Live Well Weight Loss Reviews 

My first order went well and, after a consultation, the order arrived promptly. My second order has been sat there for 6 days (29th October to 4th November) in a 'order processing' state. They've taken my money (of course) I've emailed (yesterday)but haven't received an update. I've just called them and no answer... All I now hear when I call is 'that mailbox is full please call later.

Update. Email answered. Seems like an admin issue as they were texting and calling me on the wrong number.

Really felt confident with the personnel consultation and advice given

Good communication and easy to use

A really good service, very thorough and very quick delivery, would recommend.

My first order was delivered with no problem. Contacted them when I had an issue with trying to login to my account but they swiftly got back to me, via a telephone call. Very good customer service

Excellent service

Quick, friendly service! Thanks

Ive been ordering from Live Well for a few months now and ive been extremely happy with their service, I love how they check in with you and I know that I can contact them any time. Ive never had any issues from placing an order to delivery, its all been done quick whilst being updated throughout.

Company are very supportive & quick to post items when ordered

Great service and heloful

Recent price increase due to americas inflation of the product but being a regular customer before this and not being able to place my order due to stock limitation out of live wells hands.. they managed to secure me one on the previous pricing and honoured it me… a quick phone call from the manager and a discussion regarding moving forward I cannot recommend this pharmacy enough. Above and beyond for me! Thank you

This is a super pharmacy, the response to emails is immediate, very professional and efficient, best ever

You know when you find a local chemist that you feel comfortable with. The one where you pop in and the person behind the counter knows who you are and is there to lend an ear if needed and give advice. I didn't think I would find that with an online chemist but with these guys I did. They know their stuff and understand everyone's journey is different and personal. Yes there are companies out there giving out discount codes but I would rather go somewhere I trust and where they value their customers. In these uncertain times with price rises out of their control they are doing their utmost to try and support loyal customers and communicate with new patients with honest and respect. I would 100 percent recommend this pharmacy they have help me change my life and get the old me back.

Purchased 10mg Mounjaro, list price £149. The next day the order was refunded without reason, which left me with a bad experience.

The next day after leaving a negative review on here, I received a call from them explaining the situation to me and they reassured me they'd honour my order.

Ever since then, they've been phoning me every other day to keep me informed of the situation.

Stock issues have affected all pharmacies badly, due to the price-change announcements by Eli Lilly.

Today, Live Well called to confirm they received stock and allowed me to reorder at the same refunded price I paid.

I then had a video consultation on WhatsApp to confirm my weight on scales and to show them my body in the mirror.

Everyone makes mistakes, it's how we correct them. I've now left with a positive experience and would recommend this pharmacy to others.

Did the online consultation for mounjaro and ordered just as the price increases all kicked off. They took my money and next day cancelled my order. No refund as of yet, so out of pocket and having to find another pharmacy to make another order with. Funny how their prices have now gone up yet, this isn’t meant to happen till 1st September…..

Quick and easy process, next day delivery

Called when they said. Asked questions about my health. Had to give evidence of my weight. Very professional

Amazing personal service.

Quick to turn around an order and made themselves available for an informed consultation that didn’t feel rushed or judgy.

Would recommend!

Received a very warm and professional phone consultation and used video call to verify weight etc. No stock issues like the bigger sites. Delivered the next day with no issues. Will use again.

I cannot speak highly enough of this weight loss service. From day one, the team was supportive, knowledgeable, and genuinely invested in my success. The personalised plan they designed for me was not only effective but also realistic and sustainable. I lost 12 pounds in 10 weeks, and more importantly, I’ve gained a whole new understanding of my health and habits.

What truly sets them apart is the combination of expert guidance, motivational coaching, and accountability. The check-ins kept me focused, and the nutrition advice was practical and easy to follow—even with a busy schedule.

If you’re serious about making a lasting change, this is the program to do it with. It’s not just about weight loss; it’s about transforming your lifestyle in a healthy and empowering way. Highly recommended!