when it became available. We chased this up 2 weeks later as we’d heard nothing, only to be told the plot had sold.
This was the first set back, we then enquired on another plot, which we were ready to proceed with the plot and part exchange, we had no help whatsoever and were batted away at every opportunity. We finally found another plot, once again, we went in and enquired, were told to leave our details again (for the third time) and they would get back to us and get the ball rolling with the part exchange process! That was 3 weeks ago! We’ve not heard a single thing, it’s almost as if they are desperate to not sell you a house.

Hannah was brilliant from the moment we met her right up to the time we reserved

We met Martin at the site office at Kings Newton. He is a very knowledgeable and experienced person. He was polite and explained everything very well.

They are fantastic and make the whole journey seamless for you. I recommend them.

Allison Melia was amenable knowledgeable and very helpful.
Fabulous property.
Thank you
Tracy

Martin really helped us navigate all there is to know about choosing a new build! Went through a-z without overwhelming us!!

Excellent customer service experience. The Staff are always in contact to explain and clarify. I appreciate their kindness. Naomi has been so helpful. Many thanks.

Hello Marcus

Pls see read my previous review. I would of also thought you would have the information on your systems.

We went to have a look at one of the Linden Homes sites and was firstly greeted by the absolute best sales rep I think I’ve ever had the pleasure of meeting. Sandra was fantastic from start to finish. She was kind, caring and even stayed late to help us choose carpet and flooring and sort documentation. Nothing was too much for her and she was available to call or email any point during the process. She was even amazing with my two young girls! We also had a sales rep from the same office called Megan. Again, her customer service was priceless…..she was so friendly and accommodating. I found myself sitting talking to her for ages when I went to sign documents. The staff literally felt like friends by the end of the process and I don’t have a bad thing to say about the experience. Thank you so much for making our dream a reality! Liz and Dean x

Rhodri and the team have been brilliant. Communication is second to none if anything is needed. I would also like to mention Gav at Hollin Bank has also been great. Thanks again for your supporting and looking forward to working with yourselves and the wider team.

Buying a new-build from Linden Homes has been one of the biggest regrets we've made. From the day we moved in, we've experienced issue after issue with items that were broken, poorly fitted, or already damaged before we even received the keys. You expect a brand-new home to be finished to a high standard, but that has not been our experience.

To make matters worse, a builder let himself into our home without any warning or permission. Luckily we had family there at the time who the builder was shocked to see. We got home to find that someone had been inside our property without our knowledge. This was completely unacceptable and left us feeling that our privacy and security had been disregarded.

Whenever repairs have been needed, we've been told we have "no choice" about when contractors attend, with little consideration for the fact that people have jobs, families, and other commitments. When they come to fix the problems, they damaged other areas of the house that were fine before. Rather than feeling supported, we've often found customer service dismissive and inflexible.

We also paid a significant amount for the house, only to later discover that many of the materials and fixtures installed appear to be of a much lower quality than we expected. Like alot of the people coming to fix the house keep telling us, they have used the cheapest materials and appliances. It feels as though we've paid premium prices without receiving a premium finish.

To top it all off, the electric vehicle charging point was installed on the side of the house, despite the parking spaces being at the rear. This makes charging an electric vehicle unnecessarily inconvenient and unsafe and seems like a poorly considered design decision. I've made multiple emails about this to them and have been ignored each time.

Overall, we've been extremely disappointed with the quality of the workmanship, the communication, and the after-sales customer care. Buying a new-build should be an exciting milestone, but our experience has been stressful from start to finish. Based on our experience, we would not recommend Linden Homes.

Just paid the deposit for the house Matt the salesmen was great al the way from when we went in the office he help us find the right house size etc showing us the show house and explained everything to us the lady next office was just as great as Matt will recommend to any one buying a new house thank you Steve&dot

What made our journey ( so far) great was the people. Liz and then latterly David were very welcoming, accommodating, patient, helpful, supportive ( especially through the IT based process) and were very personable. We are most appreciative of their efforts to enable us through the process of securing a reservation on the home we very much wanted.

If you are considering a Part Exchange with Vistry Group / Linden Homes, read this first. They will happily let you waste your money and stress your family out before pulling the rug at the final hour.
We went through the PX process, received our offers (which was low, but we decided to proceed), and were explicitly told to reserve our plot and instruct our solicitors—which cost us over £500 in upfront fees. When we heard that we had to have a level 3 survey done and read the T&C's, we became concerned. Especially as none of this was told to us before we was told to instruct solicitors. The Area Sales Manager, Charlotte, explicitly reassured us not to worry, claiming they had previously accepted properties with massive risks like leaking oil heaters, and that the survey was just looking for 'major structural' failures.
The surveyor's report literally stated: 'The property is considered to be a reasonable purchase at the agreed price... These deficiencies are quite common in properties of this age and type... we can see no reason why there should be any special difficulties on resale.'
Yet, the moment the report landed, the corporate gaslighting began:
a. First, they claimed the 'sheer volume of reds' meant it was a no-go.
b. We immediately provided up-to-date heating and multi-fuel certification, which cleared almost every single red flag, leaving just a gutter and a porch canopy (potential lead paint, entirely standard for a 1960s build).
c. We offered to pay out of our own pocket to fix the guttering and repaint the canopy.
d. They then shifted the goalposts AGAIN, screaming about 'asbestos'—despite the fact we explicitly disclosed the house was built in the 1960s on the very first form we filled out!
e. Finally, they claimed the 'timeframe to get quotes' posed 'too large a risk to the business.'
It is glaringly obvious they just wanted an easy exit strategy. Instead of acting with an ounce of integrity and telling us at step one, they used a solid, standard pre-2000 family home as a pathetic scapegoat.
They have left myself, my partner, and my young daughter out of pocket by over £500, completely heartbroken, and incredibly frustrated. An absolutely soulless, hypocritical company that treats human beings like numbers on a spreadsheet. Avoid them at all costs.

UPDATE to the below. At no point did we cancel our reservation, we was simply told we had to sell privately and the plot wouldn't be held for us. Make up your mind. Also, you forget to delete the AI response at the bottom. As stated above. Soulless.

Rhodri has been helpful as always since the beginning of January with our house search & has been assisting us for the last few months ☺️ knowledgeable & friendly!

It was a lovely experience, the person that toured us was lovely