Not worth the money. Listing Management: Product did not work and did not update information across platforms. Paid three months no results, no refund but cancelled the six month contract.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Margaret Briggs has been my Local Search Consultant for 6 years now. Her professionalism, knowledge, drive, enthusiasm & communication is second to none! She always arrives with a big smile & i... Toon meer
Bedrijf heeft geantwoord
Kailah from Localsearch has been our rep for many years. She has always given us great advice, and more recently helped set up a great website that ranks well. Our Google mybusiness profile was re... Toon meer
Bedrijf heeft geantwoord
We wanted help with putting our company onto Google My Business and ranking on line when people search us. Kailah has been very informative and explained in detail how to promote our business on Loc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.
Contactgegevens
138 Robina Town Centre Drive, 4226, Robina, Australië
- 1300 643 395
- enquiries@localsearch.com.au
- localsearch.com.au
4,0
Goed
394 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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i willian andrew basnett of 76…
i willian andrew basnett of 76 karraschs road 4655 run a business dogmatic dog wash under dog grooming to whom it may concern have never experience no catch up for this year advertising 2024 rang local search on the 4/7/24 Adam he then got in contact with Michael Brigs she was vague got no information was to much trouble so i rang back Adam as above he was vague it was my way or the highway it yes or no with add again and again i got up set playing a mind game ended p/ would appreciated a invoices for 2023 and 2024 and balance and check please .your's truly william hope to hear from you soon cheers 0427566054
4 juli 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi William,
Thank you for sharing your experience with us. We appreciate your patience as we worked to address your subscription and payment enquiries. We believe our team has been in touch to resolve any concerns you had. If there's anything more we can assist you with, please don't hesitate to reach out directly at support@localsearch.com.au.
Many thanks,
Your Localsearch team
Unbelievable deceit lies and cons.
Unbelievable deceit lies and cons, stay away. I’d be interested if there’s any way a class action could be filed against them. Just read the reviews. Absolute scum.
12 juni 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Steve,
We understand your frustration and are committed to resolving this matter. Our Customer Experience team is actively working to address your concerns. Please continue to collaborate with them so we can find a resolution.
Many thanks,
The Localsearch team
Be wary … no customer service once they take your money
As I was going through some bookwork for a business here in Queensland I discovered that local search was charging him double the amount but couldn’t come up with the extra contract. They offered a credit but we don’t want to deal with them anymore. I keep getting palmed off to another department and no one can send me the original contract that was signed for one of the businesses. They kept passing the buck even though I’ve had a few phone calls with various people … no one seems to want to take any responsibility, nor did they want to answer my questions after I’ve asked them the same question 4 or 5 times, they keep diverting and making it our problem not theirs. I did a search on Google and and the business did not come up in local search at all. When I queried this, the account executive said you have to type in the area for it to come up … even then it was way down on the list … mostly a nine or even lower. Had absolutely no or little help from these people they just keep taking money without producing any results. Yep $1820 per year … for the last 2 years (3,640 in total) that has been wasted because the slick salesman signed the business owner up to something he wasn’t sure what he was signing for. They will not accept anything but automatic direct debit. We are currently in limbo because no one wants to have an honest discussion about what is going on. We won’t be dealing with them again once the contract is up. Absolutely no customer service once that contract is signed . There is no training or education on how it all works and how to operate the app. I requested this help just the other day and nothing has happened .. just keep getting palmed off to another department. Save your money and just go to Facebook and get much better results for a lot less. Just saying.
11 juni 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Lesley,
Thank you for sharing your concerns. We take these matters seriously and want to assure you that our client relations team is addressing this concern following your review. Additionally, it's important to note that the business owner in question has two businesses for which we provide local business marketing solutions. This may clarify why there appears to be a charge discrepancy.
If you have additional concerns, please feel free to contact us directly at support@localsearch.com.au. We appreciate your understanding and the opportunity to address these concerns.
Many thanks,
The Localsearch team
Do not do business with this organisation
Do not do business with this organisation. Want to charge huge amounts monthly for no delivery what so ever. Misleading information when you meet, they’ll send you to do a review straight after , mind you this shouldn’t be done until you’ve seen results too.
Would highly recommend to stay clear of them as the information provided for their so called gold page is actually on their own local search page - not explained at all
No business uses local search -they google when they want to find a service etc - overpriced and under performing selling a product that doesn’t deliver.
I also don’t wish to receive a generic response from them like “we value your feedback blah blah” that’s lip service
Actions speak louder than words Local Search!
7 juni 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Elizabeth,
We regret to hear about your experience and take your feedback seriously. Unfortunately, we are unable to locate your account in our system based on the information provided in your review. We are committed to addressing your concerns and improving our services.
Please call our friendly accounts team on 1300 360 867 or email accounts@localsearch.com.au so we can assist you personally and resolve any issues you have encountered.
Thank you for bringing this to our attention.
Many thanks,
The Localsearch Team
SCAM ALERT! DO NOT USE LOCAL SEARCH!*
DO NOT USE DISGRACEFUL LOCAL SEARCH!
They will come in with smiley faces to sell you a bogus package and lead you on for months with absolutely no results, ignoring all requests to either deliver on the services they originally sold, or to stop subscription until the services are rendered. While they acknowledge their shortcomings they do nothing about it, and don’t listen to a word you say, or show any sort of respect. I will take these scammers to court with all written evidence at hand. Truly sad it has to come to this! I can only imagine the stress it would cause smaller business owners. Absolutely disgraceful! I initially had no prejudice going into partnership with them, but from decades of running multiple businesses and dealing with various third party providers, I can assure you this is not normal, you will face issues with them.
Do yourself a favour and stay away.
20 mei 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Seph,
We acknowledge the challenges you've faced regarding your website and Google Business Profile adjustments. We assure you that your concerns are being taken seriously.
As you know our team is in communication with you and has been making adjustments as quickly as possible based on your feedback.
Please continue to stay in touch with them to ensure we deliver a website that you are happy with and helps grow your business.
We appreciate your patience and understanding as we navigate through these adjustments
Many thanks,
The Localsearch Team
Scammer,s
I sing up for ad words and Website touch up instead I got zero phone calls and a 15 page landing that I have not approved yet or seen but it seems the guy's at this company need a lesson on what customer satisfaction really is so the long and the short is wouldn't advertise with you guy's ever again really disappointed and buy the look off all these reviews you need to pick you game up.if I could leave zero stars I would.
9 mei 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Todd,
We acknowledge your feedback and it's important for us to address your concerns and provide clarification on the situation. Regarding your marketing solution, we facilitated your request to terminate your marketing campaign well within our minimum term period.
However, due to complications with your existing website, we've encountered difficulties in progressing further. This website has never been published and had an opportunity to help grow your business. We are awaiting your communication to negotiate a payment plan to facilitate resolution.
We value your feedback and are available to discuss this matter further at your convenience. Please feel free to reach out to us.
Many thanks,
The Localsearch Team
Relentless scammers
If your business is struggling at any point (on the edge of bankruptcy) and you ask them to pause your subscription or please cancel they couldn't care less.
At one stage I forgot to send them screenshots of my bank in debit so they re invoiced it the next day because I didn't prove it 🙄
For months now they keep sending invoices but don't put me in the search results.
So you can't cancel because you have a 12 month subscription.
Yet even if you pay for this subscription late because you're forced to you don't go into their results 🤷😤 heartless scammers
12 april 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hello Kieren,
We acknowledge your concerns and value your feedback. Our subscription terms, such as minimum term agreements and payment management, are in line with industry standards. Your input will be considered as we work together to address the raised issue. Should you have any specific feedback or queries, please feel free to reach out to our customer support team for assistance.
Many thanks,
The Localsearch Team
3/15/24 been waiting 8 days for them…
3/15/24 been waiting 8 days for them to process a return of my money.
they told me 8 days ago they started the process.
the middle of the next week, i called them again to check of the status & they said it had been started.
3/26/24 just called them back & they said they were just now gonna start the process.
forgive me if i dont hold my breath!!!
26 maart 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Bruce,
We understand your frustration and want to assure you that resolving this matter promptly is our top priority. Could you please provide us with the name of the business you are associated with? This will allow us to look into the issue immediately and take the necessary steps to address it. Please contact us via support@localsearch.com.au. We appreciate your patience and understanding as we work to resolve this matter swiftly.
Many thanks,
The Localsearch Team
Lost Me
Started up a new business and reached out to Local Search twice approx 6 months ago. I received one email stating "Someone will contact you" after the 2nd time but to this date no-one has ever contacted me.
24 februari 2024
Review zonder uitnodiging
Antwoord van Localsearch
Hi Lee,
Thank you for reaching out. We understand your experience and appreciate you bringing it to our attention. At Localsearch, supporting businesses like yours is our priority. We're actively looking into the concerns raised and appreciate your patience as we work towards resolving this. Please feel free to contact support@localsearch.com.au if you would like further assistance.
Thank you
Localsearch
Antwoord van Localsearch
Hi Wendy,
Thank you for your kind words and for taking the time to leave us a 5-star review! We're happy to hear that you had a great experience with our SEO services. If you ever need anything in the future, don't hesitate to reach out.
Many thanks,
Your Localsearch team
They Refuse to publish negative…
They Refuse to publish negative reviews. Certaintly biased toward those that pay them. Just beware using them for research.
4 juli 2023
Review zonder uitnodiging
Antwoord van Localsearch
Hi Peter,
Thank you for your feedback. On the Localsearch platform, we have specific content guidelines in place to ensure consistency across all published reviews. These guidelines play a crucial role in determining the outcome of the publishing process. We sincerely appreciate your understanding and participation in providing valuable reviews. If you have any further questions regarding reviews, please don't hesitate to contact us at reviews@localsearch.com.au.
Many thanks,
Your Localsearch team
12 years with Margaret looking after me…
12 years with Margaret looking after me and today we nailed digital marketing.
Thankyou
Georgina
Sunshine Office Solutions
7 juni 2023
Review zonder uitnodiging
Antwoord van Localsearch
Hi Georgia, thank you for your kind words! We are thrilled to hear that Margaret has been taking care of your digital marketing needs for the past 12 years. Your satisfaction and success are our top priorities.
Many thanks,
Your Localsearch team
Wonderful experience with Margaret
Wonderful experience with Margaret.
Ivy Lane Flowers and Gifts
25 mei 2023
Review zonder uitnodiging
Antwoord van Localsearch
Hi Alana, thank you for taking the time to share your wonderful experience with Margaret at Ivy Lane Flowers and Gifts. We are thrilled to hear that you had such a positive encounter with her.
Many thanks,
your Localsearch team
Wanted excavating / landscaping
Wanted excavating / landscaping - I got 2 of the locals and a page full of irrelevant ads. Tried rewording a dozen times and still got junk mail. I’m going to walk around the corner and ask one of the locals his price and talk to 3 neighbours and ask them who they got.
15 mei 2023
Review zonder uitnodiging
Antwoord van Localsearch
Thank you for sharing your feedback regarding your experience on localsearch.com.au. We understand that you were looking for excavating/landscaping services and encountered difficulties finding relevant results. We will take your input into consideration as we continue to improve our platform's search functionality to provide a better user experience.
Many thanks,
Your Localsearch team
Margaret made my whole experience…
Margaret made my whole experience seamless and effortless. I met Margaret this afternoon and within 2 hours she had my business Felicity Hair up online with all my services, products & my gallery of photos.
I’m looking forward to working with Margaret for my new website through Localsearch
Thank you
Felicity
4 mei 2023
Review zonder uitnodiging
Antwoord van Localsearch
Thank you Felicity for taking the time to share your positive experience. It's great to hear that Margaret was able to make your experience seamless and effortless. We'll be sure to pass on your kind words to her and the team. Thank you again for choosing Localsearch, and we look forward to continuing to provide you with exceptional service.
Many thanks,
Your Localsearch team
Incapable of producing a website - clueless, witless
Incapable of producing a website, didn't ask for our 360 professional pics in our library until over a year after they started fumbling with the production of a website - they even had our old website to take content from but they're seemingly only interested in taking the hosting fee for a website that they've yet to produce.
The reps churn quickly, so as soon as you have one rep's attention he leaves, and so would I if all I got all day was disgruntled clients like myself
18 juli 2022
Review zonder uitnodiging
Antwoord van Localsearch
Thank you for your feedback. We understand our team is actively working with you to address your concerns and how to fast-track your website process. Your dedicated representative is always available to assist you and address any queries.
Thank you,
Your Localsearch team.
Great job great staff really new there stuff
They new what they were doing so made it a great experience. Cleaned up after they finished. Very happy.
30 maart 2023
Review zonder uitnodiging
Antwoord van Localsearch
Hi Chris,
Thank you for leaving us a 5-star review. However, we wanted to double-check that you left this review for the correct company, as we are a digital marketing service and it seems like your review may be intended for a different type of business.
Many thanks,
Your Localsearch team
Very helpful and informative :)
I’m super impressed and happy that I signed up with Local Search. Very helpful and informative to someone just starting a business.
23 maart 2023
Review zonder uitnodiging
Antwoord van Localsearch
Dear Peta,
Thank you for your kind review of Localsearch. We are glad to have helped and proved information you needed. Our team is always available for any questions or further assistance.
Thank you for choosing Localsearch.
Many thanks,
Your Localsearch team
Margaret has helped our business so…
Margaret has helped our business so much with her digital knowledge and helping our business grow.
City Nails &Spa
16 maart 2023
Review zonder uitnodiging
Antwoord van Localsearch
Thank you City Nails & Spa for taking the time to share your positive experience with our Digital Marketing Specialist Margaret. We appreciate you choosing Localsearch for your digital marketing needs and please don't hesitate to contact us if you have any further questions or concerns.
Many thanks,
Your Localsearch team
Margaret she amazing
Margaret she amazing. She help my business so much 💝
Thanks you!
J Beauty Bar Bundaberg
15 maart 2023
Review zonder uitnodiging
Antwoord van Localsearch
Thank you for taking the time to share your positive experience with Margaret. At Localsearch, we strive to provide excellent customer service and we're glad to see that our team member exceeded your expectations.
Many thanks,
Your Localsearch team
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