Logoup Reviews 

This company is the absolute worst!! I placed an order May 16th, on May 20th I received an email stating my card could not be processed, I immediately called and spoke with a representative who took my payment over the phone. On May 21st, I received another email indicating the same issue. I responded to this email with a screenshot from the previous day where the funds were removed from my account. On May 22 I received the design proof and approved it within 23 minutes of receiving it. I then received an email indicating my design was entering production. On May 29th after not receiving any updates I contacted LogoUp to inquire about my order status. I was told that it was still in production phase, on June 5th I received an email stating my card could not be processed. I called Logoup again and explained that I had already made the transaction with a representative from LogoUp. Finally I thought after this I would receive my order. Here it is June 10th and I haven't received any update. The progression bar on my account on the site hasn't changed. I have very frustrated clients, still haven't received anything stating my order has been shipped. The progression bar still shows in production phase, and no one is responding to my emails. I, personally, will never use this company again. I was also receiving emails that looked as though they were coming from two different staff members who possibly didn't know the other was sending me emails. I am in serious disbelief that this company does business in this manner.

See the other negative reviews BEFORE doing business with them.

I spent over $1,000 with them, but was treated very rudely.

I used Logoup for many years and was pretty happy with them. I can say that the quality is high and the ordering is easy, BUT lately, the attempts to upcharge everything has been really shady and the customer service has become horrible.

Their shipping is really expensive as well.

They now try to upcharge every item for colorfast string (is the string you are embroidering my full price order not high quality?)

The tipping point was when I needed one of my items to have a different string color (logo was in black, shirt was black). They charged me $25 to digitize the logo they had already digitized and were extremely rude about it.

I am writing to save other people from entering into a relationship with them and being disappointed like I was. Looking for another vendor now.

I am a repeat extremely satisfied customer. I truly appreciate the responsive customer service. The artists communicated extremely with me in making my logo design appear exactly how I expected. Completely first rate from the beginning to end. Thank you for being excellent each and every time.

Had an awesome experience with Ana! She stayed on the phone and worked through a situation until it was perfect! Thanks a ton!

Have made three orders through them for their richardson hats. Always great quality, great price and they even were courteous enough to upgrade my shipping to make sure they got my order to me in time for big trip.

Received unsolicited spam email from this business.

I've been buying uniforms from Logoup.com for years and have had nothing but positive experiences. This last time I wanted to order the same uniform, but couldn't find it. I contacted customer support and they explained that the item numbers had changed and gave me a link to the correct shirts. I placed my order and accidentally ordered one thing that I didn't want. I contacted them right and they were able to update my invoice right away. Their customer service is excellent!

Very responsive staff with excellent designers at a very competitive pricing.

Great selection and much more reasonably priced than others I have considered. I even forgot to ad the 15% coupon at time of order and they took care of me adding the discount the next day.

They were great! Alisha L. provided me with a sew out to ensure that my logo looked correct and updated all my orders. She did this without asking great customer service! Then when I had issues with a few minor embroidery issues they replaced my items asap!

I am usually very particular and detail-oriented when it comes to designing custom embroidery and arriving at a final embroidery that matches my initial vision.

Alisha and the rest of the Logoup team were especially accommodating of this and took the extra effort and time to make sure that we landed on a final design that I was happy with. Despite my busy schedule and multiple delays on my end, Alisha and the team kept helping me until we arrived at the final design.

Will be coming back for future pieces!

Third time ordering from Logoup! Great communication and service from Alisha!

Alisha was very quick anr efficient in her responses to our questions. Very quick turnaround; very professional

Always great products and high quality clothing!

What a scam! Placed an order totaling 1065 dollars for 95 hats with logo embroidered. Received an email stating my logo would require a higher stitch count so they would like to proceed with my order for 8.99 more per piece ($854 more). I replied with please cancel the order. they then replied with we can do it for 4.99 more per piece ($474 more). When you advertise a price and an order is placed the deal is complete. I wonder if they scam everyone this way???

My order was not correct and your customer service did an excellent job solving the issue. I really appreciate it!

I've been purchasing from LogoUp for years. Great prices and quality. I've never been a fan of how long it takes and I often spend more with local companies for this reason.

Logoup.com did an excellent job on several orders spanning a few years. Hats, jackets, shirts and other items all customized with print and embroidery. Fast, efficient and accurate with great prices. Support this multi-generation family business.

Poor customer service. Items not delivered on time, despite paying extra for rush production. Items that are sold as being "in stock" end up being back-ordered with no notice that they'll not be delivered on time.