Amazing service. A huge thank you to Emogene, that helped me throughout the process. Explained everything, making me feel confident to make my first order. If you’re thinking about buying water,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service! We have stayed with Living Water for more than half a decade, since their service is always helpful and reliable. This applies to everyone from their staff with whom we speak regularl... Toon meer
Bedrijf heeft geantwoord
Janine Petersen really helped me find the perfect water dispenser for my household. No more tap water but pure filtered water. I don't need to pay so much money for spring water at shops any longer in... Toon meer
We've used Living Water's bottled water coolers for 20 years in our busy (and thirsty) University Department and I would recommend them without hesitation. Their team are always very helpful both in t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Flessenwater leverancier
- ook in
- Drinkfonteintje
- Kantoorbenodigdhedenwinkel
- Kantoormeubilair verhuurwinkel
- Waterfilterleverancier
Geschreven door het bedrijf
Living-Water Ltd is London’s leading independent supplier of water coolers and bottled water delivery services for offices and homes across Greater London and throughout the UK. We provide premium natural spring water in 18.9-litre bottles and offer an extensive range of bottled water coolers, mains-fed water dispensers, and instant hot-water taps — all available to buy or rent. Our mission is simple: to deliver clean, great-tasting water with exceptional service, transparent pricing, and the fastest response times in the industry. Whether you need a reliable hydration solution for a busy office, a gym, or your home, switching to Living-Water is easy. We’ll help you reduce costs, change supplier smoothly, and find the perfect cooler for your space. What sets us apart is our commitment to quality and hygiene. Every cooler we supply is fitted with the latest WaterTrail™ and carbon-filtration technology to ensure pure, refreshing water every time. Backed by a passionate team, nationwide coverage, and regular maintenance schedules, we’re proud to provide the most dependable water-cooler service in London — keeping businesses and households hydrated, sustainably and reliably.
Contactgegevens
Unit 1, 55 Weir Road,, SW19 8UG, Wimbledon, Verenigd Koninkrijk
- 02031399051
- info@living-water.co.uk
- living-water.co.uk
4,8
Uitstekend
191 reviews
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Living water Ltd is so much hidden cost! Don't go with them.
Do not go with this Living water Ltd at all. This company is so many hidden cost and tgey truing to take advantage to your company. It was so dangerous and no any loyalty to customer. Must avoid this company !! Most dangerous I ever experience before.
4 juli 2019
Review zonder uitnodiging
Antwoord van Living-Water Ltd
UPDATE FROM THIS CUSTOMER:
Dear Living-Water team and Director,
Following the phone call from your director earlier today who spoke with one of my colleague who passed a message to me, I would like to make the situation clear.
I misunderstood about the costs associated with the contract, and therefore was relating to hidden costs. I left the review on the trustpilot website. But now I fully understood the situation and I would like to apologize for the misunderstanding I had. In regards of the £15 refund we have been told that it would take couple of weeks for the account team to process and finalise the agreement from the moment your company collect the cooler and empty bottles, but it took quite a while and no one contacted from your end and therefore, I have instructed one of my colleague to follow that payment.
I am thankful for the service your company provided and I would like to keep our relationship positive with your company.
I do not know the direct email of the director, could you please forward to him.
Sincerely,
Sunee S.
Manager
Fatboys Thai restaurant
431-433 Richmond Road
TW1 2EF
Living Water is undeniably the worst…
Living Water is undeniably the worst company I've ever had the misfortune to do business with. They don't listen to instructions, they deliver water as and when they choose having been reminded/told a million times not to – and even when I haven't ordered anything. It seems their call centre is in New Zealand or South Africa and the logistics DO NOT work. Often they answer the phone 'good afternoon' when it's 9am in the morning here. Amateurs!
I even wrote a letter of complaint well over six months ago and have yet to receive a reply, even though I asked them to take a look at it. I have been way too busy to keep chasing these jokers or shop around for another more professional water supplier, but I'm at the end of my tether so will cancel my subscriptions now, but I'm preparing for this to be like pulling teeth like every other encounter I've had with this joke of a company. The only redeeming factor is that the water is super nice. But enough is enough, time to move on!
Do not use this company.
30 april 2019
Review zonder uitnodiging
Antwoord van Living-Water Ltd
Dear Max
Thank you for taking the time to share your experience back in 2019. I’m genuinely sorry for the frustration you went through then, and I appreciate that you still cared enough to write such a detailed review.
A lot has changed since that time. From 2021 onward, we’ve overhauled our delivery and customer-support systems — including localised UK logistics scheduling, faster response times, and an internal service-tracking system that ensures every enquiry or complaint receives a written response within two working days.
It’s clear we fell short during your time with us, but we’ve worked hard to make sure future customers receive the reliable service you should have had.
Thank you again for highlighting those issues — your feedback genuinely contributed to how we improved.
— Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
Do not recommend!
Sales team are great when you're interested in ordering, but once you're hooked they neglected us entirely. The quarterly sanitation we're paying for has only happened once over the last 2 years.
Now that we want to cancel, we have had a few emails ignored and when we called, we were told they only deal with cancellations once a week.
Not impressed, do not recommend
21 januari 2019
Review zonder uitnodiging
Antwoord van Living-Water Ltd
We are sorry that after two years of being a customer you decided to end our relationship. Some of the issues related to the account being overdrawn and only paying in late December a 1st July invoice and later ones having been chased hard by our accounts team.
In early 2018 we changed software provider that created some issues with servicing where a few customers were not memorised properly and it led to subsequent errors. Sadly I cannot ascertain whether you were effected by this or not, but as soon as we were made aware of any client problem, measures were put in place to rectify the situation.
I see that you have not paid any of your bills from during your three months final notice period between cancelling in January and when the cooler and remaining bottles were collected in April. As you represent a charity doing important work helping disabled people and clearly were dissatisfied we have waived and written off the outstanding balance of £74.46.
I'm impressed with the service…
I'm impressed with the service delivery, friendly staff and water quality.
Keep up the good work!
12 oktober 2018
Review zonder uitnodiging
Got a comment from the management right…
Got a comment from the management right after my 1st review and wanting to cancel the service. I gave my user name and phone number. No update. I called them and spoke to someone name Samantha Price (who first signed me up for subscription service) and told me that my cancellation will take 3 months as this is the first time hearing about it.
I gave them the email that I sent and told her I have been complaining about wanting to end the service for quite some time. Either from email, review on trust pilot, google review, you name it. I want to end my subscription. She told me she will check back and let me know. One week past and still no update. I even specifically told them if there's still no update, I will go to the trade and commerce as I need to make an official report on this business.
2 september 2018
Review zonder uitnodiging
Antwoord van Living-Water Ltd
Sadly we didnt reply to this complaint at the time but what I do know is that like all rental businesses we have a written contract with all our customers that is very clear that either party can cancel by giving 3 months notice. This is the minimum any rental business will require, be it your sky sports package, gas supply, etc and is not unreasonable or onerous as you make out. We always accept a customers initial email of cancellation as the starting time for the cancellation period to commence, regardless of when it is confirmed as often customers may send their email to our accounts or sales teams and it can be missed among the volume of emails. However, this cancellation to be effective must be in writing (email or registered post) so there is no misunderstanding of timeframes.
Clearly that you have taken the time to write two very bad reviews you must have been seriously disgruntled and I apologise if our team failed to address your queries in time. Being a residential customer puts huge pressure on our delivery systems as we are not Ocado with a delivery driver in your road every day, but a water delivery company fitting your delivery within an area delivery.
Owing to residential customers being out at delivery times we may agree to leave water deliveries either with a neighbour or in an agreed place such as outside the front door. This is always a last resort but preferred by the vast majority of customers.
In terms of bottle deposits, these are charged when delivered and when picked up, and provided they are returned we do not benefit in any way. Because they are environmentally friendly being reuseable they are expensive to buy and represent a fixed asset that is depreciated over time and we need to be sure they are returned. Further to your complaint, with our new contracts for the past 18 months we no longer charge bottle deposits other than in the first months deliveries to avoid any problems of bottle build up as you describe, and being charged forward large amounts for deposits (even though they were subsequently being given back).
Disappointed
The company were quick to answer our sales related enquiries. However, once we had signed the agreement, things deteriorated quickly and it took a very long time to get the water cooler installed, with us having to chase multiple times. Once the water cooler was finally installed, we had some issues with it and requested a call out which again took months. When the engineer finally came out, it was without any notice from the company, and it turns out that the initial installer had not put the water filters in, which means that we were drinking unfiltered water for months. We were promised a full response and resolution by the sales agent, citing that she would personally be discussing the matter with the director of the company, however, we never heard anything from them again.
27 oktober 2017
Review zonder uitnodiging
Fast Delivery and Fantastic Experience
The Living Water system is available in either counter top and I was very satisfied with use of this company services .fast Delivery and Fantastic Experience
8 oktober 2015
Review zonder uitnodiging
Antwoord van Living-Water Ltd
Dear Geor,
Thank you for your review.
We are glad that you like our service and fast delivery.
Living-Water team
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