The UPS Store Reviews 

Very personable and courteous. They are usually backed up in am, but service and pricing are awesome!!

This was one of the worst experiences I’ve had at a UPS Store at 15205 Collier Blvd Ste 106 in Naples 34119, FL. The clerk (Chris) was rude, unpleasant, unprofessional, and clearly seemed inexperienced.

My package was 22 × 13 × 15 inches and 26 lbs. The clerk entered the dimensions incorrectly as 22 × 14 × 16, which increased the price by approximately $20. I immediately pointed out that the dimensions were wrong.

Instead of calmly correcting the issue, he became nervous and then measured the package with a tape. One side measured 13 inches, but he then pointed to another area and insisted that it was “more than 13,” so he entered 14 inches. The same happened with another dimension. There was no clear or professional explanation for why these larger dimensions were being used.

I understand that UPS has rules regarding package measurements, and I am perfectly willing to pay the correct price. What I will NOT accept is having questionable measurements entered, being charged significantly more, and then being treated disrespectfully when I ask a simple question.

The attitude of the employee made an already frustrating situation even worse. If you are going to charge customers based on package dimensions, measure the package accurately and explain the charges professionally.

I left feeling like I had no choice but to pay the higher amount.

Very poor customer service. Management needs to train their employees on both proper package measurement and basic customer service. I will seriously consider taking my business elsewhere.

The UPS Store at 2657 Windmill Pkwy Henderson Nevada 89074 - The BEST Experience - I have had a PO Box there for over 17 years and the Entire Staff has always gone above and beyond to help me - Give them a try - you won't be disappointed - Thanks to all the Staff at this UPS Store!

They hardly answer the phone but I'm guessing being the only UPS store with various services makes employees not so hospitable when they get consistent business. 😳

I am not one to usually post reviews, but after what I saw and heard on Wednesday 10/7/2026 I felt like I needed to share my experience. I was in the store around 11 a.m. or a little after. Molly was helping me with a very large fax when another lady came in. I don't know her name, and I don't think it was ever mentioned, but the way she spoke to the staff was extremely rude and disrespectful. I have to give the staff so much credit for how they handled the situation. The lady was being very disrespectful to the employee helping her, who I believe was named Megan, but Megan never once raised her voice. The manager even came up to try to help, but the customer continued to be rude. The staff apologized over and over, yet the lady just kept going. The way the staff handled everything was amazing. They remained professional, patient, and kind, even when they were being treated so poorly. I visit this location at least once a week to do returns, and sometimes even more often. The staff is ALWAYS friendly and ALWAYS helpful! The new staff they have is top-notch! Molly, Mike, Megan, Kyla, and Autumn are absolutely amazing! It doesn't matter what time of day I go in, or how busy the store is. I have been there when the line is out the door, and the staff is still friendly and always has a smile on their faces. As soon as you walk through the door, you are greeted! The staff can be all the way in the middle of the store, and they will still acknowledge you and welcome you as soon as you come in. I can be having the worst day, but by the time I walk out of that store, I have a smile on my face. The staff is so friendly that they can completely change your mood for the better! That kind of kindness and customer service is rare, and it deserves to be recognized. I really wanted to share this because the employees deserve to know that people notice and appreciate the way they treat their customers. Even when someone is being rude to them, they continue to show patience, professionalism, and kindness. Thank you, Molly, Mike, Megan, Kyla, and Autumn, for being so amazing! Y'all are doing a fantastic job, and you deserve all the recognition for it. Keep being the wonderful people you are! You make a difference, even in ways you may not realize.

AVOID AVOID AVOID!!! Hands down the WORST business in the Tri-State area. Had my son OVERNIGHT a package to me but THEY printed out the wrong label causing it to go to California instead of NC. Tried blaming me, i sent my son the wrong label; then tried my son but was able to prove them wrong since my son Only had the 1 Correct label. They portray they can't help or access any info & want you to call UPS customer service to fix their screw up; well CS gave them up said no they have access to the exact same system we use & there was no reason they couldn't have corrected their own mistake. Then act like he's doing me a favor by using what's called a package intercept: their own protocol to correct situations like the one they're good at causing. All signs pointed that it was going to be corrected but once Dave the actual store manager started ghosting me, refusing my calls when you could hear him tell the girl "I'm not here", has yet to call me back despite MANY times my wife & I called them I'm pretty sure the wrong package was intercepted deliberately. I hate to think that way but it's literally been 3 weeks since the intercept & over a month since i bought my label; No refund of ANY kind not the $83 for the label they never printed nor the $195 for the package itself. Go to Weirton Rental on Penn Ave. This is what i get for using the Steubenville UPS store: blamed, lied to, & ultimately: RIPPED OFF!!! Not even worth the 1 star! AVOID AVOID AVOID!!!

Today I visited The UPS Store in Groveland, Florida, to finally take care of a few Amazon returns that had been sitting around much longer than I’d like to admit!

From the moment I walked in, the customer service was friendly, kind, and professional, but I especially wanted to recognize Ruby.

I work in customer service myself, so I understand just how much kindness, patience, and attention to detail matter. I was a little unsure how to make an adjustment to one of my returns through the Amazon app, and Ruby patiently walked me through the entire process. She made everything feel easy and never once made me feel rushed or judged. Instead, I felt genuinely cared for—and that is where exceptional customer service really makes a difference.

Ruby is truly a gem! I hope this review makes its way to her so she knows how much I appreciated her, but even more importantly, I hope it reaches the leadership team who may not always get to see these everyday interactions that deserve recognition.

Employees like Ruby are incredibly valuable, and I hope she receives the recognition she deserves. Thank you for hiring team members who genuinely care about the customers they serve!

Store 362 very prompt and accurate service. Experienced staff knew exactly what to do.

I handed the sales associate at the UPS Store at 3000 E Main St # B, Columbus, OH 43209 an invoice with the shipping address that needed to be inserted into the package I needed shipped (a watch). They wanted to package my watch themselves and I trusted them, and let them charge me extra to do so. I expected a shipping company would correctly transcribe an address from a printed corporate invoice. They reversed two numbers on the suite address when they shipped it and won't acknowledge their mistake.

When I called the store to figure out why UPS was returning my package, the owner didn't even try to make things right but instead blamed me for agreeing the address was correct on a screen. The sales associate maintained the invoice with the address. Hard to double check when they had the address I brought in. Also, the owner claimed I could have entered my email address into the computer. Maybe there is some computer option but a sales associate should offer that to the customer. I was only asked for my phone number by the associate and not offered that email address option. The owner also said that I could have chosen to print the receipt to confirm the address and have a copy of the insurance verification. I was not given that option by the sales associate. Poor customer service in the initial shipping transaction then the owner blames the customer for their transcribing mistake. There are other locations in town to ship from and next time I will choose more wisely.

I have been using the UPS Store at 1517 N WIlmot in Tucson since 1998 when it was Mailboxes Etc. Eric and Michelle owned the franchise. The UPS Store franchise group told Eric and Michelle that they had to do a renovation that would cost in excess of 100,000 and that they would have to do it ahead of what was contracted. The franchise group shuttered their store with zero notice, zeroing out the business they'd spent 10 years building. I hope that the franchise group gets sued. I had 3 packages inbound and two of them have been returned to the senders. Many other small businesses have also been impacted. I had to make more than 10 emergency address changes and I don't know what mail I have that has gone missing.

am extremely disappointed and frustrated with my experience at this UPS Store and, equally concerning, with the response I received after contacting UPS Customer Service.

I took the time to report what happened because I believed UPS would take a customer complaint seriously, investigate the situation, and hold the appropriate person accountable. Instead, I was told that the most that would potentially happen to the manager was “coaching.”

That response is completely unacceptable to me.

When a customer takes the time to contact Customer Service about the conduct of a manager, the complaint should not simply be brushed aside as something that can be handled with a conversation or coaching session. At a minimum, the situation should be properly investigated, documented, and addressed based on what actually occurred.

What is especially frustrating is that I contacted Customer Service specifically because I expected someone outside the store to take an objective look at the situation. Instead, I left the conversation feeling as though my complaint had been minimized and that there was little meaningful accountability.

UPS needs to understand that customers deserve to be treated with professionalism and respect.

A manager represents the UPS Store and the UPS brand. When a customer has a serious complaint about how they were treated, it should matter. Customers should not have to wonder whether complaining will accomplish anything.

I am publicly posting this review because my experience with Customer Service left me with no confidence that my complaint was being taken seriously. I want this matter brought to the attention of someone in higher management who is willing to actually review what happened, rather than simply telling me that the manager may receive “coaching.”

I am asking UPS to review the original complaint, review how it was handled by Customer Service, and determine whether the response I received was appropriate.

I am not asking for special treatment. I am asking for accountability, professionalism, and respect.

I hope someone with the authority to address this properly sees this review and takes the time to investigate what happened. Customers should not have to publicly complain before their concerns are taken seriously

Reggie at the UPS drop off location on 8877 N. 107th Ave. Suite 302 is super. He is always very helpful and very nice.

I visited the UPS store #4707 in Canton, MI as I needed a copy of my drop off package receipt from a couple of weeks earlier. I was greeted by a very nice gentleman named Jeff. I explained my issue to Jeff and he searched his computer, page by page until he found the information that I needed. There was another customer waiting and I felt bad about holding this customer up but they were very kind and understanding as well. This employee went above and beyond to find my tracking number to ensure that I was a satisfied customer. My thanks to him for his professionalism, patience and kindness.

STAY AWAY!
I took a UPS envelope there, had a UPS employee print and affix a UPS label to the UPS envelope, paid UPS to ship it 2-day, got a UPS tracking number and a UPS receipt and to this day UPS says that they DO NOT HAVE THE PACKAGE.
If you ship ANYTHING do not go to this store under ANY circumstances.

We have a new UPS store location that is now my go to!! The staff at the Franklin, NJ store are so friendly and helpful. The last time I went in for an Amazon return, I was helped immediately and done in a flash, although we all paused to dance to the song YMCA that they had on in the store.

When the original owner and his daughters ran this location it was great. Now the grandkids are I knowledgeable, rude and disrespectful to lifelong customers. I will never do business with you.

VETERNS AND THOSE WHO SUPPORT VETERANS DO NOT GO HERE. This UPS Store refuses to provide any veteran discount or participate in Monroe County’s F.A.V.O.R. program, even though UPS, Inc. itself is known nationwide for strongly supporting veterans. It’s embarrassing that a privately owned franchise using the UPS logo would refuse to honor veterans while the corporation they represent goes above and beyond for military members.

We’ve used multiple UPS Store franchises from New York to Florida to Nevada to California, and this is the only location that not only refuses to acknowledge veterans but actually gets nasty when you ask why they don’t offer any discount or recognition. They should be ashamed of themselves for treating veterans this way. Veterans deserve better — TAKE YOUR BUSINESS ELSEWHERE. This is not the first time!

Dear Madame and/ or Sirs:
1522 Constitution Blvd
Salinas, CA 93905
United States

Arrived on time and was told the Notary would be late without apology. Highly unprofessional. 30 minutes late . Found another Notary.
No call to or heads up about the late arrival.
Co-worker completely lame, adolescent and has no understanding of the real world. I had a scheduled appointment and was told that the Notary had called in earlier to say she was sick.
I had my brother travel 3 hours, I traveled down from San Francisco and got my 90 year old mother bathed, dressed and to the appointment on time and was told by a young woman that the Notary called in sick earlier without apology saying, “these things happen”. I received a confirmation email regarding the appointment and then a follow up reminder of the appointment and get the notary knowing she had an appointment didn’t bother to call us directly and notify us that she would be late.
Three people went to a great deal of effort to make this appointment and to be there on time only to be told without apology that these things happen. Very, very unprofessional and immature.
I will be lodging multiple complaints.
Mark Philpot

CALISTOGA UPS store. If I could leave a 0 I would. So rude. So so rude. Especially the young girl with the nose ring, but all of the employees there. Never going back to that one. They’re all snotty and nasty. The UPS on 4th street is AMAZING!