Loco2energy Reviews 

would give 0 if I could..
How many names can solarplicity have?????
Stay away from these cowboys...
Do NOT give them the time of day
25 year contract that they fail to mention!!!!!!!

Stay well away of these scammers, bad news all around.

Absolutely fleeced me over an outstanding bill that was accumulated after my account had been closed.

Do not trust them!

terible services we had huge bill almost 5 times of our actuall reading this company robbed us over 2000 pounds!!! twe have now to fight to get our money back!!! avoid!!!

Been with them for several years and they were ok but now trying to reduce my DD as the account is way in credit.

No one answers the phones at customer service and emails take about a week to respond.

Avoid like the plague. Worst energy company I have ever used.;
Direct debit cancelled - lets see how long they take to call me !!

Avoid avoid avoid !!!!!!!!
I was waiting 1month for welcome letter
So I've changed my mind And decided to change supplier they charged my leaving fee after being with them only 4 weeks!!!!!!!

Always been happy with their model and customer service was also ok. Good prices too. Only once or twice their phone kept ringing without answer. Would be good if they had an online customer area

1. About a month ago, I switched to LoCo2 using a comparison site. I got no acknowledgement or any kind of 'welcome' pack, it was as if nothing happened.

2. Despite the above, it seemed like they started transferring my gas but not my electricity (as far as EON knew, they were to continue supplying me with no knowledge of a switch).

3. Worst of all, I've rung about 20 times and no one has ever picked up the phone. After 3 minutes, it tells you to leave a voicemail! I've sent them two emails and had no response. If you don't believe me, ring their number - 0330 124 1500 - and try it for yourself.

I now believe this company has or is about to go out of business. It's like they don't even exist (to further prove this, their last Twitter activity was in December 2016). I've now started switching to yet another supplier. LoCo2 are beyond disgraceful.

So my tenancy agreement was ended a few days ago and I have tried contacting them by phone 100 times and also emailed my final reading so I can send a confirmation to my landlord. Nope. No one picks up the phone. I am disappointed and won't recommend them to anyone. trust me, avoid!

LoCO2 have recently changed their Terms and Conditions as follows...

Clause 4.8 - "Where Your account with US is in credit, we reserve the right to retain such credit balance on Your account. Refunds of credit balances will be assessed on a case-by-case basis."

This means that have the right to hold you in perpetual credit. They do not pay interest on credit balances either. They also may not pay you back your credit if you choose to leave them.

Clause 4.7 – “For Direct Debt customers We will periodically review Your monthly Direct Debit amount to ensure that this covers Your estimated Energy usage. You agree that We may increase or decrease Your monthly Direct Debit amount as We believe is appropriate to reflect Your estimated Energy uasage.

This means that they will change your Direct Debit amount to match their estimates. Even if you can prove their estimates wrong, LoCO2 will insist on these Direct Debit increases.

In my case, LoCO2 increased my Direct Debit by over 70%, even though my account was in credit. Six months further on and the credit on my account has doubled. They now hold on to £100’s of MY money.

I have been a customer of LoCO2 for nearly 5 years. I have recorded my meter readings since before I chose to be a customer of LoCO2. I know exactly what my average annual usage is. I live in a 1 bedroom flat and over the last 7 years I have historically used 5154 kWh average per year. Last year (Feb. 2016 – Feb. 2017) I used 5208 kWh. My last statement from LoCO2 quotes this… “Your actual usage in the last 12 months 6857 kWh”. This figure is a blatant fabrication.

LoCO2 massively overestimate their customers usage to artificially inflate their customers Direct Debit to ensure that their customers’ accounts are in a perpetual state of credit. They are now forcing their customers to lawfully agree to this by including it in their Term and Conditions.

LoCO2 claim to be an ‘ethical’ company because they supply energy from renewable sources. That may be true, but I think it is unethical to hold their customers in a perpetual state of credit so that they can earn money off their customer hard earned cash.

Switched from ecotricity and wish I had never even looked at the website. The worse customer service I've come across, unagreed DD increase which has left me unnecessarily in credit. Can't wait to leave. LoCo2 also managed to seemingly increase my unit rate despite me being locked into a fixed tariff......says it all!

Such an easy transition from my previous supplier , one very happy customer.

No it wasn't and it will be the last time I change - how I had £329 taken from my account as my first direct debit payment was just ridiculous. It then took me ages to be able to rectify this error which was no fault of mine - not good.

Most other energy providers have a proper website account where you can login, review your bill, check your current balance, etc. Loco2's website is really lacking - you can submit meter readings and pay, but not know what your current bill is. Disappointing compared to other providers

Great ethics and honest company. Am new to them but like their approach towards sustainable energy.

They debited my account with double the agreed direct debit amount with no warning, and then blocked my switch to another supplier when I decided to leave due to their rubbish service. Awful and contradictory advice from their customer service.

Been with them for several years but now I am having problems and they are terrible to deal with.

Noone answers the phones at customer service and emails take about a week to respond. Inaccurate bills, engineer visits booked for wrong days multiple times.

Avoid like the plague. Worst energy company I have ever used.

I've been a customer with Loco2 for the past ~9 months and don't have any problems with the electricity supply or with customer service when I've needed to call them. They were one of the cheapest providers when we used an electricity price comparison site. Pretty happy with the company and will likely stay with them until we move, then will have a look around again.

I gave been with LOCO2 for a number of years and they have been good. Now they are one of the worst company's to deal with, they do not phone you back on their answer phone system.
I have built up a credit of £1400 over the last few years, trying to get. £1000 back, I have been told it will be credited to my bank account, not had it after 14 days, you simple cannot get through to them, and they do not answer your letters. Please, please don't go near this engery company they are for sure now one of the worst company's to deal with, I really fear for the future of LOCO 2