London Undercover Reviews 

Fantastic customer service. I had made an order for the Kinto glass kettle that was time-sensitive and had chosen next-day shipment. The delivery company made an error and failed to deliver the following day, and as this item was being brought to another country by a friend, I reached out to London Undercover to understand what might be the issue. The team identified the issue quickly, proposed an alternative mode for my receiving the kettle, and managed to make it all come together in a matter of a couple of hours. I was truly grateful for their rapid and thoughtful approach, and it was successful! Kettle was well received and is a delight. Phenomenal!

I first saw this beautiful umbrella some time ago, but unfortunately it was out of stock. As soon as I was notified it was available again, I purchased it straight away, and it arrived this week. The olive-green canopy, solid oak stick and exceptional finish give it the look and feel of a genuine work of art. Although the recent heatwave means I have not yet used it in the rain, I am delighted with its quality and craftsmanship. It feels built to last and is something I will be proud to pass on to my son. Thank you London Undercover.

Mr D. Davies
24/07/2026

Just received my umbrella from London undercover I bought the black compact for traveling I can honestly say the quality and build of there umbrellas are amazing will definitely buy other colours price wise I think there well under priced for there quality and customer service and quick delivery can’t complain
Thank you London undercover

The umbrella itself is lovely, the handle and colour very attractive. These do not feel of greater quality than an umbrella less than half the price. I did contact customer services to query this but received no reply.

London Undercover recently demonstrated their excellent customer service in enabling my recent purchase from their online store. I find that a willingness to help customers is often sadly lacking today but not in the case of London Undercover. Congratulations and keep up the good work.

Great umbrella, stylish, well made, fit for any gentleman, I love it

I wanted a compact umbrella that really stands out, and London Undercover was mentioned in a newspaper for the quality. I checked the website and found a neon range. I ordered the neon yellow, and three days later, I had my umbrella. Needless to say, the colour is stunning. It feels really sturdy, and I love the wooden handle.
For an umbrella of this quality, the price is very reasonable. You can feel that a lot of attention to detail has been paid.

Amazing service, really friendly and helpful team in Lambs Conduit St shop. Bought two but also Jenni managed to repair my original umbrella too. Thank you

Bought a compact grey umbrella. Excellent product. Relatively inexpensive for the quality. Excellent after service and effective communication from Nikki.

London Undercover are great & Jenni in particular, I rang looking for the Tye Die Compact umbrella in Midnight, the site said they were sold out, Jenni managed to find one for me & I love it! Many Thx!

Such a great company! Service was impeccable, especially from Jenni. They were able to courier across same day when I couldn't get to the shop in time. Umbrellas are brilliant and well made, I've been using one for the last 5 years without any issues. Highly recommended!

I ordered a Aer Travel Pack 3 Small X-Pac on 14th June and it was delivered the next day even though I only selected 2-3 day delivery. I'm very pleased with the product. Having other Aer products, I knew the qaulity would be premium as is with all of Aer's products.

I had never heard of London Undercover before but whilst I was researching the Aer Travel Pack 3 from UK owners, I came across numerous people reccomend London Undercover. It seems the company specialises in hand crafted, premium quality umbrellas. The entire process was as easy and simple as most online transactions. My product was well packaged and I am also incredibly pleased with the quick and secure delivery from DPD.

I'll definitely be using London Undercover again for future Aer needs and their specialist expertise in hand crafted umbrellas.

Overall 10/10

Thanks London Undercover!

Really excellent customer service and clear communications.Order processed and dispatched quickly, and it arrived very well packaged and even quicker than hoped.

Got the product sooner than expected, was in good condition. Also I made a mistake on my order which the customer service sorted out very quickly and with no judgment! Would buy again.

I recently bought a travel back from Aer at London Undercover as they are the only resller within the European continent.

Initially, I had my doubts about their site as they only sell umbrellas. After reading several positive reviews, I still ordered from them as I really had little choice. And with success, my parcel arrived just 4 days later (including weekend) via DPD in the Netherlands!

Shortly after my order, I also contacted their customer service via e-mail because I had used a wrong e-mail address while ordering. The mistake was solved within 10 minuntes, incredibly fast! Excellent service!

I bought one of your umbrellas and only just got to use it yesterday in the horrid torrential downpour and I must say it kept me AMAZINGLY dry, I felt as though I had been surrounded by a hedge of protection from being wet. I am extremely pleased I bought it, can already tell it will serve me well and also a great investment. Also I had an issue with delivery and Miles was extremely helpful and accommodating. I want to send my thanks to him. Much gratitude.

Absolutely first class service. Ordered after there cut off time of 12pm and still the goods arrived next day. In fact have placed 2 orders and the first bag I did not like, they sent me an RMA goods returned and refunded instantly. 2nd order was exactly what I wanted. Aer today and here tomorrow (that my catch phrase). Thanks guys!’

I called just after the delivery cut off, spoke to two different people and managed to have the umbrella delivered today. Beautiful umbrella, looks amazing and a superb service from both staff I spoke with. I will be back and can highly recommend!

5* customer service

Really impressed - everyone I spoke to at LU was very friendly and willing to help. Sorted out the issue we had quickly and without any hassle. Couldn't recommend more.

The quality of this umbrella is second to none. I love it. Amazing service too as I only ordered it yesterday! Can’t recommend enough!