Lola.com Reviews 

Quick response and point of difference. Thanks for all your help so far!

Booking travel, especially for others, can be such a headache, especially after you send them confirmation and they want changes. Lola takes the pain away and ensures that the traveler is able to make necessary changes and keep your customers happy.

Lola is such an easy website to use regarding travel/accommodations. Our organization uses it and it has made everything so easy for the employees to use when setting up company travel.

Lola is super easy to use and book our business travel. We use a corporate card on file, make our choices and we're set. The app is user friendly, too. My biggest experience was by far when I was stuck in an airport in Nashville and couldn't get home. I called Lola and they rebooked me (happened 3 more times) and then finally we called it a night and the lovely rep got me a hotel room for the night in town and rebooked my flight. She also called the hotel to make sure they knew I was having a rough time and my luggage was gone (long story- airlines, amirite?) and the front desk receptionist had a small care package for me. I've never felt so cared for in a stressful time like that.

When I needed to rearrange my travel plans, the Lola team sprung into action and helped me rebook my flights, saving me time and money. Their team was a pleasure to work with and I am so grateful they were able to help! Thank you Lola!

I am really impressed with Lola’s ease of use and customer service! It is a breeze to get ahold of someone through their chat service and everyone I’ve talked has been a pleasure. Lola’s modern platform is easy to navigate and even easier to use. Highly recommend for all your travel booking needs!

Working with Lola has been a real pleasure! While the platform itself has a few limitations, the customer service more then makes up for it. Being able to get a response within 5 minutes has drastically changed the way my company schedules travel. I am excited for new releases and getting to know the Lola team more!

Booking travel can be painful, especially for a whole team. Lola steps in and makes the process a breeze. Lola is the first thing I'll recommend to anyone needing a travel-booking solution for their company/team.

Lola's support team are among the best I've used - very responsive and helpful. I'm a very thorough person, and I hugely appreciated their attention to detail when helping me to book my flights.

The search function can be a bit slow, and sometimes flights that I can find by going directly to the airline don't appear. (However, their super support team were able to book me on the exact flights I wanted.)

When a delayed flight meant I would miss a connection, I had to re-book directly with the airline. Other people's experience has been that Lola have re-booked on their behalf, but I think that this may not have been possible for me (yet?) because I was flying internationally.

My company are able to enter credit card information for me to use, so I no longer need to be reimbursed when I travel for work.

Awesome easy to use experience.
Made it simple and painless to book flights and their support team is awesome in the rare case you need to contact them.

Absolutely using them again in the future!

It has saved me time and headaches. I typically pick a flight I want to take and ask Lola support to book the flight and send the itinerary to my email. If I have flight changes I ask Lola support to take care of them for me. It is very convenient when you are on the run and can't sit down at your computer to simply pull up your phone and message their support team.

Lola.com makes an often painful, time-consuming process an actual pleasure! Getting our whole team booked for flights is quick, easy and without any hassle at all. I couldn't recommend Lola any higher for teams needing a travel solution.

Wonderful and responsive customer service with an easy-to-use interface! We use it for travel booking at my company and it has made things so much easier.

Outstanding customer service and easy to use software that consolidates travel booking into a one stop shopping. Having the lola concierge has been very helpful.

When my job prompted us to use Lola I some hesitations -- who's ever liked the travel-booking software they had to use for work? Instead, I found it to be a seamless experience. The 24/7 concierge help is really a lifesaver, and the check-in help was so useful that I've started booking personal travel through Lola as well.

The service is great! They respond immediately, and they're always friendly and eager to help.

I travel a lot for work and don't always remember to where I'm going when or to check into my flights, etc. Lola has taken a lot of small things off my to-do list like reminding me of travel, checking me in for flights, alerting me when a flight is delayed or cancelled, and helping me to book another flight when necessary. I love booking travel through lola because they are super helpful, the pricing is always great and I can find all of my favorite hotels and airlines in one place.

Lola.com Has Saved us a ton of money! Before Lola, we had to dedicate an actual member of our Marketing team to seamlessly handle all of the travel planning for our Sales staff. This was extremely time consuming, inefficient, and impossible to keep up with our corporate growth. Lola has eliminated that need and is in a great position to grow with us.

Lola has been an outstanding partner thus far. No longer worried about staying in budget per our travel policy and I am confident my sales reps will get where the need to be.
Lookin forward to see them continue to build more great products.

Our company recently switched over to Lola for business travel management. The UI is very easy to use and their customer service is really responsive. I accidentally booked the wrong flight date and they were able to cancel my ticket and reimburse me without any penalty!

I also thought it was a nice touch to receive flight notifications via email when my flight got delayed numerous times.