Lolliandlace Reviews 

Order dress for Halloween on 10/9. Site says dress ships in 5 -7 business days after processing. Well, dress never finished processing and never shipped. I sent several urgent emails requesting updated shipping info. Only received computer generated generic email. “Email will be sent when item ships”. I never received dress or my money from lolli and lace. THIS COMPANY IS A SCAM. DO NOT PURCHASE FROM THEM.

Ordered my daughter’s Rumi costume on 10/18 with express shipping. Never received it. Wrote them an email with no reply. Now their website is down. I’m on the phone with my bank to reverse the charge. I will be reporting them to the BBB.

Beware of this scam!!! Bought a costume and never received. Website is now down and company won't respond to emails.

DO NOT ORDER FROM HERE! Listen to the other reviews. I ordered a costume from here 2 weeks before Halloween and had to make changes so I messaged them through the website immediately. No answer. I emailed them 3 days later. No answer. I called and the message said Mailbox full. I emailed again, no answer. This website is a SCAM. Took money from all these people with no refund.

Should be allowed to give negative stars! We ordered our three-year-old a costume and it was never delivered. We reached out and no response. Nothing but a scam! Their website is now down. What a coincidence… Buyer beware!!

I know two different people that order costumes many many months in advance, and their costume was shipped at the last minute. It’s a joke. Do not order from these people.

I would give zero stars and will be disputing with my credit card company. After 4 weeks my order arrived and it was cheap, Chinese drop shipping junk. Had to reorder the costume on Amazon, and a $25 one off Amazon, while not great quality, was 1000% better than the $70 one on this scam site. The ad showed a costume with sequins and real accessories. What we got was a shirt and shorts on a very nasty material with the costume screen printed on (poorly and in off colors). Now the site is defunct so I can’t even return it.

I am beyond disgusted with the lack of professionalism, accountability, and customer service from this company\!

On **October 5, 2026**, I placed an order for the **Fire Phoenix Rising Tutu Dress & Wings Costume Set**, specifically for HALLOWEEN\! At checkout, I was given a standard shipping timeframe of **5–7 business days**\.

Apparently, taking customers’ money is a priority, but actually fulfilling orders and communicating with paying customers is OPTIONAL\!

**HERE’S THE TIMELINE OF THIS ABSOLUTE NIGHTMARE:**

📅 **October 5:** Order placed and payment made\.

📅 **October 9:** I contacted the company for an update\. Their response? My order was *“still processing, and tracking has not populated yet\.”* Followed by a meaningless apology\.

📅 **October 22, 24, AND 27:** I reached out AGAIN and AGAIN, only to receive the SAME generic automated response about their so\-called “Halloween Rush,” high order volume, and processing delays\.

I wouldn’t even rate them a one star. It’s a total scam. The worst part is that it’s children that are being hurt the most by their scamming. I ordered for my granddaughter for a specific costume for a school event. They guaranteed a 2 day delivery which was a total lie. Whenever it didn’t arrive on time I started trying to contact them by phone and email. No response from either and now the website is down with no means of contacting them. Of course my card was charged and that’s disgusting but again the worst part of it all was the disappointment of my granddaughter. Shame on them! Hope they are caught and prosecuted.

If I could have rated less than one star, I would have! This “boutique” has ruined Halloween! Placed an order on 10/15, received a confirmation and the order has been stuck on processing ever since then. Calls and Direct Emails have gone unanswered. Filling out the “We’re Here To Help” contact form on the website also yielded NO RESULT. I’ve had to scramble at the last minute to find another costume for my 18 month old Granddaughter as I had a professional photo session scheduled for her. I even bought accessories to go with this costume THAT HAS NEVER SHIPPED. If any of us ever receive the costumes we ordered (which will be after Halloween) apparently we won’t be able to return them. According to their website “Costumes cannot be returned after 10/15” ?!?!
The only “magical” thing about this company is that they magically make your money disappear.
I have now disputed the charge on my card and will be filing a complaint with the BBB.

They are scammers please don’t order from them.

I placed an order back in the beginning of Oct to which nothing has even been shipped. I tried contacting them to no avail. They basically have stolen money from me at this point. I went to their website and it’s no longer available. I hope someone can look into this for all the kids and parents they’ve ripped off. Luckily we have a back up costume, but this is extremely disappointing.

Placed order for Granddaughters Halloween costume on October 11th. I have emailed Company 3 times. Each time I get a reply that they will respond 24-48 hours, haven't heard a word. Now, their website has a notice that they have temporarily closed site. No response and No Costume !!!!!

The worst site ever! I thought I was going to be happy seeing a local nice shop for kids costumes to order from and it has been the worst! Reached out to customer service twice with no response. I will for sure be returning the costumes as they’re not even here and they have been ordered over 2 weeks ago! The worst company ever that needs to be shut down

Ordered 14 days ago. No order and no information on the order. Scam

If I could give zero stars, I would I ordered a costume October 7 never received any update status on it whatsoever. Ask multiple times for a refund to cancel my order. No response wasted $55. Do not I repeat. Do not use this company.

Ordered on October 9th and have yet to receive product. Followed up and got a form email. Sent numerous emails demanding refund and no response. Complete and total scam.

I know I was already cutting it close, but my son REALLY wanted to be Noob from Roblox for Halloween. Instead of making it myself, I decided to let go and let God—and let Lolli and Lace make things a little easier on this momma. WRONG. 🤦‍♀️

I ordered on 10/27 because their website advertised FREE two-day shipping with guaranteed delivery by 10/29. Well, today is 10/29, and my order is still marked PROCESSING. No shipping confirmation. No costume.

Their website had good ratings, but after ordering, I dug deeper into reviews and found other customers describing similar experiences. Now I’m scrambling to put together the costume my son was so excited about.

I’ve disputed the charge with my bank. If you’re dealing with the same issue, consider contacting yours about your options.

Taking orders and promising delivery dates you don’t meet is unacceptable. One frustrated momma here—sharing my experience so someone else can avoid the same headache. Stay away!!!!

I think this website is a scam! Order placed on 10/6 and never shipped. All the images are AI and all their instagram comments are turned off. I’m so disappointed. Reporting them tomorrow!

I ordered Halloween costumes on October 12, and as of October 28, my order still hasn't shipped. I've sent four emails requesting updates and received only one generic, canned response. Every follow-up has been ignored.

After looking into the company, I've found numerous customers reporting similar experiences. It's incredibly frustrating to pay for products, receive no communication, and be left scrambling days before Halloween.

I would strongly caution others against ordering from Lolli & Lace. Completely unacceptable customer service and order fulfillment.