Locauto Group - Milano Porta Romana Reviews 

Efficenti, rapidi nella consegna,hanno rispettato tutto quanto indicato.
COntinuerò ad utilizzare il servizio di noleggio con loro

Soddisfatto è dire poco. Sono rimasto davvero colpito dalla professionalità e cortesia, 5 stelle meritatissime. Tornerò sicuramente da Locauto!

Molto disponibile e trasparente, tutto come previsto.

We had a trouble with our car, the system suddenly broke down at 12 o'clock, but those things sometimes happens. I was in San Gimgnano with almost 40 degrees and my parents who are 70 years old. The problem was with the road assistant. I called them once, they asked me just for my phone number and they told me they would call me back and I was waiting for almost an hour. I called them twice, it was the same, another hour, no one called me back. I called them a third time, but with a different phone, finally they asked me some details about my contract and my problem with the car, they told me that they would send me the assistant from Siena to my point and I had to wait for 45 minutes to pick up my car, no one came, nobody called me anymore. I called them again a four time, as it's logic I was very upset, they asked me again all my details because they couldn't find my practice, when I called them many times, I told them my contact and car details, even to the Siena and Milan's office, but I didn't have any answer from those. So, this four time the man took my details again and he told me the same than the last time, I had to wait 45 minutes to bring the assistant to my point. While I was talking with him he was laughing because I told him I would report this situation. That was more frustrating, even when no one came after another 45 minutes. At least, after 4 hours and all those problems with road assistant I could contact with Milan's office and that man was superb nice with our situation, he sent us finally and directly the mechanic who told us he received our practise at 4 o'clock, 4 hours later than the incident. Then, we had to call to the taxi by our own because nobody answered at the Siena's office, the near one, and we had to return to Florence airport by our own to pick up the replacement vehicle. We were waiting 5 hours and half at the incident point. Anyways, I would like to express my positive opinion about the Milan's office who reviewed and resolved our trouble quickly when he knew the circumstances. Thank you very much for that.

Cortesi efficienti umani

Easy communication, good car

Car was much better than what we had paid for - automatic instead of manual for example. The car was also almost new. The service and pick up worked great. Drop off was a bit slow due to multiple drop off's at the airport.

The personnel were very gentle and everything was fine.

we have received the same car as expected
the car was in good condition
not sparkling clean
the process was quick
the return was also fast
efficient
the location on the airport MXP on return was not that clear

Easy to found service , costumwr service is prefect.

Top in tutto

Sono molti disponibili e il servizio è ottimo

Easy, fast and affordable. Would recommend

Il ragazzo che gestisce Locauto Milano Porta Romana è di una professionalità e gentilezza molto difficili da trovare. Sono rimasto davvero soddisfatto!

Great attention from the employee in the Milan pick up office. Way beyond his job obligations. Really kind and helpful guy. I'm sorry I can't remember his name.

ottimo servizio. begnamino persona davvero seria disponibile sicuramente ci ritornerò

Great comfortable new car, excellent renting company with adequate terms and conditions.