LØCI  Reviews 

Exceptional customer service. I recently had to contact LOCI regarding an issue with a pair of Origins I’ve had (and loved) for 18 months. Unfortunately the problem could not be repaired in this case although I was really pleased to hear LOCI do offer both a repair service and a recycling service, in line with their sustainability ambitions ♻️

Super impressed by how easy it was to get in touch with customer services (email), the level of communication and responsiveness, with all my emails being answered within 24h even over a bank holiday weekend. Very impressive. AND they resolved my issue by offering to cover the cost of a new pair of LOCIs which tells me this company intends for their products to last. Great work LOCI!

After looking for a pair of sustainable trainers and not wanting to purchase from the more high street based chains, I came across Loci and instantly like the stying, the colour options and most of all their vegan appeal. I have purchased 3 pairs now and love them.

I recently had contact with their customer support and found this area of the company, superb to deal with.

An all round enjoyable experience. Long live Loci ✌🏻

I had a very good experience with Løci’ support service during my first ever purchase with them. After a long research about Løci production plant in Portugal, I decided to buy the first pair os Echo Bio leather sneakers last week (March, 2024). I always careful doing ecommerce, so my phone is always using VPN. After I finished the order and paid, I received an email to confirm my identity. So, I emailed to support Løci and Alex was amazing. He clarified the process and took care of my order perfectly until I received it at my home. The Echo Bio leather sneaker is amazing, i bought for my daughter the white one. I highly recommend Løci sneakers to everyone who enjoys high quality sustainable lifestyle. Cheers! See you soon! X G.

What an amazing and refreshing company to deal with .... had a slight issue with my order which they dealt with and resolved in such a professional way .... nothing was too much trouble I can't rate them more highly and will definitely buy from them again

After suffering a washing mishap, I reached out to customer service with photos of my issue. Lois immediately shipped out a new pair. Needless to say, I was thrilled. I can now sport about town doing my best to not look like the average American dad in my new shiny shoes.

Great stylish ethical top quality trainers, arrived quickly and customer services really helpful and friendly and solved my minor issue within a day.

I absolutely love my LOCI sneakers. They are gorgeous and can both dress up or down but they always look sharp. What's amazing is they are flat but the support on the inside is AMAZING! Perfect. Perfect. Perfect. The company is like no other company I've dealt with. Above and beyond is an understatement. I'm a fan for life on all levels.

Although as yet have not purchased a pair of Loci shoes I did use their recycling scheme sending them an old pair of trainers for £25 voucher for a pair of Loci’s.

Had some issue getting the voucher but this was solved quickly by Alex who also followed up to ensure everything was sorted excellent customer service
Will definitely be purchasing some of theirs shoes in the very near future

I’ve had my shoes about a year and I wear them regularly, unfortunately the insoles wore down and the cork started to peel off. However, when I emailed customer services to ask if I could buy a new pair of insoles from them, they sent me out a new pair of insoles for free. Which even arrived the next day! Really happy to have the original insoles in my shoes again, as it really makes them much more comfortable! The shoes themselves are still going strong, and I really like the company’s ethos!

This collection combines comfort, style and colour - a real fashion-find! Ideal for smart City suits or casual creations. The company also provides a first class service from the point of ordering right-through to the home delivery. Bravo Løci 👊🏼

What an incredible company!! I ordered some shoes for my husband and then received a lovely email from Lois telling me that I was yesterday's winner of their 2023 'Give Back' campaign. Therefore, my Balance Sneakers were totally refunded and are on their way to me completely free of charge. I am gobsmacked - it is so refreshing to have this sort of experience. Thank you very much and I am quietly confident that the sneakers will be fantastic too!

Great experience ftom the very beginning! I will definitely be purchasing more! Customer service was phenomenal!!!

Nice shoes but giving me quite bad blisters. Ordered usual size (8). Bit disappointing, wouldn’t recommend.

Didn't have the product I wanted, but customer service rep Lois let me know immediately, recommended alternatives or a refund. She was very responsive when I made a selection. Never ordered the shoes before, but if excellent customer service is representative of the culture and product I am sold on LOCI.

The shoes are amazing and the customer service is great. Nothing but good things to say about this brand!!!

Great company and people, best trainers I have ever bought. Ended up buying 5 pairs. Thanks very much 😊

ALEX IS THE GOAT!!

I can’t emphasize how great their shoes are but also their customer service is absolutely incredible! I’m so grateful for this company and HIGHLY recommend!

Fantastic customer service, I have never experienced having a company with 💯 focus on communication and thoughtfulness with dealing with customers. On top of that, I love the trainers. Well done Loci Team.

Not only do Loci make incredibly chic eco-conscious shoes, they also back up what they stand for with world-class customer service. I recently made a mistake while ordering and dropped their support team a note - the mistake was corrected in less than 24 hours, I was notified and the shipment is already on its way to me! I love companies who really value their customers!!