London Residential Reviews 

26
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

Looks like they've given up deleting the negative reviews since closing down the business earlier this year as the brand had become too toxic. I won a case against one co-founder at the High Court and... Toon meer

Beoordeeld met 5 van de 5 sterren

I have a property portfolio that I have recently moved over to London Residential for Management. I have been using them now for a few months and all is going very well. Their communication is... Toon meer

Beoordeeld met 5 van de 5 sterren

Great Service, We been working with this company and never had any issues as well as they are always happy to help. Will definitely use them again to manage our properties. Thank you

Beoordeeld met 5 van de 5 sterren

I have just bought my first flat and Josephine at London Residential was truly one in a million - she was warm, genuine, transparent and went the extra mile ensuring quick completion, and keeping me i... Toon meer

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

London Residential are North West London's largest independent Estate Agency and have been covering the local area for two decades. If you are looking to buy, sell, rent or have a property to let please contact us today! Senior Management has over 50 years combined experience (20 years in the local area) in selling property, negotiation and delivering results BEST (Gold) Lettings branch of the year (All Agents award 2019) Largest lettings Agent in North West London (single branch) Rented a combined yearly rental income of over £10 Million Pounds in 2019 In-house Property Management team of 5 and Specialist in HMO's and Lettings Compliance


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

26 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(26)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great experience with Josephine

I have just bought my first flat and Josephine at London Residential was truly one in a million - she was warm, genuine, transparent and went the extra mile ensuring quick completion, and keeping me informed every step of the way. I was in very good hands and it was like dealing with a friend. Liana who covered Josephine while on holiday equally didn’t miss a beat. Based on my experience I would definitely recommend London Residential's Josephine and Liana - dealing with good people made what could have been a stressful experience a lot easier. Unfortunate to see some bad reviews here, looks like it's on the lettings side, but for me I couldn't fault my experience with the agents I dealt with and would strongly recommend both.

6 september 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrible company.

It's taken me over a year to write this because I was so traumatised by my negative experience with this company while I was studying in London. I dealt with the Camden branch and the flat I rented was not up to par and even violated fire safety regulations. The flat was filthy, filled with bedbugs and previous tenants' belongings (including old pillows and duvets). The kitchen extractor fan wasn't working and the couch, which was extremely old and also had bed bugs in it, was broken. The customer service was by far the worst part of it all, and I had to email the manager in order to get my deposit back because none of the other staff bothered to respond. Unfortunately I was unable to pursue legal action but I hope this review helps. Avoid London Residential.

23 mei 2019
Review zonder uitnodiging
Logo London Residential

Antwoord van London Residential

Dear Ms Goh,

I am satisfied that London Residential carried out it's obligations to you as a tenant and this issue was subsequently dealt with by our complaints process and acknowledged by your father.

Beoordeeld met 1 van de 5 sterren

Absolute cowboys

Absolute cowboys
I looked at a flat in Camden with them, the agent told me it was shared with 4 people, so I put down a holding deposit as I was told I'd get it back if my bid was rejected. After that I discovered that it was actually shared with 6 people and when I tried to pull out they wouldn't give me the deposit back. Luckily when I involved legal action they lost the case, but this took months to get back. Make sure you don't make the same mistake as me and avoid them at all costs.

12 april 2019
Review zonder uitnodiging
Logo London Residential

Antwoord van London Residential

Dear Mr Smith,

This case was February 2018, and I remember you well. As a goodwill gesture, I refunded your holding deposit in June 2018. There wasn't anything "lucky" on our part. This was a matter which was being handled through the appropriate procedure.

I also recall your version of events saying "I was told that the communal kitchen would be shared with 3 people. Later, after I'd made an offer on the property, I was told (by a tenant) that it would be shared with 5 other people."

It appears you are getting your version of events mixed up not for the first time.

I trust you are satisfied with the outcome and have moved on from this experience.

Also thank you for the google review 30+ months after the issue, I hope you give good reviews when you experience good service and are not another Karen.

Beoordeeld met 5 van de 5 sterren

London Residential

Stevie was a pleasure to deal with and made a stressful situation manageable!! Always prompt correspondence and super helpful!! Thanks Stevie!!!

6 februari 2018
Review zonder uitnodiging

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