LMC Cars LTD  Reviews 

AWFUL AFTER SERVICE

I mean reading the other reviews, this is clearly an ongoing issue and disappointing experience with LMC cars. My car was sold to me with a flat spare tyre in the boot and the fuse box under the bonnet was missing the cover... I contacted them on so many occasions to get this sorted and eventually, they just ignored me altogether.

Terrible customer service and after-sale.
As others have mentioned, purchased a vehicle (Audi A3) and after the first car wash damage was revealed to the paintwork all along the side of the car. Much worse than just a scratch, clearly filled by LMC Cars (awful job) and covered up. Once I contacted them they didn't want to know and were not prepared to come to a resolution, unacceptable. Mentioned during the sale that we thought the side of the car had been sprayed and effectively shrugged their shoulders. Now taking up with the small claims court.
Customer service is very pushy. Asked why I couldn't just make the purchase on the first day of viewing. Didn't even sit down in the car once purchased to go over features etc.
Allowed me to drive out of the yard with the car still in mobility - could have led to a fine. Again, unacceptable and unprofessional.
No issues with the car itself, how it drives etc. otherwise very happy - it is just disappointing that the damage was clearly covered up. Misled the customer, false advertising.
Avoid using LMC Cars or take a professional with you to give the car a once over before you purchase.

Staff are ready to help always. Easy to talk to and welcoming with a nice coffee.

I had a really positive experience when purchasing my car with Paul at LMC cars and will not hesitate to use them again in the future

I bought a car just over a month ago and soon discovered the brakes needed replacing — something that should have been sorted before the sale. I contacted LMC to raise the issue and was told to bring the car in. They checked and claimed the brakes were fine. However, after getting a second opinion, I was told they were not safe and needed replacing immediately for the safety of my children.

To make matters worse, I’ve since reached out to LMC several times and haven’t received any response. I’m extremely disappointed — not only were we left with an unsafe vehicle, but also out of pocket for something that shouldn’t have been our responsibility.

Poor after-sales care and a serious safety oversight.

This Mercedes is not ULEZ compliant S3PPF.

Hi this mondeo isn't ULEZ YY15YNT.

Are you serious? I used the ULEZ compatibility search on your webpage and found two vehicles that are not ULEZ compliant. How do you source your information? People often rely on your details when making a purchase, and it puts them in a difficult situation. I am now walking away from your services.

Response;
Hi,

I understand that receiving negative feedback can be challenging. However, I wanted to bring to your attention that I was recently in your yard near Upminster and spoke with your staff, and from the system he mentioned that vehicles for me.

During a thorough vehicle check, I found that both vehicles are classified as 5b and are not compatible with ULEZ regulations.

I was also informed that these vehicles have just arrived and need to be prepared for the showroom.
You must have a special TFL web to magically convert 6 to 5.
That is all from me good bye.

This was the 2nd time we bought a KIA from LMC. It was a pleasure dealing with Mo again. He was exceptional as before and went above and beyond to get everything ready including having new brake discs and pads installed.
Paul was also very helpful with facilitating the completion of the transaction and made the whole process very smooth. I would highly recommend LMC again as they are a trusted dealership with cars at good price.

The worst decision I’ve ever made was buying the car from them. At the time of purchase, I was told that everything was covered by a 3-year extended warranty and that if I had any issues with the car, I should go directly to them. It’s been almost three months since I started having problems with the car, and they told me they have nothing to do with my warranty and that I should contact another company. At the time of purchase, I only received the invoice and nothing more — I was never told about another company, and they don’t do anything for your car. Their only interest is to take your money, especially if you pay cash, like I did. You’re better off buying elsewhere than dealing with problems later and them doing absolutely nothing about it.

Awful company sold me car been in accident covered it up repairs showed through within months not intrested blatantly lied about repair after discovery stay away from this company

Terrible experience, I bought a car and they make a mistake with the documents on dvla, they didn't answer for 3 weeks and the answer was the same" I will call you back ". They don't do any services on the cars, avoid as possible..

Good customer servivce by Jenkis nice spoken chap and well dressed with smiles on his face.

Excellent service received. The company staff attended to us our enquiries professionally and supported us in deciding to purchase an MG HS.

Excellent service , absolutely love the car , highly recommend

Amazing and great staff
Ever so helpful
Went out of there way to help me
Would recommend highly

Purchased a 2019 Volvo XC60 in January 2025. Unfortunately what should have been me buying the nicest car I have ever owned, has turned into a nightmare.

Issue 1: When I purchased the car, the warning support start stop service light was on and was assured that after driving the car, it would recharge and remedy itself. Notified dealer that evening after 3 hours of driving that it had not remedied itself. Back for visit 1 to the dealer. I dropped off the car, was told they would replace the support start/stop battery. Picked up the car several days later, drove for over an hour and the light came back on. Back for visit 2. Was then told everyone had gone home for the night, so I should go to a local garage to get it looked at. Visit 3 was to my local Halfords who immediately notified me that the battery had not been replaced by LMC so they proceeded to change the battery. After several emails and calls, I was eventually refunded for the new battery. How LMC did not think I would eventually discover that the battery had not been replaced is beyond me. 2 half days wasted driving back and forth to LMC ultimately for nothing.

Issue 2: When I purchased the car, LMC rep confirmed he had done all of the paperwork and I would receive the new logbook within a number of weeks. Several weeks pass, after checking with LMC who confirmed it was done, I contracted DVLA who quickly confirmed no change of ownership had been registered. After several more calls to LMC, this was finally undertaken.

Issue 3: The front registration plate of the car is damaged so when buying the car, it was agreed a new registration plate would be sent to my home address. 6 months later and after numerous calls, emails and texts, and LMC confirming repeatedly that "their parts team would send it", the new registration plate has still not arrived.

Issue 4: Within a small number of weeks, the car unfortunately had a flat tyre due to a nail puncturing the wheel. When I went to have the wheel repaired, I was informed that the security wheel nut given with the car was not correct. LMC could not provide me with the correct one so this required me to go to my local Volvo dealer to get new wheel nuts on the car (another day out to another garage with my new car to fix a LMC issue). Thankfully this happened near home because if this had happened while travelling abroad, I would have had to leave the car until Volvo could have sorted it.

Overall, I have spent circa 15-20h chasing LMC and dealing with issues which never should have arisen. Terrible service and a very expensive purchase has turned into a nightmare.

I would advise on avoiding LMC at all costs.

Good salesman friendly people got good deal

Bought second hand A Class Mercedes. Car in mint condition as described High quality used car with no issues Drives beautifully First class, faultless customer service provided by Malcom and Wayne Friendly, helpful, trustworthy and knowledgable dealership A top notch, smooth and pleasant consumer experience Would highly recommend Lamwell Motor company for any potential purchaser

Very very friendly atmosphere
Quick process
Just all round great company

Really lovely dealership very trustworthy, easy to get to. Lovely staff amazing selection of good quality cars very happy with my new car.