Loog Guitars Reviews 30

I ordered the natural guitar and it doesn’t look anything like the online photo which is clearly photoshopped. The arm is a nice wood but the body is a hideous yellow and customer service aren’t helpful in either exchanging or refunding. Only offering a 20% refund which is still a lot of money for an ugly guitar. Really disappointed.

I ordered a guitar for my grandson as a Christmas gift. I also ordered the gig bag listed with the guitar, on the same page as the guitar. Then I checked my email to see if the order was confirmed, it was. However, the next morning when I checked my emails, which I only check once a day, I saw a half hour later there was an email sent saying it was the wrong size bag that was ordered and I had 12 hours to correct it! I did not see the email in time to correct it, so the wrong bag is being sent. Now any reasonable person would think that the bag listed WITH the guitar, on the SAME PAGE as the guitar, would be the CORRECT BAG for that guitar! Since the link orders the wrong size bag, I consider the mistake was on their end, not my end. There is no indication on the guitar page that there are 3 different bags available! One has to actually click on the gig bag link to find that out. But even with that knowledge, there are no dimensions listed for any of the bags, and there are no dimensions listed for the guitar itself, so how would a customer know which bag would be correct anyway, even if it had indicated there were 3 different bags available? Seems their ADD TO CART link should automatically order the correct size bag for the guitar it is listed with! When I contacted them, I was told since all the bags are the same price, and they have an easy return process, so simply return the wrong bag and exchange it for the correct bag. But upon checking their RETURNS page, I see I will have to pay a 20% restocking fee PLUS shipping both ways to return the wrong bag and to get the correct bag, when the mistake is obviously with your order site and not my fault! That is highway robbery! I'll just throw this bag away and get for a correct size bag at a local music store.

Ordered guitar on 11 Dec for delivery to the UK. At the checkout page it gave a delivery date rate between 16-21 Dec. I figured even with a bit of delay I should be fine.

Since 11 Dec the DPD tracking page has just said “parcel data received from sender” which means DPD haven’t received it from the seller yet. Contacted customer service and got a couple of overly cheery but ultimately useless emails. Two days ago I was told the DPD tracking would be updated but nothing. I am now being completely ignored.

My son will not have his Christmas present thanks to this shocking delivery service. I am not even sure I will receive it at all, I fear my order has been lost into the void.

Avoid. Avoid. Avoid.

Scam.
Worst feeling for Christmas.

I placed an order a week ago for guitar. I have no tracking information, no follow up email to tell me when I will receive the package, and no customer service to ask. I’ve sent messages but have no response. TBD how this plays out.

Great costumer service. Quick costumer service response. Delivery on time. Product in perfect condition.
The perfect Christmas present.

Thank you from Denmark.

I would highly recommend to others, not to buy this. I bought a 3 string kids guitar for my grandkid. The neck was small and that's good, bit the steel strings are very hard to press onto the frets. The body is a weird shape and only odd colors were offered.

I purchased a loog guitar package for my son’s Christmas present in November. Everything arrived on time, but when we opened the box on Christmas Day, the guitar was broken and it was the wrong style (we ordered the electric, they sent the acoustic). I immediately emailed their customer support and received an automated response that was not applicable to my situation. I’ve emailed back, but I’ve heard nothing. Their customer service is terrible, and while the product looks great, I would not recommend shopping with them.

I placed an order for a guitar, guitar strap, stand and guitar case. I received all of the items except the guitar. No phone number to contact customer service and no one is responding to my emails. This was a gift for my son and I’ve been ripped off. I just want the product I ordered or a refund. Buyer beware.